View Full Version : PC not recognizing the USB device

10-28-2012, 07:32 PM
I just bought a brand new GoGear Vibe SA3VBE04. And right out of the box I tried to connect it to my computer to do the first charge and install the software and every time I attempt to connect it to my PC (windows 7) I get this message.

"One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it.

Recommendation: Try reconnecting the device, if Windows still does to recognize it, replace the device."

Now I've tried everything I can think of. I installed Songbird on its own (didn't work)

I've restarted my computer (didn't work)

I've reset the device (didn't work)

I've tried different USB ports on both computers (didn't work)

I've turned off all the anti virus and firewalls (didn't work)

I just took it out of the box and plugged it in....what am I doing wrong?

I called customer service, and they said that I need to let it charge for 12 hours before the device will connect and install the software. Is that true?! And if it is it would be a fantastic idea to included that in the quick start guide for clueless people like me!

10-29-2012, 02:38 AM
Never mind, I noticed that it wasn't charging and overheating. I was going to take it back to Walmart and get a different unit thinking it was a faulty device. But then I noticed it had the same USB jack as my Cellphone charger. I plugged it in using my Cell charger and it started charging normally.

I realized it was the USB cord that came with the unit that was faulty not the device. I went to a Walgreen's and purchased a new mini USB cord and it works just fine now.

Although I just spent 10$ extra I feel I should be reimbursed......

Philips - Katerina
08-27-2015, 12:57 PM
Hello participants of the thread and forum members in general!

Hopefully your issue was dealt with and you are no longer facing it. Since the thread has been silent for some time now, I will proceed by closing it. If you still have the same question about the same issue or any similar issues arise feel free to start a new thread or contact one of us moderators to open this thread again.

Kind regards
Philips Katerina