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Philips - Remko
10-12-2012, 08:51 AM
Dear all,

We would like to assure you that we are working on the Napster fix.

Below please find the new schedule for the release:

NP2500, NP2900, NP3500, NP3700, NP3900, MCi8080, MCi900, AWx000 - November 12
NP3300 December 12

We understand the frustration this causes to you. We will endeavor expediting the schedule. Sorry for the inconvenience caused.

Kind regards,
Philips Moderation Team

GatesOfDelirium
10-14-2012, 02:38 PM
Has anyone got napster working on a np3700 or np3900

I have read some conflicting statements

Saying that firmware will not be updated
Philips products removed from napster site ????
Same scripted response to updates since May

Does anyone know the real story ??


Kind regards
Gates

k1200rs
10-16-2012, 07:55 AM
I have a NP3900, latest firmware. Where can I find Napster, in the 'on-line services' I only find Spotify? Maybe Napster is not available in France?
Regards,
Francis

Toengel
10-16-2012, 07:58 AM
Hi,

did you read the first post? I don't think so! There is written, that there will come an update in NOVEMBER for Napster...

Toengel@Alex

k1200rs
10-16-2012, 08:29 AM
I read it too fast, did not notice for the NP3900.
Anyway, just trying Spotify on the NP3900 and it works just fine.
I don't know the difference between Napster and Spotify, never used any, but Spotify seems fine.
Thanks

bauschi007
11-22-2012, 05:29 PM
I can't believe it, since March is my NP2900 without function of Napster

The milestones that you are a bad joke, because you can not do it anyway during this time.

Best Regards

HermannS
12-01-2012, 05:51 PM
we have now December but there is still no update for NP2500!

You missed now 4 times your your one schedule, who is in charge for that?
Kick him (or her) out.

You are burning your customers!

jphenrick
12-01-2012, 08:36 PM
we have now December but there is still no update for NP2500!

You missed now 4 times your your one schedule, who is in charge for that?
Kick him (or her) out.

You are burning your customers!

I totally agree this is beyond a joke now - premium equipment with poor service - WHEN will we be told why this has taken so long

SONOS had an update within a week earlier this year

This now needs escalating to Philips management and refunds should be offered

JH

Toengel
12-02-2012, 07:53 AM
Hi,

see: http://www.supportforum.philips.com/en/showthread.php?6925-where-is-updated-firmware-including-napster&p=46499&viewfull=1#post46499

Toengel@Alex

jphenrick
12-02-2012, 09:21 AM
seems there is yet another delay on software

JH

Giocast
01-11-2013, 08:40 AM
Any News about the new firmware?

Thanks.

Timepilot
01-31-2013, 06:20 PM
I'll second that - it's the main reason I bought the Streamium - i've tried emailing customer services, PM the Philips members and no news

Any updates on this please?

Timepilot
02-28-2013, 10:08 AM
Another month goes past with no sign

Dear Philips - I have a suggestion release the firmware to the community and we'll fix it for you - the product range seems to be "end of life" now anyway.

Philips - Tereza
03-18-2013, 03:25 PM
Dear Users,

We are glad to inform you that the Napster service on the Streamium device – NP2500, NP2900 - has been resumed. Please upgrade your device to the latest firmware B16.22S or above to re-enable the service.

For the Streamium device – specifically NP3500, NP3700, NP3900, MCI8080 and MCI900 – the Napster service will be made available within the coming two weeks. The schedule for each device will be posted shortly.

As for the Streamium NP3300, we are still resolving a few issues and we’ll provide the update as soon as possible.

Kind Regards,

Philips Moderator Team