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eitanhu
08-01-2012, 08:15 PM
Hi,
Recently i bought philips tv 40pfl5507K/12.
In the philips site ( http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=EE&slg=AEN&mid=Link_Software&sct=5500_SERIES_SU&cat=TELEVISIONS_CA&session=20120731221927_85.65.0.190&grp=SOUND_AND_VISION_GR&ctn=40PFL5507H/12&dct=WTM&&reldct=WTR&file=http://download.p4c.philips.com/files/4/40pfl5507h_12/40pfl5507h_12_wtr_aen.txt) there is a link to download a software of mediaserver 7 but without the License Key.
How can i get the License Key if i bought this tv and i didn't get the License Key.
Thanks
Eitan

user0815
08-01-2012, 09:18 PM
Would echo that question.

However, also read here.
http://twonky.com/support/downloads.aspx
Me doesn't get it either what it means .

Me installed the MediaManager and it shows Version 3.0.2(49)
Did it by ignoring the key request.

Toengel
08-01-2012, 09:24 PM
Hi,

you get the Philips-Twonky if you register your TV at Club Philips...

Toengel@Alex

user0815
08-01-2012, 09:42 PM
Beep, Beep ;) Gotcha ! Thanks !

Register at Philips Club.
Register individual TV with Purchase date and so on
Review registered devices and key on Link below TV Set
+ Media Manager + Server

Popup window appears with Link to License key and download links for Mac and Windows.
I have my key :)

eitanhu
08-01-2012, 10:32 PM
i got the License Key.
thanks a lot to everyone!!

fredross
02-17-2013, 09:39 PM
Hello
just bought a 46PFL5507 but can not find any Media Server license key (Windows)!!!

Did this :Register at Philips Club.

Did this (but surprisingly no serial number requested) : Register individual TV with Purchase date and so on

Did this : Review registered devices

But this does not appear : and key on Link below TV Set + Media Manager + Server. Popup window appears with Link to License key and download links for Mac and Windows.

So i havent got my license key. Please advise

thanks

fredross
02-21-2013, 08:42 AM
Hello
Would you mind providing me with a solution please?
As a brand-new Philips consumer, i would expect a little bit more reactivity to enhance my customer-service experience....
Looking forward to your response

chrisham
02-21-2013, 09:02 AM
Hi fredross, you do realize that this is a *community* support forum?

This is basically a place where users help other users. Philips loosely monitors this forum, and occasionally chimes in, but this ist *not* the official Philips support channel.

If you need quicker feedback, it's usually better to contact them directly, by chat, phone or through the contact form.

fredross
02-21-2013, 12:37 PM
Actually no I don't, or didnt i should say. Sorry for that

But what i realize when looking at this page http://www.support.philips.com/support/contact/contact_page.jsp?userLanguage=fr&userCountry=be is :

-this forum is listed as support on Philips Official pages, therefore it brings confusion

-there is no contact form available

- there is no chat option

- tel.number is €0.15/min

When buying a €1k+ TV i expected a bit more customer care & certainly not having to pay additional costs to contact them...

chrisham
02-21-2013, 02:31 PM
Oops, it looks like there are some differences between the national support pages:

I checked the German page (since I'm German), and there are links to chat and eMail support options: http://www.support.philips.com/support/contact/contact_page.jsp?userLanguage=de&userCountry=de

Then I had a look at the Belgian page (since you are Belgian), and those options are missing:
http://www.support.philips.com/support/contact/contact_page.jsp?userLanguage=fr&userCountry=be

So I apologize, in that case I agree that there is room for improvement regarding the contact options.

---- edit ----

Just for the sake of completeness, the link where Philips define this forum as 'primarily for user-to-user communication' in the forum's Terms of Use:

http://www.supportforum.philips.com/en/showthread.php?31-Terms-of-use

"...
On this English forum you can discuss your Philips products (depending on the given choices). Focus is on user-to-user interaction. You can simply start viewing messages by selecting the forum you want to visit from the selection below. Note that product support information like user manuals, FAQs, software downloads or contact details can be found via our Support section.
..."

fredross
02-22-2013, 07:33 AM
Hello Chrisham, thanks a lot for your messages !