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Steindi
09-13-2012, 09:21 PM
I followed the instruction on how to update the software and have the autorun.upg file on my USB key. But nothing happens when I connect the USB to the TV. Please advice.

majorusa
09-13-2012, 10:00 PM
Autorun.upg should be in the root of a FAT 32 formatted USB flash. Check if the version of the firmware on your TV is lower than the version to which you want to upgrade. If this is the case the update should start automatically.

I hope it helps.

Steindi
09-14-2012, 12:21 AM
Thanks majorusa.
The autorun.upg is in the root of a FAT 32 formatted USB flash and the version is much lower than the version I want to install. The version on the TV is Q5521-0.75.60.1 and the version I want to install is Q5521-0.140.46.0. So this is not the problem.

Hope someone can help.

Toengel
09-14-2012, 07:28 AM
Hi,

in that case, contact forum member "Philips" via PM - I think you need a special update...

Toengel@Alex

Steindi
09-14-2012, 08:39 AM
Hi Toengel

What do you mean by "via PM" ?

Toengel
09-14-2012, 09:20 AM
Hi,

private message... search for the user and write him a private message

Toengel@Alex

Philips - Benedickte
09-14-2012, 04:33 PM
Thanks majorusa.
The autorun.upg is in the root of a FAT 32 formatted USB flash and the version is much lower than the version I want to install. The version on the TV is Q5521-0.75.60.1 and the version I want to install is Q5521-0.140.46.0. So this is not the problem.

Hope someone can help.

Hi Steindi.

The USB needs to be FAT or DOS-formatted.

Best regards,
Benedickte

Steindi
09-15-2012, 10:42 AM
Hi

I contcted Philips via Private Message. JuAn there adviced to try another USB stick. I did that and it worked. So I am happy now :-)
Thank you all for spending time trying to help me.

Adios,
Steindi