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smart
09-07-2012, 06:28 AM
Hi,

Please share your experiences with this new App version here in this topic. Channeling your input will make it easier for users to search and find relevant info.

Discuss here all your experiences when upgraded to the new App: new, old, positive, negative.....

smart
09-07-2012, 06:29 AM
I experience, that it needs much less space on the iPhone 4 compared to the previous version.

1407

smart
09-07-2012, 06:41 AM
Actually, I see, the version in the screenshot shows 2.2.2, but the Apple AppStore shows that 2.3.0 is the newest, I have installed. No update available for me.

Seems that on version is not correct or the 2.2.2 is internal and the 2.3.0 is external.

bta
09-07-2012, 06:59 PM
+ Also experienced that the used memory is ok now (50 MB instead of 2 GB)
- The color buttons in the NetTV section are still missing
- The "NetTV" should be changed to "SmartTV" together with the correct logo
- The Color-Scheme of the GUI is very inconsistent; the old parts are gray on black; new new parts are black on white.

Elisalein
09-09-2012, 07:17 PM
Well the app cant't find my tv anymore since I updated to 2.3.0.
Now what?! It was working just fine before...

Toengel
09-09-2012, 08:54 PM
Hi,

- kill the MyRemote process
- restart the iOS device completely

Toengel@Alex

Elisalein
09-10-2012, 10:51 AM
Hi,

- kill the MyRemote process
- restart the iOS device completely

Toengel@Alex

Thanks for the quick response! Had already tried that. But no. That is, if you mean by "kill" close the app, then restart completely and re-open. Or do you mean something else?? Still not working :(

Elisalein
09-10-2012, 12:22 PM
No nothing like that works. Have even deleted ad re-installed the entire app, but it just refuses to find the tv. As said it sed to work just fine before the update.

Any other suggestions?? Anyone?? :(

Toengel
09-10-2012, 12:40 PM
Hi,

unplug also your TV and make a cold reboot...

Toengel@Alex

Elisalein
09-10-2012, 01:39 PM
You mean reboot the tv to factory settings?? No, that I won't do. Too much work putting everything right again afterwards for something that probably won't work anyway. I did try the unplugging though, with no result.

Thans for picking your brain all the same.

Philips
09-10-2012, 02:58 PM
Actually, I see, the version in the screenshot shows 2.2.2, but the Apple AppStore shows that 2.3.0 is the newest, I have installed. No update available for me.

Seems that on version is not correct or the 2.2.2 is internal and the 2.3.0 is external.

Hi Stefan,

Nice to hear from you again. We've also notice this "typo". We will correct it. Tnx for your feedback.

Regards,
JuAn

Toengel
09-10-2012, 06:06 PM
You mean reboot the tv to factory settings??

Hi,

no - cold reboot = tv restart with unplugging the power cord... ;-)

Toengel@Alex

Elisalein
09-10-2012, 06:50 PM
:) thank goodness.

Just to be idiot-proof:
- switch tv off, then unplug for a minute or so
- plug in and switch on
- restart iPd completely then open myremote

Right? Tried exactly that but nope :-(
Any other tips?

And thanks for your quick replies by the way!!

Toengel
09-10-2012, 07:49 PM
Hi,

what TV do you have and which firmware is installed?

Toengel@Alex

Elisalein
09-10-2012, 08:39 PM
Toengel, I have a 46 PFL 9706 (vertical smudges in the screen and all) with up to date firmware. I checked yesterday. There was no new firmware available, but have no idea how to check exactly what version that is.

Carpediem
09-11-2012, 09:52 AM
the app on the iphone and ipad crash by me after 3 seconds, if i open the app it close bij itself after 3 seconds. the android app works perfect but the ios app does it better i think.

tv 40pfl5007/12

Philips
09-13-2012, 02:16 PM
Hi Elisalein,

Latest version for your TV is v000.014.099.000. This can be checked in the menu, or via "123654" on your remote control. In one of the CSM menu's it is mentioned (scroll via arrow up/down).
If you did not receive that software version via IP, you can download it from the Philips Support website and install it via a USB-stick on your TV.

Regards, JuAn

nihat
09-22-2012, 05:33 PM
I've always the same problem when reproducing my music with MyRemote app, it always stops in every song. It does not matter if the play is random or repeat or no matter what, it is always stopping after finishing a song and I always have to re-conect. Have you the same problem? Thank you, I hope there's a solution for that.

atrias
09-23-2012, 12:55 AM
hello

When will the "smart screen" feature become available?
I am wating for it to buy a PFL6007 TV!

Carpediem
09-27-2012, 06:27 PM
The app on my ipad works great since the update to IOS6!

atrias
10-10-2012, 08:48 PM
hello
When will the "smart screen" feature become available?
I am wating for it to buy a PFL6007 TV!
any update about this?

Racker
10-15-2012, 12:44 PM
Have "My Remote" installed on both my I-pad and my Android phone. Both functioned fine until at least two days ago. Use it to control the sound all the time, as the TV reacts much quicker to the app than to the original RC. This morning both appliances cannot find the TV. I've got a 32PFL4007H, updated with the latest firmware about two weeks ago. As said: the app worked fine since the update (on Android AND under IOS6), until last friday.. :( Nothing else changed! It can hardly be a network problem, as the TV is visible in my network and the online java-app (http://hondrac.home.xs4all.nl/remote/index.html) still works as it should.

Any suggestions??

Toengel
10-15-2012, 12:48 PM
Hi,

restart your devices (hard on/off):

- internet router
- iPad
- Android phone

and try again.

Toengel@Alex

Racker
10-15-2012, 01:29 PM
@Toengel: THX!! Resetting my router did the trick. :D What still puzzles me, is the cause though. All network-settings still are the same as before..

Well... as you too may have noticed once or twice before: strange are the ways of networking devices. :p

atrias
10-26-2012, 11:55 AM
hello
When will the "smart screen" feature become available?
I am wating for it to buy a PFL6007 TV!

I guess we are getting really close to this!
The required TV firmware has been published!
Now the App has to be updated!

Toengel
11-02-2012, 07:50 AM
Hi,

Version 3.1.0 is now available for all iOS devices: http://www.supportforum.philips.com/en/showthread.php?8774-Your-experiences-with-MyRemote-HD-for-iPad-(Version-3-1-0)

Toengel@Alex

Pieterr
11-10-2012, 11:37 AM
Can anyone tell me how/where I can find the four digit "mobile link code" on my 47PFL6007 TV (latest firmware 150.48.13)?
I've searched the EPG screen, pushed yellow buttons, but all to no avail.

Anyone?

Pieterr
11-10-2012, 11:59 AM
Is there a topic dedicated to asking for additional features?

I have (at least) one. :-)

In the Control section, at the bottom there are the PVR buttons. They work as expected when using the PVR function of the TV. However, the leftmost button ("Goto Start") and rightmost button ("Goto End") don't work. I don't care for the Goto End, but a "Goto Start" feature would be greatly appreciated. The same holds for the PVR app in the TV itself. I guess adding this functionality would not be that difficult to implement.

Toengel
11-10-2012, 12:50 PM
Can anyone tell me how/where I can find the four digit "mobile link code" on my 47PFL6007 TV (latest firmware 150.48.13)?
I've searched the EPG screen, pushed yellow buttons, but all to no avail.

Anyone?

Hi,

you can only find the code in the IP-EPG (EPG from Network) by pressing the yellow key. Just switch to this EPG, press yellow key, get code, connect your device, switch back to DVB-EPG.

Toengel@Alex

Pieterr
11-11-2012, 08:01 AM
you can only find the code in the IP-EPG (EPG from Network) by pressing the yellow key. Just switch to this EPG, press yellow key, get code, connect your device, switch back to DVB-EPG.
I guess you're not the proud owner of a 2012 Philips TV yourself, Alex. If so, then you can help me by telling how to "just switch to the IP EPG". I have only one EPG that is accessible via the "Guide" button on the Remote. It has a different GUI than the screenshots you posted on your blog (nice site, by the way) for retrieving the code. Pushing the yellow button brings you in the Recording screen. I am still puzzled.

Toengel
11-11-2012, 09:48 AM
Hi,

somewhere in the TV setup (general setup?) you can switch the EPG to "network" (IP-EPG) or "broadcaster" (DVB). Should also be stated in the manual where you can find this exactly...

Toengel@Alex

Pieterr
11-11-2012, 11:46 AM
Hi Alex, I did some digging around in the TV settings, and indeed, you're right. I found under "Algemene Instellingen" --> "TV gids" --> two options "Via Internet" and "Via zender". Currently "broadcaster" (zender) is selected. I get a warning that I will lose my recordings when I change this setting, so I will postpone this until I have watched the docus that I recorded earlier. Thanks.

nihat
11-11-2012, 08:52 PM
Hi,
I've just upgraded to the latest version (3.1.0) of MyRemote app for iphone. It used to work with my Philips Wireless music system (MCI500H) it does not find my music reproducer anymore. Moreover, with the older versions there was no way to reproduce a complete album, it stopped after every single song. I hope you will solve it soon! Thanks

kookaburra
11-21-2012, 09:32 AM
Updated to version (3.3.0). Follow the same problem with the last 2 versions. Gone is the adjust button, and instead has doubled the Options button. Adjust button is essential for TV, 58PFL9956 micaso one, since it is where selencionan settings as 3D video modes, audio ...

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Kalle73
11-29-2012, 01:36 PM
Finally someone that misses the Adjust icon too :-)

Without the Adjust button, I am not able to switch picture format (Cinema, Personal, Game,....), sound format or simply turn on the 3D...

A simple fix would be to replace one of the to option icons (one located on the number pad, the other one within the 3x3 icon matrix) as mentioned also by kookaburra.

What really upsets me is the fact, that the Adjust icon was available in version 1.x

One of the few good things of the app vs. remote is that I can switch ambilight on/off. Without the ambilight icon, it wouldn't be possible to turn ambilight on/off because of the missing 'Adjust' icon :-)

BTW, I have a 9706er

kookaburra
11-29-2012, 04:56 PM
In the photographs of the APP in the Apple Store, if you see the Settings button, but the reality is that in the real application button does not exist.

google translator

Kalle73
11-30-2012, 09:22 AM
In the photographs of the APP in the Apple Store, if you see the Settings button, but the reality is that in the real application button does not exist.

google translator

Exactly, same thing with android! The pics in google play are showing the Adjust Icon, but since Version 2 it has disappeared (in favour of 2x Option Icon - BTW, the most useless icon/button IMHO)

Toengel
11-30-2012, 09:34 AM
Hi,

I contacted someone @Philips and he forwarded this to the responsible department... so let's cross fingers...

Toengel@Alex

Kalle73
11-30-2012, 09:53 AM
Thanks a lot Alex - I'm gonna keep quiet on this subject for a while :-)

kookaburra
12-04-2012, 08:49 AM
New update v3.8.0 and still no settings button

google translator

booyah
12-05-2012, 10:09 PM
I have problems with myremote HD using TV Guide. Nothing happens when I press switch channel in the TV Guide. The other functions in control are working as they should.

Another thing, I live in Sweden and are using ComHem as my tv provider. Some channels, example channel 5 in in the guide refer to channel 5 denmark and are displaying wrong information.

My TV is a 46PFL5527T

Racker
12-06-2012, 06:12 AM
Some channels, example channel 5 in in the guide refer to channel 5 denmark and are displaying wrong information.

That sometimes happens; I had a similar problem here. You can adjust the channel information, by highlighting a channel and pressing "Options" on your remote control (do NOT press OK). Then choose "Assign Channel" (that would probably be "Tilldela kanal" or something like that in Swedish). You'll then be able to choose the right channel info from a drop down-list. Success!

booyah
12-06-2012, 09:07 AM
That sometimes happens; I had a similar problem here. You can adjust the channel information, by highlighting a channel and pressing "Options" on your remote control (do NOT press OK). Then choose "Assign Channel" (that would probably be "Tilldela kanal" or something like that in Swedish). You'll then be able to choose the right channel info from a drop down-list. Success!

That worked excellent, thank you! Now all I need is for the switch channel button to work on the iPad and i'm all set!

musikreaktor
12-06-2012, 02:46 PM
I have problems with myremote HD using TV Guide. Nothing happens when I press switch channel in the TV Guide. The other functions in control are working as they should.

Another thing, I live in Sweden and are using ComHem as my tv provider. Some channels, example channel 5 in in the guide refer to channel 5 denmark and are displaying wrong information.

My TV is a 46PFL5527T

I have the same problem concerning channel switch. It worked before. Maybe a re-install will help. I'll try this out.

booyah
12-09-2012, 05:48 PM
Any luck? Didn't work for me.

musikreaktor
12-09-2012, 07:11 PM
Hi booyah,

today I've re-installed the app. Same bad behaviour than before. That means no function of the "switch channel" function in the TV guide. This is AGAIN very disappointing. I'll banish the app from my Ipad.

Not only this app works very bad. Even the TV software has many comfortable features, wich are missing (and which are standard in other TV sets).

But meanwhile the firmware works reasonably stable stable and is, well, "ok" for me. Since several disappointments I use the TV only as a monitor with a setop box and do not use smart tv, internet functions, recording functions (think about the pesky IP-EPG :mad:) etc..

Meanwhile I think spending time with a Philipps TV is just an annoying waste of time. I trustes in several tests of some magazins. I don't now what they are testing, or maybe they' get money for a good test result.

My first and last Philips TV

Greetings
musikreaktor

42PFL7606K02 with latest firmware, "the new Ipad" with latest MyRemote app, BDP 7600 Blu-ray player

Racker
12-10-2012, 12:59 PM
Hi booyah,

today I've re-installed the app. Same bad behaviour than before. That means no function of the "switch channel" function in the TV guide. This is AGAIN very disappointing. I'll banish the app from my Ipad.
(...)My first and last Philips TV(...)As far as I can see, there's just one measly button not working in a free app.. There's several ways to switch channel that DO work. So what's the big deal?? Puzzles me...
I can tell you from experience, that all TV's have their pro's and cons. I think I do have some authority here, as I've been installing CableTV in peoples houses for over 35 years. That's a helluva-lot of TV-sets that had to be re- installed, I can tell you. :cool:Philips happens to be one of my favorites, as all functions are excactly where you'd expect them. Philips clearly still designs their appliances for comfort of the end- user whereas with some other brands I cannot help getting the idea, the user- interface was either designed by a tech geek w/o any feeling for practical use or by some illiterate mental midget with no insight whatsoever (present midges, if any, excepted of course :p.

mgl
12-12-2012, 12:11 PM
Hi,

When I use the simply share function after I used the wifi smart screen function, it doesn't work. It's like the app stops functioning. I need to restart it everytime I switch functions within the app.
Does anyone have the same problem? Does anyone know a solution?

Racker
12-12-2012, 02:14 PM
Hi,

When I use the simply share function after I used the wifi smart screen function, it doesn't work. (...) Nope... haven't seen that here... The app does freeze on another occasion here though: when using simply share on the I-pad, as soon as I touch the volume slider. This works OK when I use the smartphone app (android). Which version of the app is giving you the headache??

mgl
12-13-2012, 01:51 PM
Which version of the app is giving you the headache??

It's the latest version. 3.8.0. Today the simply share wouldn't transfer anything to my TV. Philips is not doing good business with an unstable app like this.
One moment it works perfectly fine and the other moment it's totaly crap.
Other apps from Panasonic, Sonos and Samsung are perfectly stable...
So I can't blame it on the stablilty of the network. Is there anything I can do to improve the stability in the app. Something in the settings of the TV or the iPad?

Racker
12-13-2012, 03:21 PM
It's the latest version. 3.8.0. (...)
So I can't blame it on the stablilty of the network. Is there anything I can do to improve the stability in the app. Something in the settings of the TV or the iPad? Not that I'm aware of... I would say it's a problem in the I-pad version of the app, as that's the one that freezes here too, albeit on another occasion as with you.

I've been meddling with the Android version, to see how stable that was: when I keep tapping different MP3's fast after one another, the TV starts to hiccup after a while, tries to play parts of all those MP3's and finaly freezes totally. After resetting phone and app all's back to normal, so the freeze really is in the app. Of course, that's not normal use, normally on Android everything runs smoothly.

mgl
12-13-2012, 03:24 PM
(...) Of course, that's not normal use, normally on Android everything runs smoothly.

So when I'm going to use a android tablet everything runs smooth and stable?

Racker
12-13-2012, 04:10 PM
So when I'm going to use a android tablet everything runs smooth and stable?Judging from my experience with my Android phone, I'm inclined to say yes... But then of course: strange and unpredictable are the ways of digital equipment... I've been working with computers far too long to give any guarantee that programs that'll run smoothly on one system will do the same on a slightly different one..:rolleyes:

djmaster
12-14-2012, 07:05 AM
Too bad! i cant play from my ipad videos on philips tv (7606). it says unsported format. Why? Also some pictures cant show too. Simplyshare is really bad!

Alaindeman
12-21-2012, 08:08 AM
Dear specialists,

The MyRemote app works very well from my iPad, except for the keyboard. When I need to enter text on the TV, and push a letter-button on my iPad keyboard, the TV scrolls fast through all the letters, as if it was on a phone-keyboard. So when I type an 'a', the TV shows (fast) a-b-c-A-B-C-2, and stops with a '2'...

What should I do to fix this ?

Thanks in advance for your help and advise.

Alain.

Gary Micallef
12-23-2012, 09:28 AM
When I connect to the TV, ill have only smart share and control as an option! The other options don't show up on my iPhone. In the iPad it ill have it shows the TV guide additional to the options above! Any ideas why pls?

Toengel
12-23-2012, 09:31 AM
Hi,

IP-EPG is a iPad-only feature... it's not available on iPhone.

Toengel@Alex

kookaburra
12-26-2012, 04:48 PM
New update and still missing settings button. So difficult is for engineers to enable this button and delete button is duplicated options?. This shows the lack of interest taken by Philips solve problems they create. This problem has been reported since last 4 updates ago, and still do not give a solution. So hard to understand that the settings button is the main button on these TVs. I give up, it is useless to report the fault of this application. Not that this forum exists, is completely useless. All I get is that people do not trust this brand.

google translator

ety1910
12-28-2012, 07:32 AM
Hi
I have 42PFL4007H/12 TV , i installed on ipad2 myremote hd , and smart screen tab it's missing.
soft Q554E-0.92.0.0_bld37a

I use tv connect to the router with straight cable!

control and sharing work fine

(it same problems like user gary michallef but on ipad2)


Any suggestion?

Racker
12-28-2012, 09:44 AM
Hi
I have 42PFL4007H/12 TV , i installed on ipad2 myremote hd , and smart screen tab it's missing.
soft Q554E-0.92.0.0_bld37a

I use tv connect to the router with stright cable!
Any suggestion?

That's normal... The I-pad app doesn't have a smart screen tab. Instead you'll find "simply share" and "guide" besides the "Control" option (in the main menu). My remote2 differs for all platforms; on Android it has "Net TV" while the Javascript version (I've put an example on my website: ( http://hondrac.home.xs4all.nl/remote/index.html ) only has control and - as an extra- a direct volume slider as well as dropdown menus for channel and input.

Toengel
12-28-2012, 10:04 AM
Hi,

Wifi-SmartScreen is only supported on TV beginning of 6xx7 series...

Toengel@Alex

ety1910
12-31-2012, 03:32 PM
Thanks , and Happy new year

For Racker
Many thanks , i burn my heanhs with ipad until i see your post .
http://hondrac.home.xs4all.nl/remote/index.html work super

My wife is desperate, when i sitting in the kitchen, and i change channels or volume tv on laptop tv (tv is in another room:D)

HansMueller
01-01-2013, 12:20 PM
Hi,

I'm facing the same issue: When trying to play an album, it plays only one song. After that playback stops. I'm using a HTS 9221 as playback device.
Inside the myremote app / simply share the player restarts the song every 9 seconds while the song plays on my HTS.

I hope somebody can help us here. So far any of the apps (myremote / simply share / airstudio) behave the same - and are therefore completley useless.
HTS firmware and Apps are up to date.

Thanks

darklite
01-01-2013, 07:15 PM
Hello

I have a 32PFL4007H/12 TV. The software MyRemote can't find the TV and crash. WI-Fi is ok, work well in the smart TV. Soft version is Q554E-0.96.0

Here is the crash log of the MyRemote app running on iOS 6.0.1

mer. déc. 26 18:29:50 MyRemoteR2-Philips-Dist[3251] <Warning>: --
TVDiscover createplayer --
mer. déc. 26 18:29:50 MyRemoteR2-Philips-Dist[3251] <Error>: ***
Terminating app due to uncaught exception
'NSInvalidArgumentException', reason: '*** -[__NSArrayM
insertObject:atIndex:]: object cannot be nil'
*** First throw call stack:
(0x341112a3 0x34fcf97f 0x3405b8d9 0xbee7b 0x35d02a87 0x3a38be5d
0x3a38d54b 0x3a38cced 0x35d01563 0xbeac3 0xc2d23 0x35c71db9 0x35cea3db
0x3670111f 0x3670f259 0x3670f3b9 0x3673fa11 0x3673f8a4)

What can I do to fix that?

NSInvalidArgumentException means you've passed bad data into a method. Frequently this means you've passed nil as an argument that doesn't allow nil. The exception description should provide more information as to what method/argument is bad.

Regards,

martytv
01-04-2013, 09:13 AM
MyRemote does not work for me either.

I have a 6xx7 model with firmware 150.82 installed (updated this morning).
I have the latest MyRemote app on an iPhone 3GS with iOS 6.0.1.

My Philips TV is connect by WiFi and is detected by the MyRemote app, but I cannot:

- watch TV on my iPhone - it waits indefinitely
- SimplyShare doesn't work. A message box first shows up "gallery_disabled_title" "gallery_enable_message", I press the OK button, then SimplyShare is stuck in the "Loading..." phase. Sometimes the message box is not shown, the Music folder is quickly displayed then disappears as the app enters the Loading... phase, waiting indefinitely.

I have rebooted my iPhone and restarted the TV, to no avail.

Racker
01-04-2013, 11:11 AM
(...)
My Philips TV is connect by WiFi and is detected by the MyRemote app, but I cannot:

- watch TV on my iPhone - it waits indefinitely
.
You cannot watch TV on your phone.. With watch TV you just manage your TV, using your phone as a remote control. You say your TV is detected: so tick the TV icon on your phone and you'll get several pages of remote "controls" on your I phone screen



- SimplyShare doesn't work.(...) then disappears as the app enters the Loading... phase, waiting indefinitely.(...). Have you installed a media server on your 'puter? Philips has the free "Twonky" media-server available; you'll find it on the Philips registration website.
TIP: Some hardware- routers have a built- in media-server. If that's the case with your's (I'm successfully using AVM's Fritz!box), you could use that too as per the instructions that came with your specific router.

martytv
01-04-2013, 11:24 AM
You cannot watch TV on your phone..
We are supposed to be able to watch TV on an iPhone, I think you are mistaken Racker. See the following link:

http://www.philips.co.uk/c/my-remote/298826/cat/

"Be free to move from your living room to the bedroom without missing a second of your favorite TV program. With Wi-Fi smart screen*, you can swipe the TV program you are watching to your iPhone® and iPad® and take it with you, anywhere in your home."


Have you installed a media server on your 'puter?
I have a perfectly working DLNA media server installed in my place, fully functional, and that the TV can use.
But I miss your point. I don't see how that can explain the app is stuck in the "loading" phase.

martytv
01-04-2013, 02:59 PM
You cannot watch TV on your phone

You can, according to how MyRemote is advertised. Look at the following page

http://www.philips.co.uk/myremote

"Be free to move from your living room to the bedroom without missing a second of your favorite TV program. With Wi-Fi smart screen*, you can swipe the TV program you are watching to your iPhone® and iPad® and take it with you, anywhere in your home."

Htep
01-05-2013, 10:59 AM
Hello Martytv,

I'm french too, so feel free to contact me via MP (I've exactly the same configuration as you have).

It takes me long time to use MyRemote and DLNA feature on my philips but today, everything works fine. I'm on mac and using tvmobili to stream files to the TV.

So first, for the MyRemot app, I had the same issue (gallery_ message). Please be sure that MyRemote app has access to your photos and video (réglages>confidentialité>photos). Reboot your iPhone and try again.
If it does'nt work as well, I success by uninstall and re install the apps. It asks me to autorise the geoloc (I don't know why). Now it works for me (pictures, videos, etc).

Regarding the Smart Wi-Fi feature, be sure to be on a numeric TV chanel (TNT) (It does not work with Freebox or livebox chanel). I've never tried that feature but the message is prompted when you launch the Smart Wi-Fi logo.

Hope this help,


MyRemote does not work for me either.

I have a 6xx7 model with firmware 150.82 installed (updated this morning).
I have the latest MyRemote app on an iPhone 3GS with iOS 6.0.1.

My Philips TV is connect by WiFi and is detected by the MyRemote app, but I cannot:

- watch TV on my iPhone - it waits indefinitely
- SimplyShare doesn't work. A message box first shows up "gallery_disabled_title" "gallery_enable_message", I press the OK button, then SimplyShare is stuck in the "Loading..." phase. Sometimes the message box is not shown, the Music folder is quickly displayed then disappears as the app enters the Loading... phase, waiting indefinitely.

I have rebooted my iPhone and restarted the TV, to no avail.

Htep
01-05-2013, 11:09 AM
Hello All,

On my side, I have issues with my video orientation. Some video took with my iPhone are 180° turned (upside down). It's weird because on the preview app, all is fine. I've done a test with 2 videos in upside down my iPhone and the upside down video is on I took on the right orientation on my iPhone (Volume button to top).

martytv
01-05-2013, 11:55 AM
Hello Martytv,

I'm french too, so feel free to contact me via MP (I've exactly the same configuration as you have).

It takes me long time to use MyRemote and DLNA feature on my philips but today, everything works fine. I'm on mac and using tvmobili to stream files to the TV.

So first, for the MyRemot app, I had the same issue (gallery_ message). Please be sure that MyRemote app has access to your photos and video (réglages>confidentialité>photos). Reboot your iPhone and try again.
If it does'nt work as well, I success by uninstall and re install the apps. It asks me to autorise the geoloc (I don't know why). Now it works for me (pictures, videos, etc).

Regarding the Smart Wi-Fi feature, be sure to be on a numeric TV chanel (TNT) (It does not work with Freebox or livebox chanel). I've never tried that feature but the message is prompted when you launch the Smart Wi-Fi logo.

Hope this help,
I checked the réglages>confidentialité>photos setting and Photo sharing is enabled.
I successively uninstalled the app, rebooted the iPhone, reinstalled the app, restarted the TV, and restarted the app. It still doesn't work.
I can control the TV, which means WiFi works fine.
When I press the watch TV button the app freezes.
SimplyShare has the same symptoms: "Chargement..." (loading in French) stays on screen forever.

One thing I would like to mention is that my iPhone is not jailbroken and I updated it to iOS 6.0.1 recently (with the return of GMaps).

My setup is "clean".

Htep
01-06-2013, 10:32 AM
SimplyShare uses the DLNA server of the TV. I have the issue too (Sometimes only, that's why it's very very weird).

I launch MyRemote, on the first page I have on the top Philips TV and when I click on it the IP adress is good. I click on control, everything is fine.

I click on SimplyShare (humm "simply") and at the botton of the screen I have the "finding remote TV" (recherche d'appareils de lecture). Unable to connect to the DLNA server (1900 UDP port is open).

Please philips, help us to diagnose this problem (and please change the topic tittle with the actual version of the apps 3.12)

dengieken
01-16-2013, 08:15 PM
I guess you're not the proud owner of a 2012 Philips TV yourself, Alex. If so, then you can help me by telling how to "just switch to the IP EPG". I have only one EPG that is accessible via the "Guide" button on the Remote. It has a different GUI than the screenshots you posted on your blog (nice site, by the way) for retrieving the code. Pushing the yellow button brings you in the Recording screen. I am still puzzled.

I am in the same situation! I have a new 7007 & I am unable to get the Mobile Link Code. I have set to get the guide from the Internet but when I select guide & press yellow it just takes me to the recording screen, exactly as above!

How do you get the mobile link code for IPad from a new 46pfl700t in the UK????

Racker
01-17-2013, 07:38 AM
I am in the same situation! I have a new 7007 & I am unable to get the Mobile Link Code. I have set to get the guide from the Internet but when I select guide & press yellow it just takes me to the recording screen, exactly as above!

......

This has been answered by Toengel:


Hi,

somewhere in the TV setup (general setup?) you can switch the EPG to "network" (IP-EPG) or "broadcaster" (DVB). Should also be stated in the manual where you can find this exactly...

Toengel@Alex

As for your next question:

How do you get the mobile link code for IPad from a new 46pfl700t in the UK????

I'm not sure what you're asking here...:confused: Did you mean to say you're looking for the I-pad app?? That's available from the "normal" appstore: search for "Philips" and download/install "my Remote"from there. Success! :)

dengieken
01-17-2013, 08:31 AM
This has been answered by Toengel:



As for your next question:


I'm not sure what you're asking here...:confused: Did you mean to say you're looking for the I-pad app?? That's available from the "normal" appstore: search for "Philips" and download/install "my Remote"from there. Success! :)

You have completely missed the point! Of course I have the IPad app! The problem appears to be specific to the UK.
Here we are unable to get the same IP based EPG as elsewhere. We therefore cannot get the 4 digit code to link the TV & IPad.
This is necessary to enable the EPG to be displayed on the IPad. A part fix is possible if I reinstall the TV telling it I am in Germany. It then becomes possible to get the code. Unfortunately it also totally confuses the channel list!
Philips themselves need to resolve this quickly. I am less than impressed that such a premium product is being sold without adequate UK support.

Racker
01-17-2013, 08:53 AM
You have completely missed the point! Of course I have the IPad app! The problem appears to be specific to the UK. Here we are unable to get the same IP based EPG as elsewhere. We therefore cannot get the 4 digit code to link the TV & IPad.....
Ahh.. IC! Should have guessed, the British system would be different.. :p (sorry, couldn't resist that one :cool:) If I can trust my last remaining brain-cell, I seem to remember that somewhere in the stone age of TV there has been a similar issue with Ceefax not being 100% compatible with the continental Teletext..


Philips themselves need to resolve this quickly.....
I agree.. Guess they'll surely come up with a solution as they can hardly ignore their UK customers..

Htep
01-17-2013, 11:00 AM
A new version of the app has been released today (V3.13).
No Iphone 5 screen resolution at all... Damned...

Toengel
01-17-2013, 12:48 PM
Hi,

the EPG on the iPad always corresponds to the order of the channels of the IP-EPG of your TV. So if you switch your TV to IP-EPG you can see the order. The order of the IP-EPG corresponds to the overall channel list.

Toengel@Alex

martytv
01-18-2013, 12:47 PM
MyRemote seems to work for me now:

1) the HD picture takes a loooooong time to come to the iPhone (15 to 20 seconds) and then the display is hectic (unwatchable), but it kind of "works"

2) can see my pictures with SimplyShare

3) can watch my videos with SimplyShare but then again the display is hectic and freezes. Then the TV seems to try to download the whole video off the iPhone and it works.

This seems quite a bit bogus overall.

Pepa
01-22-2013, 04:33 PM
Can anyone tell me if I can also use this app to control the music on my MCi500?
So select, play, pause, volume, etc...

If not which app can best be used?

I already have tried Twonky and PlugPlayer but both are very instable

Thanks

Vince
01-31-2013, 11:06 AM
SurroundMe doesnt work, i dnt get any testsounds and yes all my cables are connected...
, also the control app for my home cinema system doesnt work, internetradio doesn't work either on the app.

Vince
02-01-2013, 10:55 AM
Also the control app for the tv misses the adjust button, there are 2 option buttons...

Htep
03-23-2013, 08:04 PM
Hello,

Why my picture are sorted in a randomly way... I was ridiculous in my last home show!!!
Even in date folder, the picture are not sorted!!!

Simply??? Hum not sure!!!

atrias
03-30-2013, 08:13 PM
I am having problems with smart screen lately.
The tv is 6007. iOS version is 6.1.2.
It used to work before some time but now it doesn't and I can't find the reason.
I have the TV switched to a digital channel but when I choose the smart screen tab I get a "please wait" for some seconds and then I get a "try again" button with message "switch to a digital channel" and "switch off pause tv".
The channel is digital (the name of the channel is shown correctly while on the "please wait") but how can I turn off pause tv?
I have a USB disk connected to the tv if this is a clue.

sazantaev_erzhas@mail.ru
05-02-2013, 05:22 AM
а где скачать? потскажите

vkmatrix
05-07-2013, 04:03 PM
Bought Philips 47PFL6007 (v150.087) last week for the following features which Philips 'claim' to work:
- Wifi Smart Screen
- Simply Share
- USB Recording

NONE OF IT WORKS AT ALL!! On top of that, the menu is so slow and the sound quality is hollow and soft. Very disappointed with this product and Phlips support is the worst I ever come across. They only reply once to your email and their 'answers' doesnt solve your problem at all.

Will never ever buy any Philips products from this bad experience and will not recommand friends to get too.

Toengel
05-07-2013, 05:32 PM
Hi,

just "not working" is not enough to help you. Please be more specific: what you tried and what didn't work.

Toengel@Alex

xusso
05-28-2013, 03:02 PM
Hi, I also have a twmonth old Philips 47PFL6007 with the latest firmware and nothing seems to work also.
Obviously I have my iPhone, iPad and android phone (Xperia Play) on the same WiFi network as the TV, everything is configured but nothing seems to detect the TV!

Here's my post that's been unaswered for more than a month

http://www.supportforum.philips.com/en/showthread.php?11968-42PFL6007H-12-iPhone-iPad-Android-no-connection-MyRemote

I was unable to get any support for this, and as vkmatrix explained, this was also one of the reasons that made me buy this TV...

atrias
06-15-2013, 01:11 PM
I am having problems with smart screen lately.
The tv is 6007. iOS version is 6.1.2.
It used to work before some time but now it doesn't and I can't find the reason.
I have the TV switched to a digital channel but when I choose the smart screen tab I get a "please wait" for some seconds and then I get a "try again" button with message "switch to a digital channel" and "switch off pause tv".
The channel is digital (the name of the channel is shown correctly while on the "please wait") but how can I turn off pause tv?
I have a USB disk connected to the tv if this is a clue.

the solution mentioned on this post


Hi,

you mean you have iOS 6.1.3 and are using the MyREmote app 4.2?

- deinstall the app
- restart iOS device (hard restart)
- install app again

Toengel@Alex

solved my problem!

I wish someone had mentioned it earlier! :D

It seems to be the solution to many problems so perhaps a sticky would help with title "first thing to try if myremote does not work correctly"

gaspo53
06-25-2013, 12:48 AM
The qwerty keyboard doesn't work!!! (from the iOS app)

Toengel
06-25-2013, 07:29 AM
Hi,

where does it not work? In a special app? Or in general?

Toengel@Alex

gaspo53
06-25-2013, 11:58 AM
In general, can't type

srbradley1@aol.com
06-28-2013, 12:46 PM
why does this keep crashing ??

Toengel
06-28-2013, 12:50 PM
Hi,

- uninstall current version
- reboot device
- install latest 4.2.1

Try again. Still crashing? Which TV?

Toengel@Alex

denbolle
06-29-2013, 07:10 PM
Hi,

As mentioned by Gaspo53 : the keyboard function doesn't work :

TS so far :
- deinstalled app. 4.2.1 from iphone 4S (ios 6.1.3), rebooted iphone, reinstalled app again.
- Turned tv off, removed powercable, and started tv (32PFL8404H) again.

Still no typing possible, ie. you can type but it's not showing on the TV.
- Checked with remote: TV accepts characters in the fields (eg. youtube)
- typical behaviour found in the app: when the tv isn't expecting keybooard input typing in the app is really slow. Takes over a second per character, where as when the TV is expecting input the typing on the iphone is behaving normal (although it's not showing on the TV)

regards,

Den.

Kalle73
11-11-2013, 10:43 AM
Also the control app for the tv misses the adjust button, there are 2 option buttons...

I'd like to refresh this topic, since I am missing the Adjust Button too. I actually find out that the latest version has only one Option button left, unfortunately the useless one..... I have a 2011 9706 TV

Igi
11-14-2013, 09:42 AM
I have 40PFL9704. It's impossible share photos and videos to TV.
I have Iphone 5, app ver. 4.26.4
TV 40PFL9704 sw. 26.78

Control works fine, typing, channel changing, everything works fine, except simplyshare.

Any help?

P.S. Sharing photos was possible in previous versions like ver. 2..., video sharing was impossible since beggining.

Philips
11-15-2013, 11:10 AM
I have 40PFL9704. It's impossible share photos and videos to TV.
I have Iphone 5, app ver. 4.26.4
TV 40PFL9704 sw. 26.78

Control works fine, typing, channel changing, everything works fine, except simplyshare.

Any help?

P.S. Sharing photos was possible in previous versions like ver. 2..., video sharing was impossible since beginning.

Dear Igi,

Simply share is NOT supported by the 2009 models (only supported from 2010 models onwards).
In the "control" menu however one should find "photo push" to 2009 TV's.

Kind regards,
JuAn

Igi
11-18-2013, 05:27 PM
Dear Igi,

Simply share is NOT supported by the 2009 models (only supported from 2010 models onwards).
In the "control" menu one should find "photo push" to 2009 TV's.

Kind regards,
JuAn

Dear JuAn,

I can't find "photo push" in MyRemore app in Control menu. How can I find it, can you post any photo of it ?

Toengel
11-18-2013, 05:31 PM
Hi,

on 2009 TVs you can't push anything from my knowledge - you can only PULL from the TV (Browse Network function).

Toengle@Alex

Igi
11-19-2013, 06:01 PM
It didn't help and looks like Philips is no more interested...

Toengel
11-19-2013, 06:23 PM
Hi,

what do you mean with "it didn't help"?

Toengel@Alex

Igi
11-20-2013, 08:44 AM
I mean it's umpossible upload pictures from Iphone to TV 9704. With Network on TV, TV starts to find any PC with media, but it can't find Iphone.

I am sure it was possible in spring, with older version, to share photos via App to TV. So I think it's not TV problem, but App problem. Of course 2009 TVs are out of interest of Chinese owners of Philips TV division.

Stanilo
11-20-2013, 06:21 PM
Hi,

I have the newest App for IOS (7), deleted the old App before installing the new one, and have two issues:
App crashes very often
Movie description updates in short periods and scrolls to top so it is impossible to read.
My TV is a 40PFL8605k/02
I try to use the TV Guide.

Holger

Philips
11-21-2013, 03:38 PM
I mean it's umpossible upload pictures from Iphone to TV 9704. With Network on TV, TV starts to find any PC with media, but it can't find Iphone.

I am sure it was possible in spring, with older version, to share photos via App to TV. So I think it's not TV problem, but App problem. Of course 2009 TVs are out of interest of Chinese owners of Philips TV division.

Hi Igi,

The way I read it is that you try to use the Phone as a MediaServer, but which MediaServer did you install on your iPhone? Without MediaServer on the phone the TV will NEVER find the phone. Please clarify.....

Regards,
JuAn

gerrit02
03-25-2014, 04:29 PM
heb hetzelfde probleem. Foto´s alles goed. video beelden 90 of 180 gr. gedraaid. Opnamen gemaakt met de Iphone of Ipad. Volgens Philips zit deze fout in de App
Wie heeft een oplossing?

Philips - Rafal
03-26-2014, 08:38 AM
Dear gerrit02,

Since this is a global English forum, please post your message using English language.

Thank you for your cooperation.

Kind regards,
Philips Moderation Team

Gusoy
05-12-2014, 12:25 AM
Hi

Well, i just bought a smart 32PLF2908/F8, and sadly the Myremote App is not working properly.
The app cant detect the divice, and files cant be shared.

I hope a new upgrade of the app in order to solve the problem!

Philips
05-13-2014, 09:09 AM
Dear Gusoy,


In the US (/F8) we sell TV's based upon other (chip) platforms, therefor we cannot offer these apps. At this time, there is no similar app, however we are currently investigating for future development. Please contact local support for more info.




Best regards, JuAn
The Philips forum moderator.