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Emil
09-11-2012, 09:05 PM
I have a 46 in. Philips LED tv (9704h). It has been working perfectly for a couple of years intill the picture suddenly went black. Not even the menu is visible (to be precise the screen "lights up" a litle in the area where the menu usually appears on screen). My theory is that some kind of powersurge has disabled the led-panel. Is there some way to reset the tv to fix this?
Any other helpful tips are welcomed.
Thanks!

Philips - Benedickte
09-12-2012, 02:12 PM
I have a 46 in. Philips LED tv (9704h). It has been working perfectly for a couple of years intill the picture suddenly went black. Not even the menu is visible (to be precise the screen "lights up" a litle in the area where the menu usually appears on screen). My theory is that some kind of powersurge has disabled the led-panel. Is there some way to reset the tv to fix this?
Any other helpful tips are welcomed.
Thanks!

Hi Emil.

Welcome to this forum.

I would advise you to contact your local customer service (http://www.support.philips.com/support/catalog_selector.jsp?COOKIE=off).

Best regards,
Benedickte