View Full Version : 2 problems with my SA3MUS16S/02

08-15-2012, 04:13 PM

I have the following problems with my SA3MUS16S/02;

1) flac files are not recognised;

2) the "Tools" window in Songbird doesn't look like the one shown in the explanations: I can only see the command "Format Internal Storage".

Who can help?



08-16-2012, 05:49 AM
for issue 1) you can analyze your media and compared that to this FAQ:

to see if your media are with codec not supported.

for issue 2) it should be fine as this is model specific, may not be the same like that in the web since some web content are shared with other models

08-16-2012, 07:05 AM
Hi kwinie, thank you for your reply.

About 1): flac files are supported, are there various types of flac files?

About 2): In the page named "Tools" there should be i.e. the command to update the firmware of my GoGear Muse : since that command is not there, where can I update it?



08-16-2012, 07:28 AM
about 1, yes FLAC is supported. you have to look into the specification of the codec supported in FLAC. refer to the point 3 in the 2nd column in the FAQ on FLAC codec. you may analyze your media first with mediainfo and then compare with the codec shown in FAQ.

about 2, inside the tools menu from the top, there isnt upgrade option. to upgrade your player. connect your player to pc with songbird opened. click on the name of your player in the left frame. in the main frame. there are a few tabs. click on the tools one and then you shud be seeing the upgrade firmware option.

if this is not seen, pls provide more info like the exact model number, version of songbird etc.

08-18-2012, 03:01 PM
Hello kwinnie ad thanks for your reply.

About 1):
I analysed the file and it seems to fit the specifications listed in the page. These are the data of my file:

CompleteName : C:\Users\Edo\Music\Jeff Mills - Purpose Maker Compilation (1998)\01-the dancer.flac
Format : FLAC
Format/Info : Free Lossless Audio Codec
FileSize/String : 29.1 MiB
Duration/String : 4mn 59s
OverallBitRate_Mode/String : Variable
OverallBitRate/String : 814 Kbps
Album : Purpose Maker Compilation
Track : the dancer
Track/Position : 01
Track/Position_Total : 14
Performer : Jeff Mills
Genre : Techno
Description : Track 1
Comment : Track 1
MCDI : Yes

Format : FLAC
Format/Info : Free Lossless Audio Codec
Duration/String : 4mn 59s
BitRate_Mode/String : Variable
BitRate/String : 814 Kbps
Channel(s)/String : 2 channels
SamplingRate/String : 44.1 KHz
BitDepth/String : 16 bits
StreamSize/String : 29.1 MiB (100%)
Encoded_Library/String : libFLAC 1.2.1 (UTC 2007-09-17)

About 2):
I made exactly as you said but the page called "Tools" has only the "Format" command and nothing else. I don't know if I can upload an image which tells more than what words can tell.
My GoGear Muse is a SA3MUS16S/02.
I am using Songbird version 2.0.0, Build 2311 (20120608002735) on a Acer Laptop with Windows 7.

Philips - Katerina
08-27-2015, 01:00 PM
Hello participants of the thread and forum members in general!

Hopefully your issue was dealt with and you are no longer facing it. Since the thread has been silent for some time now, I will proceed by closing it. If you still have the same question about the same issue or any similar issues arise feel free to start a new thread or contact one of us moderators to open this thread again.

Kind regards
Philips Katerina