View Full Version : Philips MCI900 Streamium numerous faulty

06-07-2012, 07:23 PM
Hello everybody!

So, as proud as i could be, i recently bought myself a new soundsystem from Philips, obviously.
To my surprise, it has encountered numerous faults. I will describe the errors more thoroughly, but as the system is now the faults are:

Flickering on the UI-Screen
Software lag.
Massive freezing.

This post is pointed out to other consumers with the same problem, and for the support team for help.(sadly i doubt there will be any, seeing that when i called the support center today, they weren't able to help me out, and they were lacking of severe expertise.) Anyway. the problems that i have encountered is, in detail:

Flickering on the UI-Screen, this occurs when the system is playing sound, and when i navigate through the D-Pad physically on the stereo. Not much more to say about it. it seem to me to be a bad connection to the board internally in the device, or it might be the connection on the screen itself.

There is a slight software-lag, nothing much to complain about, but the lag is almost never consistent. Its almost like it could take half a second to respond contra 1 second at the next click, not to be complaining.

When interacting with "Internet Radio" "WIFI Music Streaming(Android based)" "Spotify" the system often completely freezes up. This is actually a dealbreaker for me, when first reviewing the soundsystem in the store, i was astonished, not kidding. But the moment i took it home, it was like prematurely ejaculating, great expectations, embarrassing, but somewhat satisfied.

If you have any tips and tricks on how to fix this, please let me know. And it would be much appreciated if the support team could look this up. And yes, i have reset the device to factory settings, and set it up all over again. it also has the latest firmware. which in my opinion is a little old now. Philips should start renewing their software soon, since this could simply be a software error. I am 2 days in on this new product, and i would really like to get this fixed as soon as possible.

Sincerely TS

06-07-2012, 11:00 PM
Hi !

Regarding your freezing up issues, is your WLAN set to Auto Channel or is on a fixed WiFi channel ? Also, is your WLAN using some non-WiFi-standard setting(s) ? Some routers has their own kind of "Turbo" settings etc.
And last, have you tried with another WiFi router ?

In general, the Philips Streamium devices works perfectly well with WLAN's and UPnP/DLNA devices as long as these are all following the correct WiFi and UPnP/DLNA standards.

Of course there could also be some problem with your unit which should be covered by the warranty then. Your description of the flickering display strongly hints to a HW issue.

Cheers !

Philips - Katerina
08-27-2015, 12:20 PM
Hello participants of the thread and forum members in general!

Hopefully your issue was dealt with and you are no longer facing it. Since the thread has been silent for some time now, I will proceed by closing it. If you still have the same question about the same issue or any similar issues arise feel free to start a new thread or contact one of us moderators to open this thread again.

Kind regards
Philips Katerina