View Full Version : BDP3100/05 Update problems

07-26-2012, 10:16 AM
Hi everyone,
I have had my bluray player for some time and always update it when a new firmware is released, i always make customer care aware of an issue when playing new discs so they can get on to making new ones. And the most recent discs for me that have trouble playing are the new 3D discs which also include a 2D version of the film, for example:
Underworld 3D
Hugo 3D.
I let them know of the issue and they did indeed create a new firmware update on the 21/6/2012 but when updating it, it does go through the whole process of updating but when you go back to check the software version it stays at 1.42 which was the previous one so it doesn't actually appear to update to the newest one! And still have the problems with the discs.
So annoying and I'm sorry but the online chat service is awful the customer care people have no idea what they are talking about and were actually quite rude when i asked for an email address i could email to bring the issues to light. I was given an email address last time but this woman was having none of it in the end she just stopped the chat! So rude!

07-26-2012, 02:20 PM
Did you update online or with USB stick ?
Did you try a factory reset ?
Disconnect the BDP from power source, wait 30 minutes and reconnect it.
After updating the fw a factory reset should be done.

07-26-2012, 03:33 PM
I did it with a USB stick
No i didnt do a factory reset but i shall try what you suggest and see if that works!
Many Thanks
I'll let you know