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View Full Version : 24PFL3507H/12 issue playing bigger mp4 files over DLNA



llandaff
09-11-2012, 08:42 AM
Hi there,
I tried to play several mp4 files using DLNA from my NAS. The smaller ones play fine (<100MB?), the "bigger" (500-800 MB) ones do not. The TV gives the error that the both video and audio codec are not supported. Which isn't true... When i play the same file using an usb-stick there is no problem. Other DLNA devices (like PS/3 and tablet) play the movie without problems from same NAS (Synology with latest firmware). Attached mediainfo export file with the mp4 settings.
The filesize (and network performance) itself don't seem to be the problem also because the TV can play an 24GB HD movie (M2TS) from the same DLNA server flawlesly.
I updated the firmware to the latest available online (T921E 2.12 / 2012/07/20).


What is wrong? It's real a dealbreaker.

Philips - Benedickte
09-11-2012, 01:33 PM
Hi there,
I tried to play several mp4 files using DLNA from my NAS. The smaller ones play fine (<100MB?), the "bigger" (500-800 MB) ones do not. The TV gives the error that the both video and audio codec are not supported. Which isn't true... When i play the same file using an usb-stick there is no problem. Other DLNA devices (like PS/3 and tablet) play the movie without problems from same NAS (Synology with latest firmware). Attached mediainfo export file with the mp4 settings.
The filesize (and network performance) itself don't seem to be the problem also because the TV can play an 24GB HD movie (M2TS) from the same DLNA server flawlesly.
I updated the firmware to the latest available online (T921E 2.12 / 2012/07/20).


What is wrong? It's real a dealbreaker.


Hi llandaff.

Welcome to the forums.

Could you please provide us with one of the files that doesn't play?

Thank you

Best regards,
Benedickte

llandaff
09-11-2012, 03:45 PM
I've sent you a private message containing url and pw

Philips - Benedickte
09-11-2012, 04:17 PM
I've sent you a private message containing url and pw

Hi llandaff.

Thank you so much. Will have a look at this.

Benedickte

Philips - Benedickte
09-13-2012, 04:22 PM
Hi llandaff.

Could you please confirm to me what media server you are using?

Thank you.
Benedickte

llandaff
09-13-2012, 06:57 PM
Using the dlna media server on a Synology nas model DS213+.

llandaff
09-17-2012, 12:01 PM
Hi Benedickte,
Any news? I tried to play the mp4's on my other (older) philips tv (using DLNA) and they played fine. Sounds like software on the 24PFL3507H/12 ...
Llandaff

Philips - Benedickte
09-17-2012, 12:21 PM
Hi Benedickte,
Any news? I tried to play the mp4's on my other (older) philips tv (using DLNA) and they played fine. Sounds like software on the 24PFL3507H/12 ...
Llandaff

Hi Llandaff.

We are still looking into this. I will let you know as soon as we know more.

Benedickte

tjunge
10-01-2012, 10:24 AM
Hi Llandaff.

We are still looking into this. I will let you know as soon as we know more.

Benedickte


If you need a second opinion, i have the same DS213+ and a 42PFL4307T.

My Philips SmartTV plays all filesizes from the Synology, I think the biggest one was around 16gigs.


It plays alle the video-formats i throw at it - mkv, avi, vobs, 3d-movies - everything.

Currently on firmware 0.79.4

/Torben

Philips - Benedickte
10-17-2012, 05:22 PM
If you need a second opinion, i have the same DS213+ and a 42PFL4307T.

My Philips SmartTV plays all filesizes from the Synology, I think the biggest one was around 16gigs.


It plays alle the video-formats i throw at it - mkv, avi, vobs, 3d-movies - everything.

Currently on firmware 0.79.4

/Torben


Hi Torben.

I can see you are running an old software on your set. Please update to latest software that came live yesterday from teh support page (93.0).

Best regards,
Benedickte

tjunge
10-17-2012, 05:38 PM
Hi Torben.

I can see you are running an old software on your set. Please update to latest software that came live yesterday from teh support page (93.0).

Best regards,
Benedickte

Thank you Benedickte - I have done it over the air without any issues.

I have only one major issue with my philips tv and its the lack of the dts support, besides this, its a great great television.

a minor issue would be the subtitle support over dlna.

PBE
10-22-2012, 06:19 AM
More less the same problem on my 19pfl3507. (buglist (http://www.supportforum.philips.com/en/showthread.php?7412-Your-experiences-with-FW-v2-xx-for3xx7-series-(2012-models)&p=43212&viewfull=1#post43212))

With Plex Media Server DLNA (0.9.6) the TV firmware 2.12 has lost the ability to fast-forward or rewind a video-file. Some file don't work that do work with Twonky Media server and visa-verse.

Philips - Benedickte
10-24-2012, 10:18 AM
Hi Benedickte,
Any news? I tried to play the mp4's on my other (older) philips tv (using DLNA) and they played fine. Sounds like software on the 24PFL3507H/12 ...
Llandaff


Hi Llandaff.

Please see the PM I've sent you.

Best resgards,
Benedickte

llandaff
12-07-2012, 10:51 AM
Hallo Benedickte, it has been quiet for weeks. Is there any progress? It still doesn't work.

gusto
12-17-2012, 11:57 AM
I tried to play several mp4 files using DLNA from my NAS. The smaller ones play fine (<100MB?), the "bigger" (500-800 MB) ones do not. The TV gives the error that the both video and audio codec are not supported. Which isn't true... When i play the same file using an usb-stick there is no problem.

I also have the same problem. And it's also dissapointing that my 24PFL3507H/12 doesn't keep aspect ratio on movie media on zoom. I have to recode movies to the exact 16:9 aspect ratio of the tv or the movie image is deformed.

Plz help.

I use Microsoft MediaPlayer12, Windows7 x64.
Media info of a file working on usb but not dlna on this tv. (Working thru dlna on my Samsung GS2, AllShare.)

Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42
File size : 1.07 GiB
Duration : 1h 34mn
Overall bit rate mode : Variable
Overall bit rate : 1 631 Kbps
Encoded date : UTC 2012-12-15 10:12:41
Tagged date : UTC 2012-12-15 10:12:48
Writing application : mp4creator 1.4.4

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Baseline@L1.3
Format settings, CABAC : No
Format settings, ReFrames : 2 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 1h 34mn
Bit rate mode : Variable
Bit rate : 1 503 Kbps
Width : 800 pixels
Height : 480 pixels
Display aspect ratio : 1.667
Original display aspect ratio : 1.677
Frame rate mode : Constant
Frame rate : 30.000 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.130
Stream size : 1 012 MiB (92%)
Language : English
Encoded date : UTC 2012-12-15 10:12:41
Tagged date : UTC 2012-12-15 10:12:47

Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 1h 34mn
Bit rate mode : Variable
Bit rate : 125 Kbps
Maximum bit rate : 216 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Compression mode : Lossy
Stream size : 84.4 MiB (8%)
Language : English
Encoded date : UTC 2012-12-15 10:12:47
Tagged date : UTC 2012-12-15 10:12:4

gusto
12-17-2012, 12:00 PM
I tried to play several mp4 files using DLNA from my NAS. The smaller ones play fine (<100MB?), the "bigger" (500-800 MB) ones do not. The TV gives the error that the both video and audio codec are not supported. Which isn't true... When i play the same file using an usb-stick there is no problem.

I also have the same problem. And it's also dissapointing that my 24PFL3507H/12 doesn't keep aspect ratio on movie media on zoom. I have to recode movies to the exact 16:9 aspect ratio of the tv or the movie image is deformed.

Plz help.

I use Microsoft MediaPlayer12, Windows7 x64.
Media info of a file working on usb but not dlna on this tv. (Working thru dlna on my Samsung GS2, AllShare.)

Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42
File size : 1.07 GiB
Duration : 1h 34mn
Overall bit rate mode : Variable
Overall bit rate : 1 631 Kbps
Encoded date : UTC 2012-12-15 10:12:41
Tagged date : UTC 2012-12-15 10:12:48
Writing application : mp4creator 1.4.4

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Baseline@L1.3
Format settings, CABAC : No
Format settings, ReFrames : 2 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 1h 34mn
Bit rate mode : Variable
Bit rate : 1 503 Kbps
Width : 800 pixels
Height : 480 pixels
Display aspect ratio : 1.667
Original display aspect ratio : 1.677
Frame rate mode : Constant
Frame rate : 30.000 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.130
Stream size : 1 012 MiB (92%)
Language : English
Encoded date : UTC 2012-12-15 10:12:41
Tagged date : UTC 2012-12-15 10:12:47

Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 1h 34mn
Bit rate mode : Variable
Bit rate : 125 Kbps
Maximum bit rate : 216 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Compression mode : Lossy
Stream size : 84.4 MiB (8%)
Language : English
Encoded date : UTC 2012-12-15 10:12:47
Tagged date : UTC 2012-12-15 10:12:4

Philips - Benedickte
12-17-2012, 03:51 PM
Hi All.

I have got got some answers from the developement regarding this. The set cannot support the mp4 file under DLNA as the index file is more than 1M due to the IC memory size is limited.

Best regards,
Benedickte