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Berlinois
10-30-2012, 12:57 PM
Hi,

I purchased a 47PFL6877H several weeks ago.

I had clouding issues but it was solved by philips by changing the screen.

But now, I have noticed that on the right side of the screen, I have a purple gradient color from the outside to the inside of the picture (on about 10 cm).

On a white screen it is obvious and particulary annoying.

I tried to take some pictures, sorry for the quality :

1512

1513

The after sales told me to upgrade the firmware, but I am not convinced that it will solve this problem and I'm not excited to upgrade to the latest firmware.

What should I do ? Is there problems with this screen ?

TIA for your answer.

Philips - Benedickte
10-30-2012, 01:28 PM
Hi,

I purchased a 47PFL6877H several weeks ago.

I had clouding issues but it was solved by philips by changing the screen.

But now, I have noticed that on the right side of the screen, I have a purple gradient color from the outside to the inside of the picture (on about 10 cm).

On a white screen it is obvious and particulary annoying.

I tried to take some pictures, sorry for the quality :

1512

1513

The after sales told me to upgrade the firmware, but I am not convinced that it will solve this problem and I'm not excited to upgrade to the latest firmware.

What should I do ? Is there problems with this screen ?

TIA for your answer.

Hi Berlinois.

What software version is installed on your TV at the moment?
I would advise you to update ot latest software update.


Best regards,
Benedickte

Berlinois
10-30-2012, 03:54 PM
Hi Berlinois.

What software version is installed on your TV at the moment?
I would advise you to update ot latest software update.


Best regards,
Benedickte
I upgrade from 133.4 to the latest.

The purple fringe is still here.

It's more noticeable with a slightly gray image (i.e a black and white movie) ou if watch the screen from the side.

Berlinois
10-31-2012, 07:35 AM
Hi Berlinois.

What software version is installed on your TV at the moment?
I would advise you to update ot latest software update.


Best regards,
Benedickte
I have the latest firmware (I upgraded yesterday) and the purple fringe is still noticeable, especialy with a black and white background.

And I have noticed that the geometry of the screen is not so good :

1516

This is an image in 1980x1020 made to detect if the screen is able to display it without something missing.

On my latest TV, this image was full and all the pattern was displayed.

Philips - Benedickte
11-01-2012, 08:55 AM
I have the latest firmware (I upgraded yesterday) and the purple fringe is still noticeable, especialy with a black and white background.

And I have noticed that the geometry of the screen is not so good :

1516

This is an image in 1980x1020 made to detect if the screen is able to display it without something missing.

On my latest TV, this image was full and all the pattern was displayed.


Hi Berlinois.

Could you please confirm to me what software version you updated to 2 days ago? ( latest is 150.48.13)

Best regards,
Benedickte

Berlinois
11-02-2012, 05:49 AM
Hi Berlinois.

Could you please confirm to me what software version you updated to 2 days ago? ( latest is 150.48.13)

Best regards,
Benedickte
Hello,

I have upgraded to the latest version available, no change. I have phoned to the philips france, the screen will go to a station to be checked.

Berlinois
11-08-2012, 06:46 AM
Problem solved. Philips France has agree to change the screen, now I have a pristin screen without cloudong or purple fringe.