View Full Version : Philips SHO9560 cable

04-16-2012, 12:44 PM
I've got Philips SHO9560 headphones. Unfortunately I'd lost my cable for them. In Support page there is question What should I do if I lose the connecting cable? The answer is to contact Support. In Russian support the answer was to buy a new headphones. Should I do it or could I get a new cable for my headphones?

Thank you. Olga.

Philips - QK
04-17-2012, 03:38 AM
Dear Olisska,

The FAQ is correct that it suggests you to go to local customer service. The reason is that the way we handle this may differ from country to country.
For your case, I'd like to know if your headphones are still under warranty. If this is out of warranty, then you may have to buy a new one through customer service; if this is within the warranty, then you should be able to get a replacement (for most of the countries).

Please advise and then I can check with the consumer care in Russia. Thank you.

Kind regards,
Philips Moderation Team

Philips - Katerina
08-27-2015, 02:44 PM
Hello participants of the thread and forum members in general!

Hopefully your issue was dealt with and you are no longer facing it. Since the thread has been silent for some time now, I will proceed by closing it. If you still have the same question about the same issue or any similar issues arise feel free to start a new thread or contact one of us moderators to open this thread again.

Kind regards
Philips Katerina