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testor
07-03-2012, 10:18 AM
Hello Ladies and Gentleman

I have bought your new Headphones SHS8105A made for Android Mobile Phones. Im owning a Samsung Galaxy S - i9000 with 2.3.6. gingerbread Stock Firmware. No Modding.
Now im having a few strange issues which im not sure if its Phone or Headset related.
I have tried it with the Philips App from the Market and without !

1-App Issue: When assign functions. It doesnt work. No function works :( Play, forward, Pick up calls etc. :(

2-Call Issue: When receiving or making calls i hear the other Person tooo silent also the Mic doesnt work. It works only when i hold the button on the remote. When i hold the button the person on the other side gets loud , i can hear them clearly and the mic works. !!! I think it should be otherwise no??

3-Sound Issue: When playing Music the music has lower quality and is not loud enough. When holding the button on the remote the Music gets perfectly Loud and has awesome quality !!!


Before i return it , maybe you have an Idea what else i could try to make it work? I think the Headphones are awesome if they would actually work. I was looking for this kind of type for a long time.
Please help :))

Philips - QK
07-04-2012, 09:04 AM
Dear testor,

As Samsung Galaxy S should be using OMTP pin assignment, it needs an adaptor cable to change the pin assignment.

For the arrangement of this, I will send you a PM to give you further details. Thanks for your very first post here! Hope to hear from you in the future!

Kind regards,
Philips Moderation Team

testor
07-06-2012, 11:47 AM
Dear testor,

As Samsung Galaxy S should be using OMTP pin assignment, it needs an adaptor cable to change the pin assignment.

For the arrangement of this, I will send you a PM to give you further details. Thanks for your very first post here! Hope to hear from you in the future!

Kind regards,
Philips Moderation Team

Thank you very much for your Help.

I have called with the support and they said they dont have any of those adapters.

They didnt even knew what is Android App.
After long time calling and explaining they said they will test the headphones with Galaxy S.
It might take some time :)
They even said why i didnt check which devices are compatible. Its a joke because its nowhere mentioned which devices work and which not. Its saying only android version compatiblity.

Do you maybe have a list with compatible devices ?

thanks a lot for your time

Best Regards

Tes

Philips - QK
07-11-2012, 08:17 AM
Dear testor,

Sorry for my late response.

Could I know your SR (service request number) and the country you are in so that I can follow that up for you? (You can send me a PM for these info.)The spare part number of this adaptor cable is 9965 1004 2986. By providing this number, the call agent should be able to order that for you.

For the compatability list, we have the below FAQ:


Question
Which mobile device is supported by the Philips Headset App?

Answer
To enjoy Philips Headset App, make sure your Android phone meets the following requirements:

3.5mm jack
Android version 2.3 or above

Support All Functions
Samsung Galaxy S II
Samsung Nexus S
Samsung Galaxy Nexus
Samsung Galaxy Note
HTC Desire
HTC Desire S
HTC Desire HD
HTC Sensation
Motorola Razr

Support Partial Functions
Samsung Galaxy S Plus (Fail to control Play/Pause, Next & Previous for Default Music Player)
Dell Streak (Long press will trigger Voice Dialer)
Motorola Droid (only function Play/Pause in off screen with default player)

No Function for Equalizer
HTC Beats
LG Optimus BLK
Samsung Galaxy S II (i9100) with Default Music Player
Motorola Droid A856 with default player
Motorola Droid A855 with default player
HTC ADR6300 with default player

No Function for Media Player control
Winamp doesn’t work when app in background
Songbird doesn’t work when screen locked
PowerAMP overrides the auto-launch of selected media player in Headset app. It could be solved by switching off PowerAMP auto-launch settings.
HTC Incredible 2 with default player
Amazon cloud player

Non-Media player show in Media Player list
HTC EVO 3D - FM Radio
SonyEricsson Arc S – FM Radio
Not supported:

Different pin assignment for the jackSamsung Galaxy S (9003)
Philips GoGear Connect3
Sony Ericsson mobile phones
Button signal cannot be passed to app
Kindle Fire

Hope this give you more infomation. Thanks.

Kind regards,
Philips Moderation Team

testor
07-11-2012, 09:30 AM
Dear QK

Thanks a lot for all the information.

I have already returned the Headphones. The Philips support in austria told me they will test the Headphones on their Galaxy S device to check on the Problem. This will take them another week LOL

As i can see you simply provided me the information i needed. thank you very much.

So know they gonna test in their Labs just to tell me one week later what is already known and you are writing me. Austrian Support seem little bit confuzed.

I deeply thank you for your help. I really appreciate it. You helped me where the phone support couldnt. Please if you can pass it on to the Bosses responsible for Calling Support in Austria to teach them more about the Subject they are working on, so the next customers after are more satisfied with it :)

When i have a new Phone im gonna buy these Headphones again ;) and hopefully they will work :)

Kind Regards

Tes

sakmc1
10-03-2012, 12:25 AM
hi, I have the same problem with the huawei ideos x5 pro... any solutions??? is there any adaptor for my phone?