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Niels
09-10-2012, 05:34 PM
Hello all,

For almost a year I am experiencing problems with 'automatic resets' or 'black screens at random moments' with my 32PFL7605C12.
I found out that there is a Customer Service Menu when you press 123654.
Here the TV model, SW version, MAC address etc can be found
On page CSM3, item 3.10 Event Counter is found.
What does this counter count?

In my case it says: S:0007 0007 H:0000 0000

What kind of events does it count? Software and Hardware errors?

Niels

Toengel
09-10-2012, 05:51 PM
Hi,

right - not only errors are counted, but also some other "events"...

Toengel@Alex (Toengel@Alex)

Niels
09-10-2012, 07:04 PM
I did a complete reinstall (new firmware, new channel installation) last thursday. As far as I remember the counters were all zero after that. Now after 4 days, there are 7 software events, which corresponds with my observation of 7 automatic resets in the last couple of days.
Can a Philips support engineer find out more details on these errors?

Niels