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steefmaik
10-19-2012, 04:21 PM
Hi All,

This is really strange. Just bought a new 46PFL8007 SmartTV. Great view, great TV with mediaplayer inside, still great... but...
A lot of times my TV wont play the audio regarding the video. For my home made videos I use Magix Video Deluxe HD 17. Transport my video in MP4 format. Last 2 videos includes audio, but my today made video is without Audio (TV says: does not support Audio format). This is real strange because I dont change my video cam, dont change my program (Magix) and use the same export type (MP4).

Does someone recognize this problem or know how to solve it?
Please help me...

Also occurrs when I dowload HD content. Some movies incl Audio others... complete silence...

Gr,
Steefmaik

steefmaik
10-19-2012, 08:47 PM
File with AUDIO via TV

Algemeen
CompleteName : C:\Users\MSND\Videos\Disney 2011.MP4
Format : MPEG-4
Format_Profile : Base Media / Version 2
CodecID : mp42
FileSize/String : 3,65 GiB
Duration/String : 1h 8mn
OverallBitRate_Mode/String : Variabel
OverallBitRate/String : 7 661 Kbps
Encoded_Date : UTC 2012-10-14 07:48:50
Tagged_Date : UTC 2012-10-14 07:48:50

Video
ID/String : 1
Format : AVC
Format/Info : Advanced Video Codec
Format_Profile : High@L4.0
Format_Settings_CABAC/String : Ja
Format_Settings_RefFrames/String : 4 frames
CodecID : avc1
CodecID/Info : Advanced Video Coding
Duration/String : 1h 8mn
BitRate_Mode/String : Variabel
BitRate/String : 7 498 Kbps
Width/String : 1 920 pixels
Height/String : 1 080 pixels
DisplayAspectRatio/String : 16:9
FrameRate_Mode/String : Constant
FrameRate/String : 25,000 fps
Standard : PAL
ColorSpace : YUV
ChromaSubsampling : 4:2:0
BitDepth/String : 8 bits
ScanType/String : Progressief
Bits-(Pixel*Frame) : 0.145
StreamSize/String : 3,57 GiB (98%)
Language/String : Engels
Encoded_Date : UTC 2012-10-14 07:48:50
Tagged_Date : UTC 2012-10-14 07:48:50
colour_primaries : BT.709
transfer_characteristics : BT.709
matrix_coefficients : BT.709

Audio
ID/String : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format_Profile : LC
CodecID : 40
Duration/String : 1h 8mn
BitRate_Mode/String : Variabel
BitRate/String : 160 Kbps
BitRate_Maximum/String : 576 Kbps
Channel(s)/String : 2 kanalen
ChannelPositions : Front: L R
SamplingRate/String : 48,0 KHz
StreamSize/String : 78,0 MiB (2%)
Language/String : Engels
Encoded_Date : UTC 2012-10-14 07:48:50
Tagged_Date : UTC 2012-10-14 07:48:50

steefmaik
10-19-2012, 08:48 PM
File without (so no audio) AUDIO via TV

Algemeen
Volledige naam : C:\Users\MSND\Videos\Nynke School Theater.MP4
Formaat : MPEG-4
Formaatprofiel : Base Media / Version 2
Codec-ID : mp42
Bestandsgrootte : 285 MiB
Duur : 5mn 11s
Totale bitratemodus : Variabel
Totale bitrate : 7 663 Kbps
Datum codering : UTC 2012-10-19 12:41:59
Tagdatum : UTC 2012-10-19 12:41:59

Video
ID : 1
Formaat : AVC
Formaat/Info : Advanced Video Codec
Formaatprofiel : High@L4.0
Formaatinstellingen, CABAC : Ja
Formaatinstellingen, ReFrames : 4 frames
Codec-ID : avc1
Codec-ID/Info : Advanced Video Coding
Duur : 5mn 11s
Source_Duration/String : 47h 48mn
Bitrate-modus : Variabel
Bitrate : 13,5 Kbps
Breedte : 1 920 pixels
Hoogte : 1 080 pixels
Beeldverhouding : 16:9
Frameratemodus : Variabel
Framerate : 0,045 fps
Originele framerate : 25,000 fps
Minimale framrate : 0,000 fps
Maximale framrate : 25,000 fps
Standaard : PAL
ColorSpace : YUV
ChromaSubsampling : 4:2:0
BitDepth/String : 8 bits
Scansoort : Progressief
Bits/(Pixel*Frame) : 0.145
Stroomgrootte : 278 MiB (98%)
Source_StreamSize/String : 279 MiB (98%)
Taal : Engels
Datum codering : UTC 2012-10-19 12:41:59
Tagdatum : UTC 2012-10-19 12:41:59
mdhd_Duration : 311208
colour_primaries : BT.709
transfer_characteristics : BT.709
matrix_coefficients : BT.709

Audio
ID : 2
Formaat : AAC
Formaat/Info : Advanced Audio Codec
Formaatprofiel : LC
Codec-ID : 40
Duur : 5mn 11s
Bitrate-modus : Variabel
Bitrate : 160 Kbps
Maximale bitrate : 514 Kbps
Kanaal(en) : 2 kanalen
Kanaalposities : Front: L R
Samplerate : 48,0 KHz
Stroomgrootte : 5,94 MiB (2%)
Taal : Engels
Datum codering : UTC 2012-10-19 12:41:59
Tagdatum : UTC 2012-10-19 12:41:59

steefmaik
10-19-2012, 08:50 PM
i dont see any difference?/??

Thanks in advance for your replies

Philips - Benedickte
10-25-2012, 11:46 AM
i dont see any difference?/??

Thanks in advance for your replies


Hi Steefmaik.


I would advise you to update to latest sowftare version (150.48.9).
If you are still experiencing the same, could you please provide me with one of the files not working and one of the files working with sound?

Best regards,
Benedickte.