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View Full Version : My HTS5560/12 doesn't recognise de latest 3D bleu-ray movies.



jacques1234
07-24-2012, 10:41 PM
I bought 5 new 3D movies and only 1 works. By the others comes the message "unknown disk".
I did download the latest firmware (as it said: "no new version" with the internet connection).
I have also a new samsung device for 3D and there it works perfectly. Can someone tell me what is wrong with the device?

kwinnie
07-25-2012, 03:18 AM
hi there,

how long you have been using your HTS5560? 'unknown disc' is usually an error code for hardware loader issue. suggest you bring your device to go service centre for a check.

klauzser
07-25-2012, 04:22 AM
I don't get it. What is the unknown disc error pops up on certain 3D movies and not for all? http://imagicon.info/cat/12-19/icon_smile1.gif

kwinnie
07-25-2012, 04:27 AM
I don't get it. What is the unknown disc error pops up on certain 3D movies and not for all? http://imagicon.info/cat/12-19/icon_smile1.gif

yep contentwise maybe these discs are different.
there are some users taking their devices to repair n replace loader, the unknown disc issue is not seen on the the discs they cannot play before.

jacques1234
07-25-2012, 10:56 AM
hi there,

how long you have been using your HTS5560? 'unknown disc' is usually an error code for hardware loader issue. suggest you bring your device to go service centre for a check.

I have the HTS5560/12 since end 2010. I only used normal DVD's. Also selfmade DVD's. I did hire DVD's from the videoshop in blueray and all did work perfectly. Since a week i have now a 3D TV-set and did hire 3 DCD's blue-ray 3D movies. None did work. So I bought in a shop 5 new 3D movies and only one did work. When I play all the movies (including the ones I had hired) into my samsung 3D homecinema with samsung 3D television, it works perfectly. So it must be the homecinema HTS5560/12 that is wrong.