View Full Version : Random Volume decrease to silence issue

04-24-2012, 12:55 PM
Hi, I just bought a refurbished 40 inch LCD 240hz 40PFL5505DF7B.

I love the TV, it is amazing, great picture, great sound also in my opinion.

After watching for about an hour, it randomly displays the volume icon in the top left corner of screen and slowly decreases the volume to silence (no user buttons being pressed on remote or TV).

This has now happened about 10 times in 2 weeks. I happens even when I take the batteries out of the remote control (no buttons stuck).

I have to unplug TV, wait a few minutes, then plug it back in.

Any suggestions? I apologize, i didn't include my software version, I can find this if helpful.

Before I return the TV I thought I would post here.

Philips - Thomas
04-25-2012, 06:28 AM

first make sure you have no Device in the room which is capable of sending IR Signals. (other Remotes, Mobile Phones etc.) If that happens again after you have checked that.
please contact the local Service directly.


04-30-2012, 01:39 PM
Thank you Thomas, appreciate the prompt reply.

I took batteries out of everything, problem still occurs. I called Philips (great speed of answer and very helpful), and they figure it is a problematic unit. I will return it.

Philips - Thomas
04-30-2012, 02:31 PM

good to know that you found help. :)
Would be great if you keep us up to date on the outcome.