PDA

View Full Version : gros problème nouvelle série 42pfl 6057



christian68
08-14-2012, 04:27 PM
J'ai acheté le 30 juin 2012 la 42pfl 6057 son décalé plus image avec ligne verte et problème de syncro lors des changements de chaines résultat nouvelle télé de nouveau problème de son et la en plus du manque de la couleur rouge , la wifi est hs. Cette fois ci le téléviseur via le dépanneur et comme il n'arrivait à la réparer via Boulogne pros centre de réparation .
Pièce pas disponible donc proposition commerciale en attente.
Toutes les info c'est bibi qui a été à la recherche sinon pas de renseignement.
Cette télé a été acheté dans me magasin CAC à Illzach Haut Rhin 45 km de mon domicile aujourd'hui je n'ai toujours pas jouissance de mon bien et j'en suis à 240km et c'est pas fini.
La gentille personne de service consommateur m'a simplement répondu que le service après vente était irréprochable et qu'elle était pas responsable de l’éloignement de magasin. De plus j'étais tellement énervé, j'ai menacé et mettre a genoux Philips et que je mettrais cette histoire dans les média de consommateur réponse rire et que cela ne l'ai intéresserais pas Super l'aide au consommateur
Pour finir avant quelque anecdote Avant Samsung 4 ans pas de pièce pour réparer télé poubelle Philips ?????? faut il acheter Tucson 249€ ou you cou lélé

Je reste en attente d'information merci

Toengel
08-14-2012, 04:30 PM
Hi,

since this is an international forum, can you please rephrase your post in English? Thanks.

Toengel@Alex

christian68
08-17-2012, 09:35 PM
big issue new series 42pfl 6057
I bought the 30 June 2012 42pfl 6057 shifted its image with more green line and syncro problem when changing channels result in new TV's new problem and in addition to the lack of red color, wifi hs . This time the TV via the store and as he reached the pros via Boulogne repair service center.
Room not available so business proposal pending.
All info is bibi was looking if not intelligence.
This TV was purchased in my shop CAC Illzach Haut Rhin 45 km from my home today I still have no enjoyment of my property and I'm at 240km and it is not finished.
The nice customer service person simply said that the after sales service was faultless and she was not responsible for the removal of the store. In addition I was so upset, and I threatened to his knees and Philips that I would this story in the media and consumer response laugh that did not intéresserais Super assistance consumer
To finish before any anecdote Before Samsung 4 years no room for trash Philips TV repair?????? he must buy Tucson € 249 or other branded??????

Philips - Benedickte
08-21-2012, 02:59 PM
big issue new series 42pfl 6057
I bought the 30 June 2012 42pfl 6057 shifted its image with more green line and syncro problem when changing channels result in new TV's new problem and in addition to the lack of red color, wifi hs . This time the TV via the store and as he reached the pros via Boulogne repair service center.
Room not available so business proposal pending.
All info is bibi was looking if not intelligence.
This TV was purchased in my shop CAC Illzach Haut Rhin 45 km from my home today I still have no enjoyment of my property and I'm at 240km and it is not finished.
The nice customer service person simply said that the after sales service was faultless and she was not responsible for the removal of the store. In addition I was so upset, and I threatened to his knees and Philips that I would this story in the media and consumer response laugh that did not intéresserais Super assistance consumer
To finish before any anecdote Before Samsung 4 years no room for trash Philips TV repair?????? he must buy Tucson € 249 or other branded??????

Hi Christian68.

Welcome to the forums.

I would advise you to update to latest software version that was released today.

Thank you
Regards,
Benedickte

christian68
08-24-2012, 09:08 AM
For latest info I expected a commercial offer to offset the repair but program change: TV repaired, they finally received the main board *was theoretically hors service
So I'm waiting Monday we will see later in this story??????

Philips - Benedickte
09-04-2012, 03:08 PM
For latest info I expected a commercial offer to offset the repair but program change: TV repaired, they finally received the main board *was theoretically hors service
So I'm waiting Monday we will see later in this story??????

Hi Christian.

What is the result after the repair?

Best regards
Benedickte

christian68
09-11-2012, 05:06 PM
Still the same problem shift so I made her check the reception quality
To score all is normal so it really comes from the TV tuner has a problem
** New contact customer service for the store is back and with the help of technician station Boulogne solution to this failure
I'm starting to have enough contact with either the store or the cable network Colmar
Everyone calls me Barcelona consumer Boulogne station repair station
You should know that Boulogne told me on the phone that he had them first and it worked fine
When the second they still changed a large platinum
I have the feeling that takes me for a fool
What would a customer DE75 years with this kind of problem?????
I really began to have over head
They told me that after three interventions s I change the TV or a business proposal one would proceed
They will get out their checkbook if this continues
A soon for more

Philips - Benedickte
09-13-2012, 10:37 AM
Still the same problem shift so I made her check the reception quality
To score all is normal so it really comes from the TV tuner has a problem
** New contact customer service for the store is back and with the help of technician station Boulogne solution to this failure
I'm starting to have enough contact with either the store or the cable network Colmar
Everyone calls me Barcelona consumer Boulogne station repair station
You should know that Boulogne told me on the phone that he had them first and it worked fine
When the second they still changed a large platinum
I have the feeling that takes me for a fool
What would a customer DE75 years with this kind of problem?????
I really began to have over head
They told me that after three interventions s I change the TV or a business proposal one would proceed
They will get out their checkbook if this continues
A soon for more

Hi Christian68.

Could you please confirm to me what software version that is installed on you TV?

Best regards,
Benedickte

christian68
09-13-2012, 05:44 PM
This has nothing to do with the update of the television
it was the day of the next
I'm waiting to see the repair c is a phillips sending

Philips - Benedickte
09-14-2012, 03:45 PM
This has nothing to do with the update of the television
it was the day of the next
I'm waiting to see the repair c is a phillips sending

Hi Christian

I would need the software version of you TV to be able to give you further assistance.

You can find this by following theses steps:

1. Press menu button (house)
2. Go to setup press ok.
3. Find Software settings
4. Information about current software ( top option), press OK.

Here you will see the current installed software version, please provide this to me.

Thank you

Best regards,
Benedickte

christian68
09-17-2012, 11:13 AM
Last new QF1EU-o133.5.0 he(it) cannot settle(adjust) the tuner of this model of this television he(it) be going to suggest me taking even characteristic in another model has to see at the level of the price(prize) that I should add in wait(expectation) their proposal and otherwise I am going to commit(hire) a procedure by means of an appropriate body
It has been almost 3 months since it hard I am tired!!!!!
Thus in wait(expectation) of a commercial proposa

QF1EU-o133.5.0 dernière nouvelle il ne peuvent pas régler le tuner de ce modèle de cette télévision il vont me proposer de prendre les même caractéristique dans un autre modèle a voir au niveau du prix que je devrais ajouter en attente leur proposition et sinon je vais engager une procédure avec l'aide d'un organisme approprié
Cela fait presque 3 mois que cela dur je suis fatigué !!!!!
Donc en attente d'une proposition commerciale

deux versions si la traduction n'est pas parfaite

christian68
09-17-2012, 11:14 AM
Last new QF1EU-o133.5.0 he(it) cannot settle(adjust) the tuner of this model of this television he(it) be going to suggest me taking even characteristic in another model has to see at the level of the price(prize) that I should add in wait(expectation) their proposal and otherwise I am going to commit(hire) a procedure by means of an appropriate body
It has been almost 3 months since it hard I am tired!!!!!
Thus in wait(expectation) of a commercial proposa
traduction plus correct