View Full Version : Philips BDP3200/05 Unknown disc when trying to play Blu-ray disc?

08-22-2012, 11:49 AM
I bought Philips BDP3200/05 from amazon.co.uk: http://www.amazon.co.uk/Philips-BDP3200-05-Blu-Ray-Player/dp/B004ING3KQ/ref=cm_cr_pr_product_top

Basically pretty nice player but there have came a big problem.

This player arrived about week ago to me, and it worked almost fine. Right from beginning it seemed like playing blu-rays was bit random, that sometimes it worked fine, and sometimes it reacted like there had been scratches on discs, but i thought it was either lousy quality or blu rays being very picky. But now i guess there might have been some other problem on it.

For now, week later, it refuses to play any Blu-ray discs anymore. When i put them inside, it tries to load them, and after a while it just keeps telling "unknown disc".

DVDs however do play wihtout any problem. That the problem is with Blu-ray discs only.

My blu-ray colelction is very small. Only CSI Miami season 6, Lost season 6 and Disneys Snow White and seven dwarfs.

I have watched one episode from disc on of CSI 6, and i checked the snow white that it worked when the player first arrived, and from lost i had checked discs 1 and 2, and was in middle of third disc. However, now none of them work but keep giving me the "Unknown disc" when trying them.

I have trid to take power off, and resetting the factory settings. I also waited over night in case it had been heat problem or something, but that didnt work either.

Is there still something i can do or do i have to return this to Amazon? For i would rather get it fixed than start replacing process with amazon as I would be without a player until replacement arrives.

And is it possible that this is a software problem? For it seems like it reads the disc and just comes to conclusion that it isnt in supported format.

I have updated to the latest firmware, and have also watched blu-ray (lost 6th season) after that.

08-22-2012, 11:54 AM
For the unknown disc error message your player has to be checked........

08-22-2012, 02:16 PM
For the unknown disc error message your player has to be checked........

But can it be checked anywhere else but by amazon who is the seller? Or does Philips have some system that there is this local home electronics shop that also has philips stuff on their shelves, that can i just simply take it there to be checked?

08-28-2012, 09:07 AM
Contact your local call centre and they should be able to assist you

08-31-2012, 08:47 AM
Unfortunately according to Philips Finland website they had local repair service only for TVs.
However, it seems my problem got nicely solved by amazons replace policy, for appears they are first sending the replacement, and only after that i need to send the old one to them.

Therefore I wont be without a player at all (althugh i naturally wont be able to watch blu-rays still)

very good service there!