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View Full Version : where is updated firmware including napster?



jphenrick
08-05-2012, 06:43 PM
hi

please advise when the firmware will be online now with latest fixes and the re-enablement of napster

its been over 4 months now

thanks

JH

Rollouk63
08-12-2012, 07:49 AM
As Napster has now reappeared I presumed the firmware had been released and the machine had updated itself automatically

jphenrick
08-13-2012, 07:57 PM
Hi no sadly the icon has changed but Philips have yet to release the updated firmware

estimated date now Sept 2012

JH

Rollouk63
09-22-2012, 06:30 AM
Now the 22 of Sept and the firmware is noticeable by its absense. Any news Philips?

thomasw.78
09-22-2012, 05:57 PM
At this time ( a few days before) I could enter Napster at MCI8080 with Login and Password. I can also get to Channels and Playlists. But if you click on it only "Error" came. So I sent an email to Philips support. They even have no good news on it. They only told that Napster is available at November 2012 - is that a real date or even only a date to satisfy the customers??? I cannot believe it. Other sound systems work with napster since new beginning of Napster. Now it's months ago... I really cannot understan!

jphenrick
09-22-2012, 07:56 PM
I have to agree on this now

this is totally unacceptable - no napster since March and no fixes since November last year for mci900/mci8080/np3900

when will the firmware be available September was promised!

will Philips be compensating users for this? i paid premium prices for this hardware which doesnt function due to poor firmware

Philips PLEASE respond!

JH

Philips - Remko
09-26-2012, 12:43 PM
Dear users,

Software updates for NP2500 and NP2900 will be available by end of Oct to re-enable Napster service.

As for NP3300, NP3500, NP3700, NP3900, MCi8080 and MCi900, the release dates of the respective software upgrades are not available yet. When the info is there it will be posted as soon as possible.

Kind regards,
Philips Moderation Team

jphenrick
09-26-2012, 10:47 PM
Philips

this is TOTALLY unacceptable to me and no doubt loads of other users

i have been a loyal streamium purchaser since the wac700 and now have 3 uniits not fit for purpose
mci900/np3900 and latest mci8080

there are firmware bugs still awaiting fixes and no napster since March!

why is this taking so long? i have another SXXX device that had napster update at relaunch!

please look at this again - can i return these items for a refund? they are not fit for purpose given all these delays

please contact me asap

i will also post via facebook

JH

Philips - Remko
10-12-2012, 07:49 AM
Dear all,

We would like to assure you that we are working on the Napster fix.

Below please find the new schedule for the release:
NP2500, NP2900, NP3500, NP3700, NP3900, MCi8080, MCi900, AWx000 - November 12
NP3300 – December 12

We understand the frustration this causes to you. We will endeavor expediting the schedule. Sorry for the inconvenience caused.

Kind regards,

Philips Moderation Team

Rollouk63
11-24-2012, 07:32 AM
24th of November and still not live, go on tell us it will be next month but you're still working on it, could you at least tell us how many people are working on it and how much time has been spent on it?

Rollouk63
12-01-2012, 08:33 AM
Now December and still no fix, are you doing anthing philips?

jphenrick
12-01-2012, 07:38 PM
Please update customers as this is now totally unacceptable

JH

Philips - Remko
12-02-2012, 06:27 AM
Dear users,

Due to some new changes the release dates have been changed.

Software updates for NP3500, NP3700, NP3900, MCi8080, MCi900 NP2500 and NP2900 will be available by end of December.

As for NP3300 the release will be available in January.

We understand the frustration this causes to you and again sorry for the inconvenience caused.

Kind regards,

Philips Moderation Team

jphenrick
12-02-2012, 08:16 AM
Hi this really is totally unacceptable for a service level - can philips development at least release the software with the bug fixes that have been reported in the meantime please???

failing this surely refunds should be offered now>?

thanks

JH

jphenrick
12-04-2012, 11:14 PM
any response please philips?

Oscar
12-05-2012, 08:27 AM
Response was given on the 02/12...

jphenrick
12-08-2012, 11:29 AM
today it states rhapsody (napster) is available but its not!

there is still no new firmware

and why has spotify disappered from the available list>

Philips can we have an update please?

thanks

JH

lucas1970
12-10-2012, 10:14 AM
There is still no new release so as stated by mod will be end of the Month.

If you go to the support site it mentions the update will be there before 2013 so we are almost there ;)

jphenrick
12-10-2012, 07:21 PM
we can but hope BUT why does the message on the forums state rhapsody is now available which it isnt and where has spotify gone!

Philips can we have some more clarification and an actual FIXED date please given theres 13 days to xmas now!

thanks
jH

Rollouk63
12-20-2012, 08:26 PM
11 days to go Philips, when are you going to admit you've done absolutely nothing?

Philips - Remko
12-21-2012, 09:20 AM
Dear users,

I am sorry to inform you that the new fw release has not been approved and thus the release that was planned for the end of this month will be postponed until further notice.

Again apologies for this new delay and the inconveniences caused by this.

Kind regards,
Philips Moderation Team

jphenrick
12-22-2012, 09:03 PM
This is totally unacceptable to me

its now NINE MONTHS since napster has functioned and there are reported firmware bugs that still havent even been addressed just what is the p[roblem in issuing newer firmware????

i have spent over 2000 on premium kit that is not functioning correctly

i for one now want full refunds - Philips please respond on this by return

thanks

JH







Dear users,

I am sorry to inform you that the new fw release has not been approved and thus the release that was planned for the end of this month will be postponed until further notice.

Again apologies for this new delay and the inconveniences caused by this.

Kind regards,
Philips Moderation Team

Rollouk63
12-24-2012, 05:39 AM
So you really haven't done anything except string customers along?
Okay, lets look at your last post and ask the following:-
A) Why wasn't it approved?
B) Who didn't approve it?
C) If there actually was software (which I very much doubt there was) did it work?

Toengel
12-24-2012, 08:57 AM
Hi,

they have internal software releases and if they find another bug, this release is not approved... so - back to the developers to fix...

Toengel@Alex

jphenrick
12-26-2012, 09:25 AM
So you really haven't done anything except string customers along?
Okay, lets look at your last post and ask the following:-
A) Why wasn't it approved?
B) Who didn't approve it?
C) If there actually was software (which I very much doubt there was) did it work?

Good questions!

i have 2 more
d) why have NO bug fixes at least been issued for over 12 months??
e) as it seems the streamium range has now been abandoned by Philips When will we be issued with refunds????

the main philips website still states firmware will be available before 2013!

JH

Rollouk63
12-29-2012, 07:55 AM
Hi,

they have internal software releases and if they find another bug, this release is not approved... so - back to the developers to fix...

Toengel@Alex

You are starting with the belief that they actually created the software, which I don't share. Philips have just fobed us off. They in their last message have basically given themselves carte blanche to forget about these models. They have not given us consumers any explanation of the process.

Laurent.briquet
12-29-2012, 12:28 PM
Hi, not sure if this would help but I discovered on my spotify account that I had to retrieve a device code and password from spotify to allow my mci8080 to connect directly. Before I used my mail address and Facebook password but it froze the screen off completely. Licensing rules are such now that one needs to register the device, and often (maybe napster also) get such codes for deep linking from it to the online music store.... This is for spotify, maybe not useful for napster access or deeper.

jphenrick
01-07-2013, 07:15 PM
hi this has been missing for 9 months now an unacceptable length of time for customers

are Philips going to offer refunds?

sonos for example had an update available back in April

can we at least have the firmware released before end of Jan 2013 to fix the reported bugs????

thanks

Jh

toper
01-22-2013, 12:51 PM
We already know the timeframes have been changed..
When is the new firmware for MCI900/12 expected to be released?

Atm there are lots of issues like unexpected freeze/reboots of the device, it almost makes me stop using my stereo :(

jphenrick
01-24-2013, 08:27 PM
Philips

any response PLEASE??

hi this has been missing for 9 months now an unacceptable length of time for customers

are Philips going to offer refunds?

sonos for example had an update available back in April

can we at least have the firmware released before end of Jan 2013 to fix the reported bugs????

thanks

Jh

Rollouk63
01-29-2013, 08:47 PM
So now you've sold this division are you renaging on any responsibility towards it?

trebor_uk
01-30-2013, 08:29 PM
I think realistically we can see the sale of the hi-fi business as the end of the current range of products. The original Streamium MCi250 was brilliant, far ahead of its time. The MCI730 and MCi900 that both been a huge disappointment and quite frankly were not finished products.

I have moved to a Sony CMTG2BNIP - OK its not as easy to use for my mrs but at least everything just works.

Oscar
01-31-2013, 07:21 AM
Do not agree on the comments and think it will not change a lot....http://www.newscenter.philips.com/gb_en/standard/news/press/2013/20130129-Philips-transfers-Lifestyle-Entertainment-business-to-Funai.wpd

That the MCI730 and 298 were problem child was I think known already a bit but for others have good hope

Rollouk63
02-17-2013, 06:35 AM
I am concerned that Philips are now concentrating on medical equipment (scanners etc) if this is illustrative of their level of support then were all doomed.

lorimapa
02-21-2013, 06:51 AM
20.2..2013!!!!!!
My device (np3500) is useless for more than a year now. I only bought it because of the napster function. I used to be a fan of innovative Phillips products..but this really is neither innovative nor costumer friendly. This is just......

jphenrick
02-26-2013, 08:55 PM
Another Month has now passed can we please have an update on when the fixes and napster enablement will be released Philips?

jphenrick
03-01-2013, 04:59 PM
Any update please as its now March !

thanks

JH

Philips - QK
03-05-2013, 02:17 AM
Dear JH,

A PM has been sent to you to update you on this. Kindly refer to your inbox message. Thanks.

Kind regards,
Philips Moderation Team

Rollouk63
03-05-2013, 05:54 PM
Can you update the rest of us please or is it a national security issue?

Philips - Tereza
03-06-2013, 07:11 AM
Dear Rollouk63,

I have just sent you a PM. Kindly check your inbox messages for further information. Thank you very much.

Kind Regards,

Philips Moderator Team

Tias
03-07-2013, 10:32 PM
I really do not understand this behavior ?
The great benefit with a forum like this one is to share both problem descriptions, and, most important solutions to those problems.
So why is most Philips people sending info via Private Messages ? or is it really national secrets as Rollouk63 asked a couple of days ago ?

If there is info and/or a solution available, please share it !

Cheers !
/T

Jaw
03-08-2013, 07:52 AM
I would like to be updated too ;)

Rollouk63
03-09-2013, 05:51 PM
Philips response:-

Philips' target for the release of appropriate software update is by the end of March 2013 and we will keep you updated.

Thank you very much for your interest and patience.

jphenrick
03-21-2013, 11:27 PM
its online now

Rollouk63
03-22-2013, 08:24 AM
but how do you change the location for the weather?

Toengel
03-22-2013, 08:31 AM
Hi,


but how do you change the location for the weather?

see: http://www.supportforum.philips.com/en/showthread.php?11555-Napster-service-has-been-resumed-on-MCi900-and-MCi8080&p=54379#post54379

Maybe this helps.

Toengel@Alex