View Full Version : HTS3271 3D Blue Ray left/right lag

07-15-2012, 10:30 PM
I have a problem playing some 3D blue ray discs. I tried playing Rio 3D today and I keep getting different images for left and right eye. The problem is not noticeable for slow moving content (it renders really nice 3D pictures). But when something moves really fast the left image lags the right image with exacltly one frame (or the other way around, I don't remember exactly).

Do you know how to solve this? Can it be solved? Is this a bug in my blueray player or my tv (both philips)?

I can post screenshots if it helps. I update firmware for the player and tv but it didn't help.


07-16-2012, 07:11 AM

this should be a bug with your HTS. Just post the EAN code of that BD- then Philips can investigate.


Philips - Remko
07-16-2012, 07:45 AM
Hi walther,

The issue you have reported here is a known issue and we are now working on a solution. We will update you as soon as we have more concrete information from the team.

Kind regards,

07-16-2012, 07:26 PM
That's good to hear Remko. Thanks.

This is the EAN in case you still need to know: 8712626094067


08-21-2012, 08:29 PM
Is there any news on this bug? I didn't see a software update for my player yet (I did see there was an update for another player in this thread (http://www.supportforum.philips.com/en/archive/index.php/t-4581.html?)).

Should I check regularly on the product page for updates or will you post an update in this thread?

Philips - Remko
08-23-2012, 09:05 AM
Hi walther,

We are currently working on it. After this it takes a few weeks for testing and to apply for certification.

Thanks and kind regards,

08-30-2012, 02:01 PM
Even I have the same problem as Walther said. I hope we will get the solution very soon.

immobilier international (http://www.immostreet.com/)

Philips - Katerina
08-26-2015, 02:07 PM
Hello participants of the thread and forum members in general!

Hopefully your issue was dealt with and you are no longer facing it. Since the thread has been silent for some time now, I will proceed by closing it. If you still have the same question about the same issue or any similar issues arise feel free to start a new thread or contact one of us moderators to open this thread again.

Kind regards
Philips Katerina