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View Full Version : Shadows red and green on 46pfl8007



tamasp
08-15-2012, 07:12 AM
I'm not happy with image quality in scenes where the light falls unevenly or if there are shadows on the faces of the shadow of strong colored green/red so that all details disappear in the shadows are completely burned out with a strong color in the shadow area . Are there others who have observed this? and is there a solution.

Philips - Marco
08-15-2012, 09:51 AM
Hi Tamasp,

If you're experiencing the issue only while watching a video from external sources, like a dvd player, I would recommend to check the connections, or try to play the video from a different souce.

Even if you probably already did it, please try to change the picture settings.
You can find the manual for your 46pfl8007 here (http://download.p4c.philips.com/files/4/46pfl8007t_12/46pfl8007t_12_dfu_eng.pdf) The picture settings are on page 32.

However in order to have a better understanding and provide a solution, would be great if you can send us a picture.

Regards,
Marco

tamasp
08-15-2012, 01:14 PM
Hi Tamasp,

If you're experiencing the issue only while watching a video from external sources, like a dvd player, I would recommend to check the connections, or try to play the video from a different souce.

Even if you probably already did it, please try to change the picture settings.
You can find the manual for your 46pfl8007 here (http://download.p4c.philips.com/files/4/46pfl8007t_12/46pfl8007t_12_dfu_eng.pdf) The picture settings are on page 32.

However in order to have a better understanding and provide a solution, would be great if you can send us a picture.

Regards,
Marco

it happen from all sources, i hope i can make a picture from it en i will post it here in the next days. all connections are oke and i tried different picture settings. also i lowered contrast to make the shadows blacker but that didn't help, shadows from people , shadows in peoples hair are red. thanks for reply

tamasp
08-16-2012, 08:02 AM
13671366]
it happen from all sources, i hope i can make a picture from it en i will post it here in the next days. all connections are oke and i tried different picture settings. also i lowered contrast to make the shadows blacker but that didn't help, shadows from people , shadows in peoples hair are red. thanks for reply

Hello,

I have made 2 pictures with this red fenomen in the black shadows, its a small smaple but sometime the backgrond is red when it supposed to be black. Hope you have an explanation. On my other philips lcd en my sony led tv are these shadows black of have the right hair color.

Greetings,

Peter

tamasp
08-16-2012, 03:47 PM
Hi Tamasp,

If you're experiencing the issue only while watching a video from external sources, like a dvd player, I would recommend to check the connections, or try to play the video from a different souce.

Even if you probably already did it, please try to change the picture settings.
You can find the manual for your 46pfl8007 here (http://download.p4c.philips.com/files/4/46pfl8007t_12/46pfl8007t_12_dfu_eng.pdf) The picture settings are on page 32.

However in order to have a better understanding and provide a solution, would be great if you can send us a picture.

Regards,
Marco

I have made two pictures, posted on forum...

Philips - Marco
08-17-2012, 08:05 AM
13671366]

Hello,

I have made 2 pictures with this red fenomen in the black shadows, its a small smaple but sometime the backgrond is red when it supposed to be black. Hope you have an explanation. On my other philips lcd en my sony led tv are these shadows black of have the right hair color.

Greetings,

Peter

Hi Peter,

Thanks for the pictures, unfortunately due to the quality of the pictures was not possible to identify the issue.

Please also check the software version, the latest version is 000.132.005.003.

In order to check the software version:

• Press the Home button
• Select Setup and press OK
• Select Software Settings and press OK
• Select Software Info and see Version

If the software is not updated you can find here (http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=46PFL8007T/12&slg=en&scy=GB)the file and the instructions.

The latest release contains the following solutions:

QF1EU-0.132.5.3 (Date published: 2012-07-26)
• Improved [Channel list copy] functionality.
• TV reboots by itself during first-time installation.
• Improved TV stability.

QF1EU-0.132.5.1 (Date published: 2012-07-19)
• Coloured lines or splash screen during start-up.
• Spontaneous switch off.
• Channel search problems (missing channels).
• No start-up of the TV.
• Slow menu navigation.
• Slow zapper ring across multiple channels.
• Frozen/blocked pictures.
• TV keeps detecting same HDMI device.

If after the software update the issue persists, please send me a private message with your details, including your telephone number and you will be contacted by your local customer service.

Regards,
Marco

tamasp
08-19-2012, 06:45 AM
Hi Peter,

Thanks for the pictures, unfortunately due to the quality of the pictures was not possible to identify the issue.

Please also check the software version, the latest version is 000.132.005.003.

In order to check the software version:

• Press the Home button
• Select Setup and press OK
• Select Software Settings and press OK
• Select Software Info and see Version

If the software is not updated you can find here (http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=46PFL8007T/12&slg=en&scy=GB)the file and the instructions.

The latest release contains the following solutions:

QF1EU-0.132.5.3 (Date published: 2012-07-26)
• Improved [Channel list copy] functionality.
• TV reboots by itself during first-time installation.
• Improved TV stability.

QF1EU-0.132.5.1 (Date published: 2012-07-19)
• Coloured lines or splash screen during start-up.
• Spontaneous switch off.
• Channel search problems (missing channels).
• No start-up of the TV.
• Slow menu navigation.
• Slow zapper ring across multiple channels.
• Frozen/blocked pictures.
• TV keeps detecting same HDMI device.

If after the software update the issue persists, please send me a private message with your details, including your telephone number and you will be contacted by your local customer service.

Regards,
Marco

Oke thanks, i already called Philips in The Netherlands because the picture is horrible. On friday 24th august they will send someone to hopefully solve the problem. I personally believe i blaim ot on the samsung panel. A wrong decision they made for this tv.

Peter

tamasp
08-24-2012, 02:51 PM
Hi Marco,

Ecare was today coming to look at my tv bacause of the red shadows en bright screen in some scenes.
Unfortunaly he saw the bad red picture and bright screens, called technician from philips and their answer : nothing to do, all 8007 series have it and cannot solved with software.
They advised me to bring back the tv and buy samsung, lg or panasonic.
Strange , ill think about it.

Petert

Philips - Marco
08-24-2012, 03:01 PM
Hi Marco,

Ecare was today coming to look at my tv bacause of the red shadows en bright screen in some scenes.
Unfortunaly he saw the bad red picture and bright screens, called technician from philips and their answer : nothing to do, all 8007 series have it and cannot solved with software.
They advised me to bring back the tv and buy samsung, lg or panasonic.
Strange , ill think about it.

Petert

Hi Peter,

Could you please send me the reference number received from Philips customer service and your details through a private message?

One of your specialist in the Netherlands will call you to look into your case further.

Regards,
Marco