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View Full Version : Your experiences with FW v 150.48.13 for 6, 7, 8 and 9xx7 series (2012 models)



Toengel
10-30-2012, 05:19 PM
Hi all,

Please share your experiences with this new SW version here in this topic. Channeling your input will make it easier for users to search and find relevant info.

Remarks
- Due to the global IT structure, there might be a delay in the uploading/synchronizing of new SW releases (and their release notes). Please, have a little patience if you cannot immediately see the new files on the support web pages and try 1 or 2 days later.

- IMPORTANT: After upgrading your TV, it is necessary to perform a "cold start": after the TV is running again (after the update), shut down the TV, wait 2 minutes (till all components are shut down), unplug the TV from the mains (pull power cord) for a few minutes before starting again.

Note: Each release contains all solutions identified in the earlier version.



Toengel@Alex

Edit:

Changelog:

QF1EU-0.150.48.13 (Date published: 2012-10-30)
· WiFi Smart screen Ziggo stream crash are solved.
· DLNA server lost are solved.
· No Videotext in combination with HbbTV are solved.
· Availability of Headweb app for the Nordics.

Edit 2:

Note:
Before using TXT, at least one channel zap needs to be executed.

Regards,
Benedickte

atrias
10-30-2012, 06:17 PM
is this official?
why no mention from the philips staff?

Toengel
10-30-2012, 06:23 PM
Hi,

sure it's official - just go to the support webpage. Then don't mentioned it yet, cause they are at home now ;-)

Toengel@Alex

atrias
10-30-2012, 07:18 PM
well that's nice then!
I am eagerly waiting for the release notes and user test results!

Zebbie
10-30-2012, 08:32 PM
Lets hope it fixes the critical bugs this TV has, but I do not have much faith that it does.

majorusa
10-30-2012, 09:43 PM
The HDNM artefact/judder bug is still there. Though Philips does not want to acknowledge it. If you do not believe, please read here.

http://www.supportforum.philips.com/en/showthread.php?7088-47pfl6877t&p=44107#post44107

mrb1972
10-30-2012, 10:44 PM
I think this has fixed the flicker issue produced by the previous version, I haven't noticed the problem since updating - will keep an eye on it

Toengel
10-31-2012, 07:58 PM
Hi,

Wifi-SmartScreen-App (MyRemote 3.1 for iPad) has been released: http://www.supportforum.philips.com/en/showthread.php?8774-Your-experiences-with-MyRemote-HD-for-iPad-(Version-3-1-0)

Toengel@Alex

mrb1972
10-31-2012, 10:10 PM
I think this has fixed the flicker issue produced by the previous version, I haven't noticed the problem since updating - will keep an eye on it

Update - flicker not fixed - had to downgrade again

Jeff_r
11-01-2012, 01:06 AM
We always peaks sound when changing channel. (HDMI Channels HD in France)

The perfect natural motion is still choppy when there is rapid movement horizontal. (46PFL8007K)

In the web browser, the pointer of the remote itself down when not moving the remote!
Why when you double-click on the OK button you leave the current web page? (bing maps)

Manuj
11-01-2012, 08:25 AM
The perfect natural motion is still choppy when there is rapid movement horizontal.




The HDNM artefact/judder bug is still there. Though Philips does not want to acknowledge it. If you do not believe, please read here.


Same, Same, Same (on 47pfl6007).
Yesterday I decided to finish watching a serie on my tablet. It was so bad on the TV.
Worst money spent those last 10 years. I was not expecting a digital photo viewer but a 1080p compliant TV panel.
I will also post videos that I recorded with fullhd camera.

Yes, I'm really frustrated :mad:

Manuj
11-01-2012, 11:01 AM
I thought I would post a link to my post about remaining motion problem (on other thread that is placed in the "share your review" section but should be in current software section).

You can see motion problem (video and stills in the 2 posts).
http://www.supportforum.philips.com/en/showthread.php?7088-47pfl6877t&p=44213&viewfull=1#post44213

majorusa
11-01-2012, 11:07 AM
Manuj, please change the name of your youtube video in "Philips TV 6007 series faulty picture" and a title of your choice. I am trying to push up in the search engine this issue in order to force Philips to solve it. Thank you.

Manuj
11-01-2012, 12:58 PM
Manuj, please change the name of your youtube video in "Philips TV 6007 series faulty picture" and a title of your choice. I am trying to push up in the search engine this issue in order to force Philips to solve it. Thank you.

Done.

majorusa
11-01-2012, 03:20 PM
Thank you.

Majoney
11-01-2012, 04:30 PM
When I switch to an HD channel, the TV makes a noise

aise
11-01-2012, 05:04 PM
i have PNM (Perfect Natural Motion) switched off but every time i turn my TV off and back on PNM is on again...??? it's not watchable when PNM on because fast scenes are totally blurry/choppy. it didn't turn the PNM on by itself with the 150.48.9 firmware. fix this.

hermetic
11-01-2012, 05:13 PM
I'll second the issues regarding natural motion (especially the handling of vertical lines) and the flicker introduced in the last two firmware releases. I have a 55PFL6007.

Anyone able to provide a link to FW v133.5??? EDIT: Link provided, thanks!

victorm
11-01-2012, 07:10 PM
Why did you remove functionality to change audio track in MKV container that was in FW v133.5? Although other containers allow to change audio track. Current SW is 150.48.13 but there is still no options to change audio track in MKV. When will this feature returned again?

40PFL8007T + ASUS router RT-N65U + external HDD + miniupnpd 1.0.0.20
TV can't play mkv with message "File not available", but other containers such as avi is played normally

40PFL8007T + Sony Arc S + android 4.0.1
TV cant show jpeg images via "play on device" feature with same message "File not available", but can play videos captured by phone camera

Why is this TV signed as DLNA certified? It doesn't work properly in most cases.

sejmon
11-01-2012, 08:25 PM
-bad picture, when there is rapid HORIZONTAL movement...NM on or off(via hdmi)
-Slow menu navigation
-Slow channel switching
-slow Speed of menu’s and ‘On Screen graphics’.We need a posibility to reduce graphic for on screen diplay.
-possibility to arrange icons in menu.Icon for "Setup" is last in menu but this icon we need most.

sejmon
11-01-2012, 09:41 PM
-hot to connect to lan with 1000Mbps connection?
I have cat 6e utp cable for connecting with tv and my pc has 1gbps lan card.
Taskmanager show only 100mbps

Manuj
11-02-2012, 07:45 AM
-hot to connect to lan with 1000Mbps connection?
I have cat 6e utp cable for connecting with tv and my pc has 1gbps lan card.
Taskmanager show only 100mbps

Sorry, but why would you need more than 40 mbps ?
I don't get it. Is it for smartv apps that you think is bandwidth demanding ?

NaC
11-02-2012, 09:02 AM
Philips,
I think that good example of the HD Natural Movement problem is posted in this trend:
http://www.supportforum.philips.com/en/showthread.php?7088-47pfl6877t&p=44213&viewfull=1#post44213
Please download the 6 min HD bee movie, and then you will see the major problem with this TV (PFL6007).
I downloaded the file in order to play it on TV. I copied the file to USB and connected it to the TV USB. During fast movement bee's legs flickering and bees are disappeared:
2:15-2:20: bee's leg flickering
2:40-2:46: bees are flickering and disappear
All those problems are showed under all values of HNM (min – max)
Now you have plenty of examples, please answer:
Is this problem is hardware related or software related?
Does Philips working to solve this (no. 1!) problem?
Please take responsibility on that issue and answer my questions. I hope you still care about your customers…
Thank you

kouik
11-02-2012, 09:09 AM
Added to the HDNM issue, the reset of the settings (ie, it switch from film to standard sometimes (random)), the off feature is still even better than before. I have to unplug the tv far more often than usually.

There is still a progress, the tv is off, and the led is off too. So, the issue was definitely affected by the latest two firmwares....

sejmon
11-02-2012, 09:31 AM
Sorry, but why would you need more than 40 mbps ?
I don't get it. Is it for smartv apps that you think is bandwidth demanding ?

for network streaming 1080p movies;) and blurays.With this connection is speed 100Mbps to small.

christsys
11-02-2012, 09:42 AM
When I switch to an HD channel, the TV makes a noise.
I've recorded a video in my silence living room. Watch it!

Is this a software bug or an hardware issue?


http://www.youtube.com/watch?v=nRsX2D0uIX0

christsys
11-02-2012, 09:49 AM
When I switch to an HD channel, the TV makes a noise

I've the same issue.

http://www.youtube.com/watch?v=nRsX2D0uIX0

Manuj
11-02-2012, 10:10 AM
for network streaming 1080p movies;) and blurays.With this connection is speed 100Mbps to small.

Well, maybe this is out of current topic and you should open another.
Blu-ray maximum video bitrate is anyway 40 Mbps (for 1080p, thus current models resolution discussed in this thread), this is a fact.

And anyway 100 Mbps would reprensent 45 GB per hour.

Again, please, open another thread.

Manuj
11-02-2012, 10:13 AM
Dear support,

Today exactly closes the 11-week period of the motion judder problem (from first report in this forum).

Will you care to anwer our concerns and communicate about it ?

sejmon
11-02-2012, 11:00 AM
Well, maybe this is out of current topic and you should open another.
Blu-ray maximum video bitrate is anyway 40 Mbps (for 1080p, thus current models resolution discussed in this thread), this is a fact.

And anyway 100 Mbps would reprensent 45 GB per hour.

Again, please, open another thread.
http://www.supportforum.philips.com/en/showthread.php?8801-Network-connect-show-only-100Mbps-on-1Gbps-lan-card&p=44308#post44308

osiris150
11-02-2012, 12:18 PM
When I switch to an HD channel, the TV makes a noise.
I've recorded a video in my silence living room. Watch it!

I have the same problem with french channel on a tv sat receiver

shouldi
11-02-2012, 03:39 PM
Philips,
I think that good example of the HD Natural Movement problem is posted in this trend:
http://www.supportforum.philips.com/en/showthread.php?7088-47pfl6877t&p=44213&viewfull=1#post44213
Please download the 6 min HD bee movie, and then you will see the major problem with this TV (PFL6007).
I downloaded the file in order to play it on TV. I copied the file to USB and connected it to the TV USB. During fast movement bee's legs flickering and bees are disappeared:
2:15-2:20: bee's leg flickering
2:40-2:46: bees are flickering and disappear
All those problems are showed under all values of HNM (min – max)
Now you have plenty of examples, please answer:
Is this problem is hardware related or software related?
Does Philips working to solve this (no. 1!) problem?
Please take responsibility on that issue and answer my questions. I hope you still care about your customers…
Thank you

Agreed. I'm a potentil buyer and holding off at the moment since I'm seeing a lack of support to existing regarding this issue.
Philips, when will your customers be getting REAL support on this?

thanks,
from a potential customer who is (still) holding off

Majoney
11-02-2012, 04:14 PM
I have the same problem with french channel on a tv sat receiver

From Spain philips46pfl8007,
On a sat receiver (Canal plus) when I switch to an HD channel with Dolby Digital sound makes a noise. No noise before this firmware.
Majorusa add this bug to your list please.

laurent 19
11-02-2012, 04:49 PM
is there someone who can provide me a link to FW 133.5 in french, thank you

Brakius
11-02-2012, 05:38 PM
From Spain philips46pfl8007,
On a sat receiver (Canal plus) when I switch to an HD channel with Dolby Digital sound makes a noise. No noise before this firmware.
Majorusa add this bug to your list please.

I had this with WD TV live version 1 and I had to downgrade to solve this problem. Philips called me back and told me that this was not a problem caused by firmware.... You are the second one who I know with this problem.

http://www.youtube.com/watch?v=UCExohpOhZY

james87
11-02-2012, 05:50 PM
hello good afternoon. after so many updates and changes to TV settings. I could not solve or alleviate the issue of blur and low clarity. I am so tired of many laps to resolve the issue and we are in the same and not to do with the tv. PHILIPS we can give a strong reply to the question? After it is simply nosotrosos those affected, which compose less than one notes explaining what is happening. all this user'm PFL 37 "6007H. greetings

majorusa
11-02-2012, 06:19 PM
Here is JuAn response in the other thread concerning the HDNM judder artifacts issue.

"Dear all,

Again I would like to point out that the HDNM (or Juddering) issue is under our full attention. At this point in time, unfortunately I can only repeat myself: we are looking into this and we will for sure get back to you a.s.a.p.

Let me explain the process a bit, not as an excuse but just so you understand where we are:
1. As with all issues, we first need to evaluate them (nr. of cases, severity, etc.).
2. Then, after evaluation, we pass on the information to the respective teams who technically look into the reported issues. This is what we did.
3. Our TV (software) teams from then on look into the issues and involve parties as needed. Also this process might take some time.
4. Finally, after a solution has been found, this must be tested thoroughly. You guess it, again takes time....

These kind of complex things are very time consuming, that is unfortunately a fact. So I apologies for this, but do hope for your understanding.


Kind regards,
JuAn"

The only issue that is worrying me is this assessment of the nr of cases, severity, etc. For me is severe and it affects ALL 6xx7 series. I checked all the TV's in store I could find in two cities. All had the issue in the concert demo movie. Also here there are sets in several countries all over Europe with different production dates.

So, how long would you need to determine that this is an issue affecting the whole 6xx7 series? Just food for thought.

AndTAR
11-02-2012, 09:18 PM
Good afternoon. Just wanted to point out that as of this software, installed on a 37PFL6007K/12, the random "Found new device" bug is still present. (Without any devices connected, of course.)

Not exactly a debilitating, deal-breaking bug, but it still seems weird. For the record, it appears to be the component video input, that most of these "ghost devices" appear on.

Regards.

jackisback
11-03-2012, 07:44 AM
After installing the new FW on my 46pfl8007 i was in awe of the increased speed. Unfortunately the images produced when watching television are blurry and very unsharp. I live in the Netherlands and my signal provider is Ziggo. The TV set is connected by means of a CI+ card. When using an external source, f.i. my bluray player, the picture quality is outstanding. The television set seems to be working just fine and therefor i strongly believe that the problem can be found in the new FW. Somewhere, somehow it does not do the trick with Ziggo. Is it possible to downgrade to an earlier FW and how do i do this? Thanks for any reply.
Jack

Syncmahv
11-03-2012, 10:33 PM
how to use the pointer mouse with remote? Turned it on under smartTV but it wont show.

Toengel
11-04-2012, 09:29 AM
Hi,

just also touch the OK button. However, the models 6877, 6777 and 6887 have currently a bug and it's not working. The pointer also only works unter SmartTV and OpenInternet-App

Toengel@Alex

aise
11-04-2012, 10:42 AM
anyone has the link for 150.48.9? i'm sick of turning PNM off every time i turn ON the TV.

aise
11-04-2012, 11:56 AM
i just watched the White.Collar.S01E01.720p.HDTV.x264.mkv on my 8007. PNM off it is ok, PNM minimum is exactly like the 6007 youtube video, PNM maximum the distorted area grows even bigger...

so 8007 is also affected.

Syncmahv
11-04-2012, 12:01 PM
I still cant get my hands on this thing with my 46pfl7007K/12.
i have had this problem with every firmware and just now i found out that when switching from Game or Computer mode to Off mode i will get my pixels back.
So when in Game or Computer mode i will lose some pixels from right side of the TV and when in Off mode i will get full screen showing, TV is in all cases in unscaled mode.(Doesnt matter what device is it PS3, WDTVLIVE HUB OR PC)
WTF is wrong?

Images are 4000x3000 !!!!!!!!!!!!

When in OFF mode
http://www.upload.ee/image/2780734/P1080785.JPG
When in Computer or Game mode
http://www.upload.ee/image/2780735/P1080786.JPG

I need those pixels when in game or computer mode, because in off mode i get to big input lag.

Still got this problem.

AndTAR
11-04-2012, 03:00 PM
Another bug I've found in this software:

Sometimes, when unplugging the television completely, (37PFL6007K/12), it will only turn on for ~1 sec, and then turn itself off. Then, the standby light does not light up, and the remote control does not work. The buttons on the television itself work, and restores the television to normal function; except now, all settings (picture, sound, ambilight etc.) have been reset.

Regards

mrb1972
11-04-2012, 11:14 PM
Hi,

just also touch the OK button. However, the models 6877, 6777 and 6887 have currently a bug and it's not working. The pointer also only works unter SmartTV and OpenInternet-App

Toengel@Alex

What about the 6007?

Toengel
11-05-2012, 07:36 AM
Hi,

it only works if your TV was delivered with the two-sided remote contro - that's not the case for 6007.

Toengel@Alex

pizzacats
11-05-2012, 09:05 AM
Hi,

here is something I noticed on 150.48.13 FW whereas it was not there on previous one. (I can't say that it was first seen on 150.48.13, but for sure it was not there in the past)
If you play a 3D mkv file through the USB drive, you cannot see it in 2D.
If you select 2D, you have two images side by side whereas in the past, you had only one full screen image and so you had the choice to watch in 2D or 3D. Now it's only 3D. :(

Can this be solved in next FW?

(46pfl8007k)

Manuj
11-06-2012, 02:39 PM
Please, people who care to test the HDNM issue, Trying again. Could anyone confimr this is functional ?

Here is a new set of files (https://hotfile.com/dl/178698932/26dc21b/5Vids.rar.html)(same 4 videos + 5th)
Some moving objects behind static lines and contrary.
I made them myself as you will understand :p.

Can you post if you think your "HD Natural Motion and unique processing formula" gets you "unprecedented motion sharpness" ?
Can you tell what TV model you have, it may be that pfl6007 are worse. Sic!

I may post on youtube the outcome I get on my TV. But later on as I invested much time already.

Is there anyone at Philips to communicate further on the HDNM issue ? Some facts and timeframe for a correction ?
This is a 13-week item by the way for new readers.

stefanox
11-06-2012, 04:44 PM
hi friends,

can somebody upload the FW v 150.48.9 for me.
thnx for the time

stefano

jgiraltr
11-06-2012, 05:25 PM
Still waiting for Dts sound support. If not, how can we watch 3d movies?
A solution is needed.
Thanks in advance.
Jordi

Manuj
11-06-2012, 07:04 PM
Still waiting for Dts sound support. If not, how can we watch 3d movies?
A solution is needed.
Thanks in advance.
Jordi

DTS audio is not related to 3D, well, as far as I know.
I have only a few 3D animated movies for kids and they play on embedded player.

But embedded Philips player is not as best as an external (such as a tablet or PC with XBMC). It is subject to stuttering when streaming via DLNA. But, apart from DTS, Philips player does the job.

hro
11-06-2012, 07:26 PM
Changelog:

QF1EU-0.150.48.13 (Date published: 2012-10-30)
· WiFi Smart screen Ziggo stream crash are solved.
· DLNA server lost are solved.
· No Videotext in combination with HbbTV are solved.
· Availability of Headweb app for the Nordics.


Hi - Ive tried the Headweb app yesterday on my 47PFL6877T/12. Preview of move = OK - When paid rent (39 NOK) Ive got the errormsg : Kommunikasjonsfeil med server (error in contact with server).

:mad:

Htep
11-06-2012, 10:32 PM
So disappointed... I just bought this tv, I've upgraded to the last firmware and the tv is worth than before... Never seen that before... Philips... Take care of your e-reputation...

I have the sound issue... With a French Internet box with tv in.

Watchdog85
11-07-2012, 08:30 AM
.... I've upgraded to the last firmware and the tv is worth than before...I have the sound issue... With a French Internet box with tv in.

Please don't let other readers guess: which model you have?, what is worse than before (be specific)?, what sound issue?, what internet box?, etc., etc. If you have issues, give all details, otherwise others (or Philips) are not able to help.

Rgrds, WD85

Htep
11-07-2012, 08:47 AM
Please don't let other readers guess: which model you have?, what is worse than before (be specific)?, what sound issue?, what internet box?, etc., etc. If you have issues, give all details, otherwise others (or Philips) are not able to help.

Rgrds, WD85

Sorry, it was just a lament post according to all the feedback, I opened a case with philips on the sound issue.

So I've a recent 47PFL6907 and I now have peaks sound (like a mini tazer). The Box is an Orange Livebox (HD)

Watchdog85
11-07-2012, 09:18 AM
Hi Htep,

Tnx for the info. Still some questions:
- Did you, after the upgrade, perform a cold start (unplug mains cord for a few minutes)?
- Is the Orange STB up to date (SW)?
- Does this happen all the time, or only during switching (HD) channels (as I saw some reports on that).
- Did you notice this before? If not, which SW was at that time in the TV?

Grt, WD85

Manuj
11-07-2012, 09:53 AM
Sorry, it was just a lament post according to all the feedback, I opened a case with philips on the sound issue.

So I've a recent 47PFL6907 and I now have peaks sound (like a mini tazer). The Box is an Orange Livebox (HD)

You shouldn't excuse to anyone. Your TV set was already in your profile (I had seen that), and the sound issue was already reported several times and put into video. It is good to have people telling they have same issue & disappointment.

What would be useful would be to have a way to dump all TV settings in a readable file.
This would always help everyone (Philips and forum users).

Manuj
11-07-2012, 10:35 AM
Cross post as the HDNM thread (http://www.supportforum.philips.com/en/showthread.php?7088-47pfl6877t/page18) is in another section

Former test videos were reported as not sharp enough (XVid codec, 1 pass).
Here is the link (https://hotfile.com/dl/178744029/9ab2a93/V9_x264.avi.html) for file called V9, using x264 encoder (http://en.wikipedia.org/wiki/X264)
Frame by frame output in Virtualdub looks razor sharp.

Benedickte wrote to me that developpers were always interested to get more movies to nail down problems. That helps getting progress.
Anyone willing to download (http://www.demo-world.eu/trailers/high-definition-trailers.php) and test some 1080p trailers ?
I'm sure we'll get a free panel for all the good beta testing we do !

DadGommit
11-07-2012, 12:37 PM
Untill last evening I didn't manually update my 46PFL8007 to 150.48.13 yet because of the negative comments about this combination. Now, the TV finally notified me that new SW was available so I decided to have a go with it anyway.

As mentioned earlier in this thread; it's clear that menu's/SmartTV section work smoother, faster and seem less buggy which is nice. However, I also noticed a fair drop back in image quality (artifacts mostly). I was happy with the image quality as it was in earlier SW version, and since this is the most important aspect on the TV I'm going to downgrade it tonight.

Philips,

It's clear that most people that have complaints about image quality own a 6000-series TV. However, if the SW thus is being optimized for those TV's, obviously, should that not affect models that run the same SW and worked fine before. I would think that instead, it would be better to make more model-specific software releases. E.g. for 46PFL8007 that would mean image handling parts from 133.5.0 and the menu's/SmartTV from 150.48.13.

Oh, another problem with 150.48.13 in my case was that the remote's qwerty-side didn’t work anymore. (I rebooted the TV (and took powerplug out) and re-paired the remote with no result. In a final ‘desperate attempt’ ;-) to get the qwerty keys going again I took out the batteries of the remote and put them back in. That solved the problem.)

I have good hopes that Philips will resolve all the SW troubles, since it is clear by now there is a problem, and from what we probably all have read, it can be solved for the best part by some service menu changes. A matter of time I’d say.

In the meanwhile can anyone send me a link to SW 133.5.0?!

Thanks!

Htep
11-07-2012, 01:26 PM
Hi Htep,

Tnx for the info. Still some questions:
- Did you, after the upgrade, perform a cold start (unplug mains cord for a few minutes)?
- Is the Orange STB up to date (SW)?
- Does this happen all the time, or only during switching (HD) channels (as I saw some reports on that).
- Did you notice this before? If not, which SW was at that time in the TV?

Grt, WD85


- Yes
- Yes
- Only on switching or when I mute the sound on my box
- No problem before the upgrade. No idea of the past SW installed... (I remember a date around August)

petr.balek
11-07-2012, 01:47 PM
Hi,
I have problem with teletext after upgrade on version 0.150.48.13.
Coding of text is wrong - only chance is to change in Teletext->Options menu->Language to "Group II".
Problem is, that this setting is not pernament. After exit from TXT and return back I have same problem again...

hansh
11-07-2012, 02:35 PM
To be honest I'm quite disapoointed having upgraded from 133.5 to 150.48.13.
I've read through 53 postings (may have missed some) yet didn't encounter any of the stuff mentioned.
Not denying the issue; just not noticed... yet.

Then again I noticed the following changes:

+ Programme info can now be read top to bottom without it jumping back to the top. (My main reason for updating)
- Programme logos have disappeared. The box is blank, not filled with a default logo. Some new logos are added though.
- In the TV guide the channels with the logo issue mentioned above show black boxes where the logos should be. Furthermore some logos are now shown "point mirrorred" i.e. they show upside down at top left of their bounding box.
- Subtitles on BBC1,2 and BBC1HD are overlayed. With 133.5 the digitally rendered text showed. Now with this version the teletext blocky text is overlayed, of course not quite on the same position, which obscures more of the picture. It is not directly possible to get rid of it. You need to activate teletext mode, then switch ot of again (message about subtitle page being set appears shortly). Then using the subtitle button switch of and on again to get the nice rounded characters back. Until you change the channel... then you're back to overlayed text.

Currently I'd like to be able to return to 133,5 and take the jumping info for granted. Anywhere that I can find it?

Gr. Hans H

ca 10:15 local time
Just repeated the upgrade. The issues with the logos are solved.
Must have pulled the mains plug in time now :-)
The subtitle issue stays though...

Gr. HH

Philips - Benedickte
11-07-2012, 03:44 PM
Hi - Ive tried the Headweb app yesterday on my 47PFL6877T/12. Preview of move = OK - When paid rent (39 NOK) Ive got the errormsg : Kommunikasjonsfeil med server (error in contact with server).

:mad:

Hi Hro.

Please see the PM I've sent you.

Best regards,
Benedickte

christsys
11-07-2012, 04:51 PM
When I switch to an HD channel, the TV makes a noise.
I've recorded a video in my silence living room. Watch it!

Is this a software bug or an hardware issue?


http://www.youtube.com/watch?v=nRsX2D0uIX0

The same issue with new 42PFL6907H/12 with FW v. 133.5 (thanks to vendor replacement)!
Is where the problem????

Manuj
11-07-2012, 10:41 PM
Ok, I made better input files with X264 (Much better from Xvid).

There was some stuttering that are now gone. I don't care if this was the Philips' player or Xvid encoding. Out of topic.
But artifacts are same

Here are the 2 files newly coded with x264 codec (https://hotfile.com/dl/178794895/758d068/V9_V12.rar.html) (one of the best blueray codec).

moving lines V12 camera output file, 55MB (https://hotfile.com/dl/178796567/13b4cfd/CAM_recorded_V12_x264.m2ts.html) from my Camera in case Philips interested.

Htep
11-08-2012, 11:29 AM
Hello all,

Here is my video with the crackling issue. I don't think it's the HD channel but maybe cause of Dolby Digital channel... No issue when I move on a Stéréo channel.

http://youtu.be/5AmxEgDLNGM

Philips - Benedickte
11-08-2012, 01:59 PM
Hi all.

I have sent a few of you a PM regarding what you are experiencing with noise when connected to an external tuner and changing channels. Please reply to this as soon as posible.

Best regards,
Benedickte

Htep
11-08-2012, 06:46 PM
No PM, I'm reactive, you can send me one...

laurent 19
11-08-2012, 10:41 PM
No PM, I'm reactive, you can send me one...

laurent 19
11-08-2012, 10:47 PM
j have a problem with my box of his numericable and my sony blue ray drive, HDMI connection, is when the next update? thank you to answer me, I have a series 6007

aise
11-09-2012, 08:27 AM
today at 6am i woke up when i heard HDD spin up wich is connected to my 8007. screen was off, red led was lit as it is when TV is turned off... i know samsung did this when automatic update was enabled but philips doesn't have this function in the menu. i don't have the camera installed but maybe Philips is spying on people;)

NaC
11-09-2012, 08:48 AM
Philips TVs has very very bad picture with HDNM. It is also so bad without it (off position).
Philips wake up!!!, I spent a lot of money (1537 USD !!!) for your 42pfl6007 TV in order to get the BEST picture TV I can get, and NOTHING!!!
I though Philips is great company with responsibility, products with high level, and I find it very very WRONG…
What happened to you Philips?? Which product are you manufacturing ??
If your product is not reaching to perfect performance, so why I spent a LOT of money for this TV?? I could buy another brand with less money and get much better picture quality!!
Philips, or should I say "TP Vision", are you trying to make money on the back of your customers? Producing so low quality product and selling it with high prices ??
Maybe this TV division is not Philips anymore, but just "TPV Technology" (with 70% of Philips stocks). This company has the rights to sell TVs under "Philips" name, and maybe it is their strategy, and we can't do anything about it.
"TPV Technology" is only mentioning in the user manual, the TV package and the TV itself has ONLY "Philips" on it, so you Philips has full responsibility on that issue!!! Don’t try to escape from this!!!
Prove we are wrong!! where is your responsibility??, I bought "Philips" product!!
WE WANT YOU RESPONSE!!!!

Brakius
11-09-2012, 03:04 PM
I downgrade to 133.5 and with the new firmware update I had sound issues, now everyday at start the tv come with the question if I want to update by internet. Can I put this out?

christsys
11-10-2012, 08:52 AM
Hello all,

Here is my video with the crackling issue. I don't think it's the HD channel but maybe cause of Dolby Digital channel... No issue when I move on a Stéréo channel.

http://youtu.be/5AmxEgDLNGM


Same here, crackling issue when switch from "Stereo Digitale - SD576P50" to "Dolby Digital - HD1080i50"

Mandragora
11-11-2012, 11:27 AM
Since the update, my ambilight backlights illuminate when my TV is in standby.
I'll try to take a photo if you need to see the problem...
I have also the problem of ghost drives after power on the TV.
This is very annoying...
Can we have a date for fixing it ?

I have another problem with network DLNA player but I think it's come from my ISP router...

LbL!
11-11-2012, 11:41 AM
Tv-Guide (from the Air) doesn't any longer care about the Favorites channels one has installed, instead it shows all available channels ...

Before this version, or perhaps even before previous version (I updated the two last versions so close to each other, that I didn't have time to check then), Tv-Guide only showed the Favorites channels.

I'm on a 47pfl6067T/12.

And I also get the Crackling Sound when changing to my Xtreamer MK1 at HDMI.

stefanox
11-11-2012, 05:02 PM
Same here, with my 46PFL9707
When change to Sony PS3 on HDMI give some Crackling Sound, !!

james87
11-12-2012, 08:41 AM
Any news about the blur on models HDNM 6007h?

Htep
11-12-2012, 09:32 AM
Hello all,

I confirm that with the 133.005.000 there is no the crackling sound issue when switching on a dolby digital channel.

Manuj
11-12-2012, 09:51 AM
Any news about the blur on models HDNM 6007h?
Well, this guy (http://www.youtube.com/watch?v=WuYW73yQdjA) is under arrest for what he told at 00:52. :)

More seriously, all this stuff is said to be back to development guys so we just have to wait for the 15th week...
Let's give them a last chance to be Pro.
Keep posting comments in online user reviews/comments.

hro
11-12-2012, 08:20 PM
Looks like the FW upgrade does have a serious problem. 47PFL6877T requires a hard reset for beeing able to recive signal from the remote.

This is serious LOW Wife Acceptance Factor ... and with the rather stiff price is a bit annoying having her make a mess everytime we have to Unplug the power cable to reset the TV.

47PFL6877T with Canal Digital Force CAM.

SirClayman
11-13-2012, 10:24 AM
I am as well having problems with the remote for my 42PFL6877T, the TV stops taking commands from the remote;
- Sometimes its impossible to start the TV from the remote, yanking the batteries fixes the issue occasionally or sometimes on/off button on TV works and sometimes the only solution is to unplug the TV.
- And last night it couldn't even turn the TV off from neither the remote nor on/off at the back, only solution was to pull the plug and then switch it off when it had restarted (the TV starts up when you plug it in). Funny enough the red led on the TV indicates that it receives signals from the remote. I even managed to pair the remote with the TV pressing the blue and red buttons simultaneously (the TV responded pairing successful) but it was still not possible to turn the TV off.

Random device detected bug still present!!!!!
And this is one annoying as hell, I power up everything (Samsung HD sat box, receiver and TV) and set my receiver to watch the sat box for some TV for the children after preschool the kids start to watch some cartoon and I go to start fixing
dinner for my kids only to get called back about a minute later, DADDY there something wrong with the picture! and then the TV have "found" the receiver again which brings up the annoying menu for select/name the “new found” device. The funny thing is that I only have the receiver connected to my TV nothing else.

A suggestion for the dev.team might be to give us the possibility to switch off this “search for new devices” in some settings menu and instead just start with the last used source (or possibility to select default input device).

And while i'm ranting about annoyances, when watching a film this weekend the TV suddenly decided to ask me if it should turn it self off giving me about a minute to find the remote, luckily the TV responded to the remote so the break in the movie wasn't too long........(hopefully just a setting I haven't turned off yet).

I’m on the latest firmware (pulled the plug when update ready) even did an factory reset after the update to start from scratch.

DadGommit
11-13-2012, 10:46 AM
46PFL8007.

When playing MP3's (stereo music) with built-in player it outputs these to the Optical Out in 5.1. Personally I would prefer this being stereo, as I don't like the best part of the sound coming out of my center speaker when listening to music (without video). I wonder if it's just me or if (perhaps many) other people share this idea.

LbL!
11-13-2012, 11:41 AM
.



And while i'm ranting about annoyances, when watching a film this weekend the TV suddenly decided to ask me if it should turn it self off giving me about a minute to find the remote, luckily the TV responded to the remote so the break in the movie wasn't too long........(hopefully just a setting I haven't turned off yet).



Yes, of course it's a setting, that is set at 4h default - it helps save energy for those that hasn't touched the Remote for x # of hours = fallen asleep...

Mine is set at 30min., since I mostly get boooored, and falls asleep, and with this function I don't have to find the SO COMPLICATED TO FIND Sleep-Timer, that I always used on my old Sony Tv, and that was just two remote button pushes away, but here on Philips it's like 5-6-7 buttons to press before one has set the Sleep-Timer ...


.

laurent 19
11-13-2012, 03:52 PM
you have a date for the next update

Manuj
11-13-2012, 05:08 PM
you have a date for the next update
If only they had something to fix !
You'll get used to that noise, no big deal, you paid already.

I imagine they get ready for CES 2013 rather than spend too much time on those open issues. Last two releases did not solve main issues, they mainly added new features that had been announced previously, and that serves their one customer : Marketing department.

Who really cares about that forum ? Who really cares about Hdnm, crackling noise, HDD issues, unplugging, false detection, remote,... ?
All these so-called online reviews, blogs, keep telling that TVs are ok. No problem finally.
And if we get mad again, I'm sure Juan will turn up telling us that they do care for our items, but this is much work.

We don't even know what's prioritized, or even confirmed.

shouldi
11-14-2012, 12:10 PM
If only they had something to fix !
You'll get used to that noise, no big deal, you paid already.

I imagine they get ready for CES 2013 rather than spend too much time on those open issues. Last two releases did not solve main issues, they mainly added new features that had been announced previously, and that serves their one customer : Marketing department.

Who really cares about that forum ? Who really cares about Hdnm, crackling noise, HDD issues, unplugging, false detection, remote,... ?
All these so-called online reviews, blogs, keep telling that TVs are ok. No problem finally.
And if we get mad again, I'm sure Juan will turn up telling us that they do care for our items, but this is much work.

We don't even know what's prioritized, or even confirmed.

sorry to say i must agree.
i WAS a potential customer for a 2012 model and kept an eye on this thread.
sorry philips, this just won't do....you lost me.

FifthAxiom
11-14-2012, 02:10 PM
42pfl6007/k12: Let's make things better, Sense and simplicity?!


Same and more problems here. This television should not be sold this way. Every update seems to add another new problem.

Some problems:

Flickering/watering effect on fast (horizontal) moving objects (especially with 3d on)
Remote control is very slow not responsive at all. Have to unplug the power.
TV not recovering from stand by mode (in all modes)
Youtube app cannot handle 1080p movies and starts to falter
Long Youtube movies in HD mode (>75 minutes) don't play at all
TV crashes on Youtube while automatically trying playing next movie
Menu animations very slow and too ambitious for current hardware specifications (please enable option to disable effects)
NetTV function login sometimes unsuccessful at first time
NetTV screen slow because of frames using the Internet. Disable these ads (and TV preview too?) to make space for more app icons!!!!! Didn't pay for those game ads. Its a TV, not a game computer.
Make apps (shortcuts) available offline, not online (imagine the Philips (partner) site being offline, you have no SmartTV).
Web browser is useless (slow, zoom in, zoom out). Opera is usually OK, but maybe you should try chrome or chromium.
DLNA player stops half way the movie or starts to falter
TV does not support AAC codec, 5.1 etc. So every time I have to convert audio to MP3 or AC3.
TV does not support MKV subtitels or multiple audio languages???



To sum up all problems... slow, unresponsive, unstable and not so smart at all! My mobile outperforms this TV.

My advise is to hire some other manager and new ("Smart thinking") programmers.

To be continued...

Denny Lenselink.
Netherlands.

garciac12
11-14-2012, 04:54 PM
I'm from Argentina, I buy 32PFL5007G/77
I have problems with this firmware.
-Slow menu navigation.
-Slow channel switching
-Dont have dts sound support.
-DNLA without subtitles

Using xbmc because I can not use the TV features that promise. My intention was to stop using a media center and just use the TV, now I have two devices that do the same, a halfway tv and media center with full functionality.

Greetings
Carlos A. Garcia

hro
11-14-2012, 09:26 PM
42pfl6007/k12: Let's make things better, Sense and simplicity?!


My advise is to hire some other manager and new ("Smart thinking") programmers.

This post says almost all. Even a 14 yr old script kidde would be able to write better "smart apps" under a open platform.

Most VOD services is supported under Opera. The tech guys at Philips might have stripped Opera plugins to handle only approved material, but I can not understand the security issue about having the missing Netflix running in the Opera browser.

Even my iPad is a better TV than the wall mounted Philips and suddently I realized why Ive never seen a tablet branded by Philips.

NaC
11-15-2012, 06:13 AM
Philips,
Do you have updates regarding the HDNM issue? Where are you, why don't you respond?
Where are your technical people?
You are just brutally ignoring us so much time...
If this is the way you're handling problems, then your service is really bad, and unfortunately this will be my last TV from your brand.

Berlinois
11-15-2012, 10:11 AM
Random device detected bug still present!!!!!
And this is one annoying as hell, I power up everything (Samsung HD sat box, receiver and TV) and set my receiver to watch the sat box for some TV for the children after preschool the kids start to watch some cartoon and I go to start fixing
dinner for my kids only to get called back about a minute later, DADDY there something wrong with the picture! and then the TV have "found" the receiver again which brings up the annoying menu for select/name the “new found” device. The funny thing is that I only have the receiver connected to my TV nothing else.

I confirm this bug on a 47pfl6877H/12.

Most annoying bug.

Htep
11-15-2012, 12:23 PM
Philips,
Do you have updates regarding the HDNM issue? Where are you, why don't you respond?
Where are your technical people?
You are just brutally ignoring us so much time...
If this is the way you're handling problems, then your service is really bad, and unfortunately this will be my last TV from your brand.

Hello,

We should place a comment on the Philips Facebook page

christsys
11-15-2012, 02:41 PM
we waiting a new software update!

Manuj
11-16-2012, 03:11 PM
If some of you want to test the HDNM issue with your own eyes.
Please go to that post (http://www.supportforum.philips.com/en/showthread.php?7088-47pfl6877t&p=45256&viewfull=1#post45256) where I explain how to get URBAN ACROBAT vidéo.

Please give us your feedback here.

And if you have time, test the other clips. You'll see all HDNM problems that have been discussed so far.

Philips, will you also give back your own appreciation ?
Is it limited to some models, a a production batch ?
Thanks

Syncmahv
11-16-2012, 03:45 PM
Got no problems with 46pfl7007k with urban acrobat video. Bought the tv in August.

But i have this weird problem with ambilight going off after i turn off the TV, so when i go to sleep in about 15 minutes i get bright glow in other room, really spooky. It turns itself off in a while.

Manuj
11-16-2012, 03:50 PM
Got no problems with 46pfl7007 with urban acrobat video. Bought the tv in August.

But i have this weird problem with ambilight going off after i turn off the TV, so when i go to sleep in about 15 minutes i get bright glow in other room, really spooky. It turns itself off in a while.

Did you download the clip on http://www.demo-world.eu or did you check with the bad version on youtube ?
I'm quite sure you downloaded the original version, just to make sure.

Syncmahv
11-16-2012, 03:52 PM
Downloaded from demo world. Whats the point of watching the video in bad quality, this brings all the problems. I Will say again, got no problems with this video.

Manuj
11-16-2012, 03:57 PM
I didn't mean to bother you. I just wanted to make sure you got the original.

In another forum, there was a guy saying he had the same issues for a 7007, but so far the confirmed reports were for 6xx7 (still unsure about 6907) and 8007.

mrb1972
11-16-2012, 04:14 PM
Got no problems with 46pfl7007k with urban acrobat video. Bought the tv in August.

But i have this weird problem with ambilight going off after i turn off the TV, so when i go to sleep in about 15 minutes i get bright glow in other room, really spooky. It turns itself off in a while.

Just to confirm you are using the same settings? HDNM = minimum

Syncmahv
11-16-2012, 05:37 PM
Just to confirm you are using the same settings? HDNM = minimum

Sry, had the settings on high, low has pretty poor quality, stuttering picture when fast panning etc...

drunk munky
11-16-2012, 06:13 PM
Tv becomes unresponsive to remote at least 3 times a day and requires a hard reset to become operational again, really irritating.

Sound output drops very occasionally on free view HD, I had this problem every 30 seconds or so, drove me insane so I bought a new amp.

When using dlna through network TV will need a hard reset at least 50 percent of the time.

Hdnm bug annoying but I can live with it.

A serious question to Philips now, the 32 and 42 pfl6007 is now effectively discontinued, 47 and 55 continuing for now. How long will philips continue with software updates for an old model?

If most of my problems are not solved then where are we left?

We should be able to return the TV for a refund

Jeff_r
11-16-2012, 10:43 PM
Stop comment this version.

A new version is avaible : 000.150.048.014
Please informing about the change log

burnhoven
11-16-2012, 11:52 PM
It only fix a problem in netherlands with channel serching by cable network operator UPC. In german forum a mod said no new thread is needed.

Dam
11-17-2012, 06:38 PM
Just updated to 000.150.048.014 (55pfl8007K/12) and now there is no option for channel logos in the General Settings Menu.

SWuBbe
11-18-2012, 07:24 AM
Hello, I am new to TV-part of this forum. Just bought a 32pfl6007H/12 and was really surprised how well it worked when I unboxed it. But then it started to notify me of SW updates. So I first tried the update via WIFI. After a full evening of watching 3 white lines (with interesting moving blue glow) and decided to switch off the TV. As a result nothing had happened, The SW version is QF1EU-0.133.4.0

Next I downloaded the installation file to USB according the instruction an put this in USB3 connector at the side. I started the update procedure and this time I saw a blue progress bar. After 30 minutes the TV notified me of a SW update (while it was being updated). I thought it wise to answer with "later", but it apparently is not a good idea to answer any question during the update procedure, because everything stopped. Restarting the TV gave a "no software present" and because he USB flashdrive was still present the update procedure started again. This time I made sure NOT to touch any of the buttons.

Now my question: how long does it take to update a TV with a 150MB software package? The procedure started at 22:00 Saturday evening and now (Sunday morning 08:20) it is still running. The progress bar for "loading" is at 50% and doesn't seem to move...

Any tricks or tips? Is there a better (or preferably) faster way? There is absolutely no information on failing updates on the Philips Support pages. And basically the TV is now useless.

Thanks for any responses.
SWB

burnhoven
11-18-2012, 08:20 AM
Hello, the update has 5 minutes to finish. Try this:

- let usb flash drive at tv
- disconnect mains
- wait 2 minutes
- connect mains
- tv will start up with softwareupdate menu
- wait until the update is done
- restart tv
- disconnect mains for 2 minutes

Simper
11-18-2012, 10:05 AM
QF1EU-0.150.48.13 is terrible update!
After update:
Often TV not respond on Remote commands. (restart fix it)
Sometimes when I browsing DLNA TV is restarting.
DLNA source is found but is empty. (restart fix it)
Automatically turns on the TV when wants.
Ambilight automatically switches on when TV is off.

+many bugs from previous updates

What a monkey testing software? When the TV will work without bugs?

p.s.: my Tv is 42PFL6057T

SWuBbe
11-18-2012, 09:23 PM
Hello, the update has 5 minutes to finish. Try this:

- let usb flash drive at tv
- disconnect mains
- wait 2 minutes
- connect mains
- tv will start up with softwareupdate menu
- wait until the update is done
- restart tv
- disconnect mains for 2 minutes

Many thanks for the tips. Besides your points, I also used a different USB flashdrive.
Within 5 minutes all was well.

Renards, SWB

javink
11-19-2012, 02:08 PM
150.48.14 is not an improvement. It keeps finding new devices when there are none which is very annoying . Sometimes when it switches off the ambilight stays on . The initial firmware did not have this problem

It can not display the menu of my NAD T747 (video format not valid) . CEC is a problem . Cisco powers on first, then NAD receiver then TV. NAD is at the right input (through the harmony one remote) but i need to flick to another input and then back to cable input before the sound can be heard . Very strange

The picture quality is allright through the cisco ziggo pvr. The three year old Sony KDL40Z5500 which is now in the playroom is more user friendly and picture quality nearly as good

NaC
11-19-2012, 07:57 PM
Philips,
Can you tell us which options do we have here?
You are not communicating, pfl6007 has very big problem with its HDNM (artifacts and broken shadows), and we don't know how this should be solved. You asked for example, we gave you so many. The last update has no picture improvements.
What the next step, can you share it with us?
You talked about risk assessment and time that you need... what now?
Should I connect my local Philips service?
Manuj- do you have updates for us? What about your private massages from Philips? Are they progressing with that?

Manuj
11-20-2012, 07:57 AM
Philips,
Manuj- do you have updates for us? What about your private massages from Philips? Are they progressing with that?

I wish I had private massages :D (Morning joke :p)

No, really, I just kindly asked you 2 weeks ago to calm down because Benedickte (who asked me for usual stuff, settings, ...), told me this problem was heading back to Development. So, in my mind, they needed a few days. I'm convinced Benedickte is doing her job, passing forum information further, but there's no return.

Now it is over again, they had time, you can be mad again !
If you are lucky, you'll get a post from Juan finding a dumb excuse.
Was it you by the way last September? (http://www.youtube.com/watch?v=u2VqT8r82ig)

I don't know anything more than you do, and this is why I again invested some time last week (with new tests & videos).
This HDNM is a major function for the TV, always marketed in shops & websites, and it is defective as hell.

I'm all the more frustrated when I see online reviews, or magazines, telling that the motion compensation is good. And I still don't know what to do with my TV.... since Philips is not communicating, we don't know if correction will/can occur. I'm pessimistic.
I think it is holiday/cash season, so they won't say a thing.
Only fact after 16 weeks with this open issue, is that Philips is not a truthful company.

jgiraltr
11-20-2012, 09:10 AM
What improvements has the 000.150.048.014, 2012-11-16 firmware?

Thanks.

Jord

mrb1972
11-20-2012, 09:13 AM
I'm all the more frustrated when I see online reviews, or magazines, telling that the motion compensation is good. And I still don't know what to do with my TV.... since Philips is not communicating, we don't know if correction will/can occur. I'm pessimistic.
I think it is holiday/cash season, so they won't say a thing.
Only fact after 16 weeks with this open issue, is that Philips is not a truthful company.

I don't think Philips would make any official public announcement I am pretty sure of that, I think the best we can hope for is that they will slip any (fix/improvement) into a firmware update and list it as "picture improvements" in the change log.

Toengel
11-20-2012, 09:23 AM
What improvements has the 000.150.048.014, 2012-11-16 firmware?

Thanks.

Jord

Hi,

only a small update for UPC users in the Netherlands...

Toengel@Alex

Manuj
11-20-2012, 09:30 AM
Yes, this is what I think/hope as well.
Philips' commitments to communication with customers is just for good writing in business paper. I'm sure it is even displayed on headquarter's walls.

@Toengel
What is your opinion about the HDNM topic ?
I don't recall hearing you about that, or reading in your friendly Philips promotion blog ? (well as far as I see).

per-a
11-20-2012, 09:31 AM
When I use the SMART TV function on my 40PFL8007T/12 (newest software from yesterday)to play a film by VIAPLAY and press the PAUSE key to stop the film for 3-4 minutes, and comes back to play again by pressing the PLAY button, the screen turns black and a rotating loading symbol appears in the middle of the screen.
Then the TV is not able to be controlled or return to the DVB-T channels. The only solution is to turn off the TV by pulling the mains plug for a reset.

Toengel
11-20-2012, 09:40 AM
@Toengel
What is your opinion about the HDNM topic ?
I don't recall hearing you about that, or reading in your friendly Philips promotion blog ? (well as far as I see).


Hi,

1) since I don't own a 2012 TV, I can not say much about that - only that many people are recognizing it (see also German Philips forum)
2) it's not a promotion blog

Toengel@Alex

Manuj
11-20-2012, 09:47 AM
"as far as I see", was related to "I don't recall ...", not to "promotion blog". I did not mean to be harsh.

But anyway, I just always wish that there's more communication about problems on websites. At least to warn future customers to see with their own eyes.

Toengel
11-20-2012, 09:50 AM
Hi,

;-)

I really hope, that the next "real" firmware will cope with that HDNM issue...

Toengel@Alex

Manuj
11-20-2012, 09:56 AM
And what do you believe, considering the knowledge & experience you have in that field ?

Last question : do you know if Sharp Aquos is using the same Pro-Fusion SoC ?

Philips - Benedickte
11-20-2012, 03:42 PM
When I use the SMART TV function on my 40PFL8007T/12 (newest software from yesterday)to play a film by VIAPLAY and press the PAUSE key to stop the film for 3-4 minutes, and comes back to play again by pressing the PLAY button, the screen turns black and a rotating loading symbol appears in the middle of the screen.
Then the TV is not able to be controlled or return to the DVB-T channels. The only solution is to turn off the TV by pulling the mains plug for a reset.

Hi Per-A.

Could you please confrim the software version you have installed on your TV?
Does this happen on all movies or just one? if just one or a few, what one(s)?
Please also try to clear the Net TV memory.

What have you connected to your TV and how?

Best regards,
Benedickte

Htep
11-20-2012, 07:06 PM
If some of you want to test the HDNM issue with your own eyes.
Please go to that post (http://www.supportforum.philips.com/en/showthread.php?7088-47pfl6877t&p=45256&viewfull=1#post45256) where I explain how to get URBAN ACROBAT vidéo.

Please give us your feedback here.

And if you have time, test the other clips. You'll see all HDNM problems that have been discussed so far.

Philips, will you also give back your own appreciation ?
Is it limited to some models, a a production batch ?
Thanks

Hello Manuj,

I tested all videos on my 47PFL6907, it's totaly amazing... I'm really, really disapointed... Bugs are highly visible.
How can philips push marketing features that don't work. The worst is that videos are Philips demo files...

Hope this is a software issue...

per-a
11-20-2012, 07:30 PM
The software is the newest from yesterday: 0.150.48.14.
This failure has now happened on 4 movies now the last couple of days. 2 of the movies suddenly stopped playing, NOT PAUSED in these cases. (20Mbit cable connected)
The only way I could make the TV tuner react again was that I pulled the mains plug and inserted the plug after 1-2 minutes.
I have a USB HDD drive of 250GB connected for recording purpose, and this works 100%.
The Skype camera is always connected.
A HDRW 720 is connected via SCART but was not turned on when this failure came.
Net memory has been cleared twice.
A week ago I managed to restart the TV tuner mode without pulling the plug, but no TV channels was active before the mains plug was pulled and inserted again.
I also have the issue in the morning, at the first start of the TV, that the Philips server is not found or not available! But here the RC is active.

drunk munky
11-20-2012, 10:07 PM
Actually spent some time watching my TV whilst my newborn is asleep and I am getting very annoyed now.

Remote becomes unresponsive all the time, only solution press the TV button and directly input TV channel number, cannot use channel up and down buttons as they don't work.

Hdnm now bothering me a lot, its really visible and its really bad.

Cannot pause whilst streaming a movie using network and also TV crashes at least 3 times a day.

Audio drops out using HDMI arc once every 5 minutes or so.

There's a few more that I can't think of at the moment.

If this was a car you wouldn't dare drive it, I spent 1500 pounds on a TV that is defective, this isn't fair Philips, tell us what you intend to do with this software and or hardware.

You have a duty of care to your customers, start caring!

Philips - Benedickte
11-21-2012, 10:44 AM
The software is the newest from yesterday: 0.150.48.14.
This failure has now happened on 4 movies now the last couple of days. 2 of the movies suddenly stopped playing, NOT PAUSED in these cases. (20Mbit cable connected)
The only way I could make the TV tuner react again was that I pulled the mains plug and inserted the plug after 1-2 minutes.
I have a USB HDD drive of 250GB connected for recording purpose, and this works 100%.
The Skype camera is always connected.
A HDRW 720 is connected via SCART but was not turned on when this failure came.
Net memory has been cleared twice.
A week ago I managed to restart the TV tuner mode without pulling the plug, but no TV channels was active before the mains plug was pulled and inserted again.
I also have the issue in the morning, at the first start of the TV, that the Philips server is not found or not available! But here the RC is active.

Hi Per-A.

Thank you for this information. How are the other apps when playing movies from them(YouTube as an example)?

Best regards,
Benedickte

drunk munky
11-21-2012, 11:59 AM
I have posted on these forums now for weeks i dont even get the courtesy of a reply, if a moderator cannot answer my questions than can i request a contact email at philips for someone who can.

I wont hold my breath for a reply

NaC
11-21-2012, 12:01 PM
I wish I had private massages :D (Morning joke :p)

No, really, I just kindly asked you 2 weeks ago to calm down because Benedickte (who asked me for usual stuff, settings, ...), told me this problem was heading back to Development. So, in my mind, they needed a few days. I'm convinced Benedickte is doing her job, passing forum information further, but there's no return.

Now it is over again, they had time, you can be mad again !
If you are lucky, you'll get a post from Juan finding a dumb excuse.
Was it you by the way last September? (http://www.youtube.com/watch?v=u2VqT8r82ig)

I don't know anything more than you do, and this is why I again invested some time last week (with new tests & videos).
This HDNM is a major function for the TV, always marketed in shops & websites, and it is defective as hell.

I'm all the more frustrated when I see online reviews, or magazines, telling that the motion compensation is good. And I still don't know what to do with my TV.... since Philips is not communicating, we don't know if correction will/can occur. I'm pessimistic.
I think it is holiday/cash season, so they won't say a thing.
Only fact after 16 weeks with this open issue, is that Philips is not a truthful company.

Manuj- thank you for your response, and for your efforts..

Philips,
Again, total ignoring….
You only replies other problems not related to hdnm problem.
It seems that Philips don’t give a d*** about this serious problem or sharing with us the current problem status.
Fantastic, we are so happy that things are being solved…
Thank you Philips for your extraordinary service…

mrb1972
11-21-2012, 12:10 PM
Manuj- thank you for your response, and for your efforts..

Philips,
Again, total ignoring….
You only replies other problems not related to hdnm problem.
It seems that Philips don’t give a d*** about this serious problem or sharing with us the current problem status.
Fantastic, we are so happy that things are being solved…
Thank you Philips for your extraordinary service…

Out of interest has anyone actually contacted Philips other than through the forums and logged a fault/had an engineer visit regarding the HDNM issue?

drunk munky
11-21-2012, 12:11 PM
I didnt realise but i received a private massage :-) from benedicte. Someone IS listening to me

NaC
11-21-2012, 12:18 PM
I didnt realise but i received a private massage :-) from benedicte. Someone IS listening to me

So can you tell us if there is some progress with hdnm issue?
I believe that your PM us related to another issues, however not cover the critical one: hdnm.

drunk munky
11-21-2012, 12:25 PM
Hdnm bug and my other issues have been reported to development, thats all folks!

per-a
11-21-2012, 01:16 PM
No problem with YouTube. Videoes from there also works fine in 3D.... But these movies are normally to short to tell anything.

OK, a connection can crash .... but it is not so good when the TV stops working, and you have to pull a mains plug often behind some furniture.

A "watch-dog" in the software should have resetted this malfunction.

There are also some of the other apps that does not work 100% (example: you cannot exit the mail app. by "clicking" the button on the screen but, you have to use the exit button on the RC.)

And the App. REJSEPLANEN (in DK) does not work at all.

Philips - Benedickte
11-21-2012, 02:33 PM
No problem with YouTube. Videoes from there also works fine in 3D.... But these movies are normally to short to tell anything.

OK, a connection can crash .... but it is not so good when the TV stops working, and you have to pull a mains plug often behind some furniture.

A "watch-dog" in the software should have resetted this malfunction.

There are also some of the other apps that does not work 100% (example: you cannot exit the mail app. by "clicking" the button on the screen but, you have to use the exit button on the RC.)

And the App. REJSEPLANEN (in DK) does not work at all.

Hi Per-A.

Please see the PM i've sent you.

Best regards,
Benedickte

javink
11-21-2012, 07:58 PM
Hi Per-A.

Please see the PM i've sent you.

Best regards,
Benedickte

Is anything going to be done about the new device message when there is no new device. Extremely annoying. Also smart tv often fails to log on and then I need to switch off and on the tv again. Wish I had listened to friends an bought a Samsung.

crocowood
11-22-2012, 10:56 AM
Hi,

Having updated my 42PFL6907 to this latest firmware I have the following main problems :

- crackling sound using my BDP-5200 when switching pages in a main DVD or BR menu... Horrible ! Probably linked to another problem already raised for HDMI devices with Dolby Digital sound content
- Ambilight turn on while the TV is in standby mode.... Need to completely turn off the TV, but then the PVR function is not enabled.

Hope next update will correct these problems :rolleyes:

By the way, anyone with download link for 133.50 firmware ?

Thanks

james87
11-22-2012, 01:45 PM
once installed the version 150.48.14 tell you who follow exitiendo failures.
1) the HDNM still in the same state, many stresses and sharp images and little bit smoother.
2) to the tv encerder takes a while to load the system. you have to wait a while to be operational.
3) 3D moving images are blurred (I guess it's because HDNM)
4) to put the game way, I always aparace message naming the source, ALWAYS.
I think this the most important issues. and priority. later will write the other problems.

All these opinions have been caught in a very important forum for Spain with this tv.

greetings hope eventually resolved. thanks

fx.design
11-23-2012, 12:01 AM
I just realised that I also have the crackling sound when switching channels.
I'm only using the internal tuner and a favourite list composed of a mix of analog and digital channels.
I take the signal through the optical(toslink) output.

Setup: 47pfl6007t - 150.48.13 - dvb-c - no other input used.

Another question, a bit of topic; Is it possible to get multi-ch. output through toslink from a hdmi input?Namely multi-ch. passthrough.

DadGommit
11-23-2012, 10:21 AM
Hi,

Having updated my 42PFL6907 to this latest firmware I have the following main problems :

- crackling sound using my BDP-5200 when switching pages in a main DVD or BR menu... Horrible ! Probably linked to another problem already raised for HDMI devices with Dolby Digital sound content
- Ambilight turn on while the TV is in standby mode.... Need to completely turn off the TV, but then the PVR function is not enabled.

Hope next update will correct these problems :rolleyes:

By the way, anyone with download link for 133.50 firmware ?

Thanks

Here it is:

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=42PFL6907T/12&slg=en&scy=GB

pizzacats
11-23-2012, 10:23 AM
Hi,

here is something I noticed on 150.48.13 FW whereas it was not there on previous one. (I can't say that it was first seen on 150.48.13, but for sure it was not there in the past)
If you play a 3D mkv file through the USB drive, you cannot see it in 2D.
If you select 2D, you have two images side by side whereas in the past, you had only one full screen image and so you had the choice to watch in 2D or 3D. Now it's only 3D. :(

Can this be solved in next FW?

(46pfl8007k)


Hello Philips,
any news or at least acknowledgement?

crocowood
11-23-2012, 12:05 PM
[QUOTE=DadGommit;45700]Here it is:

A big thanks ;)

Philips - Marco
11-23-2012, 12:17 PM
[QUOTE=DadGommit;45700]Here it is:

A big thanks ;)

Hi Crocowood,

I would recommend you to refer and download any firmware update exclusively from the Philips Website.

You can find the page for your TV here (http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=42PFL6907T/12&slg=en&scy=GB) where you can download the file and also find the instructions.

That website was not officially licensed to carry Philips software updates and we cannot guarantee the safety of the files.

Regards,
Marco

crocowood
11-23-2012, 01:13 PM
[QUOTE=crocowood;45706]

Hi Crocowood,

I would recommend you to refer and download any firmware update exclusively from the Philips Website.

You can find the page for your TV here (http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=42PFL6907T/12&slg=en&scy=GB) where you can download the file and also find the instructions.

That website was not officially licensed to carry Philips software updates and we cannot guarantee the safety of the files.

Regards,
Marco

Thank you Marco, but unless I'm wrong previous firmware versions are not available from the official Philips Website :(
And since the latest one includes new bugs I would rather step back to the original firmware delivered with my TV set, i.e. 133.50

Htep
11-23-2012, 07:56 PM
[QUOTE=crocowood;45706]

Hi Crocowood,

I would recommend you to refer and download any firmware update exclusively from the Philips Website.

You can find the page for your TV here (http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=42PFL6907T/12&slg=en&scy=GB) where you can download the file and also find the instructions.

That website was not officially licensed to carry Philips software updates and we cannot guarantee the safety of the files.

Regards,
Marco

Hello Marco,

Please, how do we do when last firwmare are worst than older firmware.
Do we have to switch off the tv (paid more than 1000€ and wait)?

Regards,

javink
11-24-2012, 07:46 PM
It is inexcusable that Phillips takes so long to fix things. I will write to consumentenbond to see what they say. I keep getting new dEvice messages, smart tv sometimes does not log on, ambilight sometimes does not go off in standby, menu spontaneously shows. What a piece of junk .

DadGommit
11-25-2012, 11:11 AM
[QUOTE=crocowood;45706]

Hi Crocowood,

I would recommend you to refer and download any firmware update exclusively from the Philips Website.

You can find the page for your TV here (http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=42PFL6907T/12&slg=en&scy=GB) where you can download the file and also find the instructions.

That website was not officially licensed to carry Philips software updates and we cannot guarantee the safety of the files.

Regards,
Marco

Hello Marco,

But people are asking for OLDER software instead of the supposed-to-be-latest-and-greatest from your website... Perhaps that should wake up Philips and come to ur own conclusions.

regards

tvkc
11-25-2012, 11:11 PM
Here is an examply of the faulty PNM. Despite the fact, that the whole picture is colapsing showing the typical artefacts and halos, look at the "Vox"-logo on the upper left side causing ghost images.
This is what the picture is all about, when PMN is engaged. Philips can't tell anyone, that they didn't see this issue yet...


http://www.youtube.com/watch?v=lKc3meLCHYM&feature=plcp

tvkc
11-25-2012, 11:29 PM
Here is an examply of the faulty PNM. Despite the fact, that the whole picture is colapsing showing the typical artefacts and halos, look at the "Vox"-logo on the upper left side causing ghost images.
This is what the picture is all about, when PMN is engaged. Philips can't tell anyone, that they didn't see this issue yet...


http://www.youtube.com/watch?v=lKc3meLCHYM&feature=plcp

tvkc
11-26-2012, 08:29 AM
Yesterday's entry is somehow not visible any more, so once again :

@ Philips support: Are you working Is there a solution on the horizon?
This is my post from yesterday:

Here is an examply of the faulty PNM. Despite the fact, that the whole picture is colapsing showing the typical artefacts and halos around the letters, look at the "Vox"-logo on the upper left side causing ghost images.
This is what the picture is all about, when PMN is engaged. Philips can't tell anyone, that they didn't see this issue yet...


http://www.youtube.com/watch?v=lKc3meLCHYM&feature=plcp

tvkc
11-26-2012, 10:55 AM
Another issue is here:
The info bar (ESPN America HD) is trembling when the camera is moving.


http://www.youtube.com/watch?v=ETfiju-tqTg&feature=plcp

tvkc
11-26-2012, 11:35 AM
Why has my PNM issue example video been deleted?

drunk munky
11-26-2012, 05:39 PM
Why has my PNM issue example video been deleted?

Censorship

I could understand if you were rude or the fault was barely noticeable and you were being pedantic.

Shame on you Philips, very naughty!

sejmon
11-26-2012, 05:41 PM
Why has my PNM issue example video been deleted?

post on youtube and share link here

Manuj
11-26-2012, 07:20 PM
we said much worse things during the last 117 days (this issue open with no relevant feedback).

Under Youtube make sure the title and keywords facilitate finding your videos. You can post them as comments to mine.

tvkc
11-26-2012, 07:44 PM
I uploaded two examples of the faulty PNM on youtube.

http://www.youtube.com/watch?v=lKc3meLCHYM&feature=plcp

Despite the fact, that the whole picture is colapsing showing the typical artefacts and halos around the credits, look at the "Vox"-logo on the upper left side causing ghost images.
This is what the picture is all about, when PMN is engaged. Not only when watching SD material but also HD is affected:

Here's the second example where the infor bar is trambling during an HD football game (ESPN America HD)

http://www.youtube.com/watch?v=ETfiju-tqTg&feature=plcp

tvkc
11-26-2012, 07:52 PM
I uploaded two examples of the faulty PNM on youtube.
As I'm not allowed to post youtube videos, you have to search via youtube

Perfect Natural Motion Issue 46pfl8007 part 1

Despite the fact, that the whole picture is colapsing showing the typical artefacts and halos around the credits caused by the floating letters, look at the "Vox"-logo on the upper left side causing ghost images on the left side
This is what the picture is all about, when PMN is engaged. Not only when watching SD material but also HD is affected. The fast fighting scenes at the very beginning of Lord of the rings are full of errors, so that it's hard to recognize any picture information.

Here's the second example where the info bar is trambling during a HD football game (ESPN America HD). This is simply annoying when watching a three hour's game!

Perfect Natural Motion Issue 46pfl8007 part 2

drunk munky
11-26-2012, 08:06 PM
I uploaded two examples of the faulty PNM on youtube.
As I'm not allowed to post youtube videos, you have to search via youtube

Perfect Natural Motion Issue 46pfl8007 part 1

Despite the fact, that the whole picture is colapsing showing the typical artefacts and halos around the credits caused by the floating letters, look at the "Vox"-logo on the upper left side causing ghost images on the left side
This is what the picture is all about, when PMN is engaged. Not only when watching SD material but also HD is affected. The fast fighting scenes at the very beginning of Lord of the rings are full of errors, so that it's hard to recognize any picture information.

Here's the second example where the info bar is trambling during a HD football game (ESPN America HD). This is simply annoying when watching a three hour's game!

Perfect Natural Motion Issue 46pfl8007 part 2

Well you could try sending the TVs for repair, if they come back with the same fault or no fault found at least we would know that either Philips cannot fix it or refuse to recognise it as a fault.

Has anyone tried this?

sejmon
11-26-2012, 08:46 PM
anyone can do this and has the rights:

The consumer in store can request their choice:
(when devices does not work as described)



- eliminate errors or
- Refund of the amount paid in proportion to the error or
- replacement of the goods or
- Refund of the amount paid

"Store" solves further problems...at the end product arrives back to Philips for reclamation.
And you get the money to buy a new TV samsung or panasonic or...;)

If Philips does not solve the problem, I returned the TV and immediately exchanged it for another tv.
Just Ambilight prevents me to keep this tv.
Also a friend works in the shop with electronic devices ("Big Bang" googel it)...and each potencial buyer is warned about this problem.......
karma ;)

aphrodisiac
11-26-2012, 10:42 PM
I have a new, rather disturbing problem. When the tv is in standby it does not respond to my Philips remote control. I have to wait for 1+ minute and then (sometimes, not always) the tv suddenly responds... Another workaround is to unplug the tv from the mains.

When the television is eventually switched on the Philips remote control works correctly.

Furthermore, other remote controls (using I/R) work fine.

Model type: 42PFL6877H

Manuj
11-27-2012, 08:37 AM
@tkvc : please add some other keywords in title of your video. Such as "Philips", "8007", or else to make your video easier to be found (and not only by me because I had time to see that you posted before it got deleted). Also add keywords (same and others) to your video.

Are you speaking french ? (most probably due to your user name)
are you going to the forum http://www.homecinema-fr.com ? There's free discussions there !

@sejmon : in my country the return process is not as simple... It mainly depends if vendor is nice (if not they rely on Philips recognition of the problem and official return process).
So far I'd like to have some feedback from Philips. If this HDNM gets fixed, then I'm okay with this TV. But I do have some doubts we'll get anything.

tvkc
11-27-2012, 11:19 AM
more tags added.

I'm not a Frenchman, i'm Austrian in fact. Won't be a good user in this french forum :D

Manuj
11-27-2012, 11:23 AM
more tags added.

I'm not a Frenchman, i'm Austrian in fact. Won't be a good user in this french forum :D

Ok, I was wrong. :o
TvKc could mean "broken TV". In french "cassé" is broken, and can be written "kc" for short.

tvkc
11-27-2012, 01:00 PM
This is graet stuff! TV cassé - well combined, but wrong :D:D
No, in fact I like my 8007, I just hate the PNM behavior. So my TV n'est pas cassé.

No, the abbrevation means something completely different, but your theory made me smile! :cool:

james87
11-27-2012, 08:30 PM
hi i want to know if there good news about the failures that have been occurring since the origins of the tv. everyone does nothing but complain about the fast moving images that are blurry and slightly sharp in both 2D and especially 3D. All these images are in full hd, sd ... know when you solve? have led to the origin of the problem? I just want official news of all that is happening. actually be spent over 1000 euros on a tv and having these faults is very very painful. I just want to be compressible and compensate him with something to users (solution) greetings and thanks for the inconvience. Have a nice day

mrb1972
11-28-2012, 10:48 AM
Anyone here from the uk and has got a 2012 model TV and sky+ HD?

Force
11-28-2012, 05:19 PM
Hi

Yes, from the UK and have a 2012 46pfl7007t bought last week. However - I wont have it much longer. Its being swapped next week for a Samsung 7000 series. Gutted as I wont have ambilight, whcih I have enjoyed on my previous model for 5 years. Whilst I have managed, after some hefty tweaking sessions and forum reading, to get some very good pictures out of the 7007, the dirty screen effect (DSE) on football is simply terrible. Unwatchable. I have downloaded the latest software update to no effect.

Running Sky+ HD and watching football through the same.

sejmon
11-28-2012, 05:22 PM
I also recommend replace to all other.

Force
11-28-2012, 05:24 PM
Sejmon, have you had similar DSE problems with a 2012 model?

mrb1972
11-28-2012, 05:31 PM
Hi

Yes, from the UK and have a 2012 46pfl7007t bought last week. However - I wont have it much longer. Its being swapped next week for a Samsung 7000 series. Gutted as I wont have ambilight, whcih I have enjoyed on my previous model for 5 years. Whilst I have managed, after some hefty tweaking sessions and forum reading, to get some very good pictures out of the 7007, the dirty screen effect (DSE) on football is simply terrible. Unwatchable. I have downloaded the latest software update to no effect.

Running Sky+ HD and watching football through the same.

Can you do me a favour and turn off HDNM and leave clear LCD on, then watch sky sports news and tell me if you get random news ticker stuttering?

sejmon
11-28-2012, 06:10 PM
Sejmon, have you had similar DSE problems with a 2012 model?

of course (42pfl6097) ...just Ambilight prevents me to keep this tv.
I'll wait a bit, if Philips anything solved with FW update,

Shame of you Philips,you even don't respond, as would we be idiots here.
We are giving them all necessary information, pictures, clips about problems...

Tell Philips, that is not possibly to repair, confess mistake and the end of debate..

drunk munky
11-28-2012, 07:25 PM
If this cannot be fixed then a part refund for those willing to keep the TV minus a working feature advertised at the time of purchase or a full refund for those that don't.

This is really the only solution in this case.

Isn't it?

sejmon
11-28-2012, 07:46 PM
Laws are at most equal in countries...especially, if you live in Europe.

For more detailed information look Consumers' Association in your state.
It was the same on PS3, when removed Linux support...you could complain and got refund or change for other goods.

sorry for bad english.

Manuj
11-28-2012, 08:45 PM
I'm almost in Europe.

I'd like to get some feedback from Philips, kind of respect to customers.
But I don't believe we'll get some refund (finally I don't care myself so much about money in that aspect). I'd like to be able to decide freely whether to keep the TV or not (being able to discuss an exchange with my seller)

But as it is Christmas/Cash season, I don't think we should expect much till next year.

drunk munky
11-28-2012, 09:29 PM
I am waiting on an official statement from Philips about the hdnm fault. The last pm I got from benedickte said she was waiting on this and had pushed for it but she is away until the 3rd December.

Anyone have anything to add to this?

hoftux
11-29-2012, 12:53 PM
Hello,
I have the same problem with my 47PFL6057T/12 on Viaplay as Per-A. Same problem for the last 3 firmwares and it does happen on all movies. I have cleared the Net TV memory also with no luck. The worst off all when I clear memory is that Viaplay think I register a new TV and loose 1 off my 4 connections :-(

//hoftux

per-a
11-29-2012, 01:11 PM
Hello,
I have the same problem with my 47PFL6057T/12 on Viaplay as Per-A. Same problem for the last 3 firmwares and it does happen on all movies. I have cleared the Net TV memory also with no luck. The worst off all when I clear memory is that Viaplay think I register a new TV and loose 1 off my 4 connections :-(

//hoftux

http://www.supportforum.philips.com/en/showthread.php?9232-Philips-server-not-available-Skype-OK!

+ the VIAPLAY problem: You cannot pause a film and come back 3-4 minutes later and play ..... the screen turns black and all stops. (pull the mains plug)

opdenkamp
11-29-2012, 08:41 PM
Controlling Ambilight via the JointSpace API doesn't work properly. Some LEDs don't change colour, some change randomly, sometimes the response a request is "bad request" and LEDs change randomly, API examples don't work or even crash the TV's webserver

TV is a 47PFL6877

Force
11-29-2012, 09:55 PM
Hi, did as requested, yes the stuttering was noted intermittently - not too bad tho and when I turned Clear LCD off again I thought I started seeing the stuttering then as well!

crocowood
11-30-2012, 09:58 AM
I still have the Ambilight problem when the TV is in standby mode...
As soon as the PVR starts to record, Ambilights LED ''wake up'' and behaves as if the TV was on !
Even If I disable Ambilight in the parameters menu !!!
Any trick to get rid of this or just need to wait for the next software update ?

_Stephan
11-30-2012, 12:24 PM
I thought I'd better post it here as well:

I hope I found something that might help developers @Philips in resolving the HDNM issue.

The HD Natural Motion Bug (HDNM) that causes pixel clouds & ghosting when this 'feature' is MINIMUM or higher. I think this bug is widely reproduced at this forum.

Now offcourse I have switched HDNM 'OFF' (dissapointingly enough) to have at least an acceptable picture quality.

Now last Sunday I was watching a (slow-paced) drama show over the analogue cable, and there it was again: clear 'juddering' around the channel's logo. Kinda upset I checked my settings (HDNM was OFF). But then I realised I had switched on the subtitles via Teletekst so I could keep the volume low.

So hopefully someone can reproduce the following:
HDNM - Off
Pixel Precise (and all other 'improvement features') - Off
Cable TV - On
Teletext - On

There is the juddering, even though HDNM is OFF.

Could it be that the Teletekst-layer and the HDNM-layer have the same buggy effect on the hardware? If so, it should be easier for Philips to pin-point the issue.

Benedicte (or other admins) let me know if you need more details. And good luck. I'm still hopeful that this bug can be resolved at one point.

Manuj
11-30-2012, 06:36 PM
I've had a phone call from Philips support (following a 3-week old email).

The person told me that this defect can be repaired.
I told several time that there has been no acknowledgment on this forum for weeks and weeks, and that the repair company (she was proposing me for return) already told me that this was an unknown problem and that nothing will be done until an official statement.
So my conclusion was that it was a serie defect.

The person on the phone put me on-hold for 2-3 minutes, and told me she could tell me for sure that this problem had a correction.

So I got a number to give to the repair service company.

Please Philips, can you confirm what I have been told (firmly) on the phone ?

drunk munky
11-30-2012, 09:07 PM
I've had a phone call from Philips support (following a 3-week old email).

The person told me that this defect can be repaired.
I told several time that there has been no acknowledgment on this forum for weeks and weeks, and that the repair company (she was proposing me for return) already told me that this was an unknown problem and that nothing will be done until an official statement.
So my conclusion was that it was a serie defect.

The person on the phone put me on-hold for 2-3 minutes, and told me she could tell me for sure that this problem had a correction.

So I got a number to give to the repair service company.

Please Philips, can you confirm what I have been told (firmly) on the phone ?

Looks like you may have become a guinea pig for us.

If it comes back the same then more ammunition to you.

New range is due very early 2013 so they may be better by then!

mrb1972
11-30-2012, 10:00 PM
I've had a phone call from Philips support (following a 3-week old email).

The person told me that this defect can be repaired.
I told several time that there has been no acknowledgment on this forum for weeks and weeks, and that the repair company (she was proposing me for return) already told me that this was an unknown problem and that nothing will be done until an official statement.
So my conclusion was that it was a serie defect.

The person on the phone put me on-hold for 2-3 minutes, and told me she could tell me for sure that this problem had a correction.

So I got a number to give to the repair service company.

Please Philips, can you confirm what I have been told (firmly) on the phone ?

Is this to fix the HDNM issue?

mrb1972
11-30-2012, 10:12 PM
Now last Sunday I was watching a (slow-paced) drama show over the analogue cable, and there it was again: clear 'juddering' around the channel's logo. Kinda upset I checked my settings (HDNM was OFF). But then I realised I had switched on the subtitles via Teletekst so I could keep the volume low.

So hopefully someone can reproduce the following:
HDNM - Off
Pixel Precise (and all other 'improvement features') - Off
Cable TV - On
Teletext - On

There is the juddering, even though HDNM is OFF.

Could it be that the Teletekst-layer and the HDNM-layer have the same buggy effect on the hardware? If so, it should be easier for Philips to pin-point the issue.

Benedicte (or other admins) let me know if you need more details. And good luck. I'm still hopeful that this bug can be resolved at one point.

I also discovered a strange thing with motion today (nothing to do with the HDNM problem already highlighted) - I have Sky+HD here in the uk which outputs at 1080i - I watch sky sports news which has a news ticker scrolling along the bottom of the screen and noticed with HDNM - off the ticker has random stutter/judder

I did some tests -

HDNM - min , Clear LCD - on = fine, no judder on ticker
HDNM - off, Clear LCD - on/off = Judder/stutter on ticker

Now I decided to try Game mode which disables the HDNM/Clear LCD options (you cant set them) - to my suprise - no judder nice smooth ticker

Obvioulsy Game mode is turning off some extra processing which is causing the judder - interesting

Manuj
12-01-2012, 02:54 PM
Is this to fix the HDNM issue?

This is what this person told me several times on the phone. Her words were "video processing".
As you can imagine, I was a bit surprised, said it was hard for me to believe her because of the lack of official statement on this forum. As I said, she put me on hold to check out, and came back with even more assurance.

I'll see what's best timing to bring back the TV. I'll call next monday this repair company and try to get more info as well.

Manuj
12-01-2012, 02:57 PM
I did some tests -

HDNM - min , Clear LCD - on = fine, no judder on ticker
HDNM - off, Clear LCD - on/off = Judder/stutter on ticker

Now I decided to try Game mode which disables the HDNM/Clear LCD options (you cant set them) - to my suprise - no judder nice smooth ticker

Obvioulsy Game mode is turning off some extra processing which is causing the judder - interesting

I'll have a test with that.


Well, another strange thing.

We were watching "the lorax" in 3D, and this was quite bad. At the end I checked if hdnm was off. But there was everything I reported here. Also the vertical stuff when there is a panning on the tree when it first blooms (like bee movie antenna to name the problem).
There was stuttering and all...

I'm 100% sure in 2D the problems (like bee movie antennae) disappear because I did try last week-end.
But not in 3D mode ?
Anyway, I'm done with testing. I switched off the TV. The 4 other people watching did not say anything during the whole movie, maybe because first passive 3D experience at home is impressive.
I just wanted to report here.

Ewøut
12-01-2012, 04:23 PM
Since yesterday my TV is telling me repeatedly that a software update is available. I don't see it is downloading or anything, de TV reboots after a while and returns to the channel where it was. Then after a minute it comes again with an supposedly available update.

This morning I came down in the TV room and the TV was on. I put it on standby and a short while later it was on again. I pulled the plug for the rest of the day.

I'm beginning to regret that I was loyal to my original country and bought an Phillips. Happy that we have strong consumer laws here in Norway. I'm really beginning to think that I have to return this TV.

I want a TV that just works like thes things did in the last 50 years or so. Now I feel a bought an El Cheapo PC running Windows. It crashes, refuses to boot if it needs to, and boots when nobody pushed the buttons.

Philips: get you act together and fix this for once and for all.

mrb1972
12-01-2012, 08:40 PM
This is what this person told me several times on the phone. Her words were "video processing".
As you can imagine, I was a bit surprised, said it was hard for me to believe her because of the lack of official statement on this forum. As I said, she put me on hold to check out, and came back with even more assurance.

I'll see what's best timing to bring back the TV. I'll call next monday this repair company and try to get more info as well.

Interesting but it's a worry that the fix seems to be a hardware fix, what are philips going to do, recall all the models?

Manuj
12-01-2012, 09:15 PM
Interesting but it's a worry that the fix seems to be a hardware fix, what are philips going to do, recall all the models?

Well, there's no proof what she told me was real until one of us gets his TV repaired.
But I can only say she told me she was certain my problem could be fixed.
Again, I'll try to make sure from repair company that they know about it. Through my "ticket" number, this service company should be able to confirm everything.

Other people could act the same way. I did use customer care email (on Philips website, you can ask for a contact by email).
I wrote more or less this :
=> I had issues with "fast motion scenes" on my TV.
=> this problem was developped on XXXXXXXXXXX (link to HDNM thread) and opened for so many weeks. Still not offically confirmed on Philips forum.
=> I was asking for a correction (hard/soft whatever) so as to keep my TV
=> Otherwise I was just asking what Philips could propose in order to find a solution.

This is it.
I first got an email reply, kindly telling me a new firmware had been released and was correcting this issue. This was roughly 3 weeks after 150.xx.xx release.
So I swiftly replied that this issue was still not solved. And invited them, again, to read the HDNM thread.
Then more or less 3 weeks passed before the phone call last friday.

Going to the hardware side could explain why it took so long.
Routing a board (with minor changes) + going into production + testing easily requires 2 months from my experience (for a smaller company in my case).

Anyway we'll still have to be patient, and not be over confident....

mrb1972
12-01-2012, 09:46 PM
Well, there's no proof what she told me was real until one of us gets his TV repaired.
But I can only say she told me she was certain my problem could be fixed.
Again, I'll try to make sure from repair company that they know about it. Through my "ticket" number, this service company should be able to confirm everything.

Other people could act the same way. I did use customer care email (on Philips website, you can ask for a contact by email).
I wrote more or less this :
=> I had issues with "fast motion scenes" on my TV.
=> this problem was developped on XXXXXXXXXXX (link to HDNM thread) and opened for so many weeks. Still not offically confirmed on Philips forum.
=> I was asking for a correction (hard/soft whatever) so as to keep my TV
=> Otherwise I was just asking what Philips could propose in order to find a solution.

This is it.
I first got an email reply, kindly telling me a new firmware had been released and was correcting this issue. This was roughly 3 weeks after 150.xx.xx release.
So I swiftly replied that this issue was still not solved. And invited them, again, to read the HDNM thread.
Then more or less 3 weeks passed before the phone call last friday.

Going to the hardware side could explain why it took so long.
Routing a board (with minor changes) + going into production + testing easily requires 2 months from my experience (for a smaller company in my case).

Anyway we'll still have to be patient, and not be over confident....

I will keep an eye on this and see how it turns out for you - tonight I did dome more testing and "game" mode does seem to fix some issues that a see with hdnm-off in movie mode, I am starting to think maybe some other picture processing feature which game mode disbales is causing an issue, maybe it's not just hdnm

Manuj
12-02-2012, 05:40 PM
I will keep an eye on this and see how it turns out for you - tonight I did dome more testing and "game" mode does seem to fix some issues that a see with hdnm-off in movie mode, I am starting to think maybe some other picture processing feature which game mode disbales is causing an issue, maybe it's not just hdnm

I did test Game mode as well. In 3D, same sequence as yesterday in "the Lorax" when the plant is just flowering. And no vertical damage on the plant (kind of same as the "Bee movie" antennae.
I watch a 10-minute sequence which looked great. A few times I had kind of a little stuttering, but nothing disturbing as what we have been looking and called "hdnm issues".

So I now second that this is processing issues.
GREAT !

fx.design
12-02-2012, 06:44 PM
Controlling Ambilight via the JointSpace API doesn't work properly. Some LEDs don't change colour, some change randomly, sometimes the response a request is "bad request" and LEDs change randomly, API examples don't work or even crash the TV's webserver

TV is a 47PFL6877

I'm experiencing the same thing. Several JointSpace API's doesn't work as expected.
One of the most irritating is that the tv channel list does not return the list they are expected to. They all return the same thing.

javink
12-02-2012, 10:24 PM
It is inexcusable that Phillips takes so long to fix things. I will write to consumentenbond to see what they say. I keep getting new dEvice messages, smart tv sometimes does not log on, ambilight sometimes does not go off in standby, menu spontaneously shows. What a piece of junk .

seti1337
12-03-2012, 01:19 PM
I've had a phone call from Philips support (following a 3-week old email).

The person told me that this defect can be repaired.
I told several time that there has been no acknowledgment on this forum for weeks and weeks, and that the repair company (she was proposing me for return) already told me that this was an unknown problem and that nothing will be done until an official statement.
So my conclusion was that it was a serie defect.

The person on the phone put me on-hold for 2-3 minutes, and told me she could tell me for sure that this problem had a correction.

So I got a number to give to the repair service company.

Please Philips, can you confirm what I have been told (firmly) on the phone ?

sry my fault

Manuj
12-03-2012, 01:39 PM
It does not make sense to tell the world you sent me a PM ! :)

So, following your PM, I called the repair company... but they can't reach customer files (number provided by Philips so that repair company knows I was not dreaming).
The nice lady couldn't say, and advised me to send an email (with description, asking if a fix exists).
Otherwise I have to organize the return of the TV...

Concerning your question in PM.
I have already detailed what I wrote to the repair company in a previous post (http://www.supportforum.philips.com/en/showthread.php?8753-Your-experiences-with-FW-v-150-48-13-for-6-7-8-and-9xx7-series-(2012-models)&p=46495&viewfull=1#post46495).

drunk munky
12-04-2012, 10:41 AM
Benedickte,

Please read PM sent yesterday.

Thanks

Htep
12-05-2012, 11:15 AM
Hello all,

Please leave a comment on the Philips site from your country :

http://www.philips.fr/c/televiseurs/6900-series-119-cm-47-pouce-easy-3d-dvb-t-c-47pfl6907h_12/prd/;jsessionid=43805E7A842ACF38FE5D388F5EF8F837.app12 0-drp2?st=user&t=awards

snowatom
12-05-2012, 06:03 PM
C'mon Fix the damn new device found HDMI bug, this is the most obvious bug, and also one of the most anoying EVER! - we spend a lot of money on this 55PFL6007T TV. At least make the option for not discovering new devices, or perhaps tell us of a workaround.

Benedicte, just say you heard us, on is, and tell us you are working on a fix........

snowatom

Manuj
12-05-2012, 06:05 PM
Benedickte is coding !

Simper
12-05-2012, 06:25 PM
Fix the damn new device found HDMI bug

For me new device found via "Y Pb Pr", but I don't have this device, port is empty :|
buggy firmware ;(

sejmon
12-05-2012, 06:39 PM
Benedickte is coding !
do you know is HDNM faulty included?

garciac12
12-05-2012, 06:58 PM
I have a 32PFL5007G and I upgraded to the latest version and I'm having problems getting.
- The TV usually stays with black screen and I have to unplug it for several minutes to get it working again.
- I see the subitiulos via DLNA, or being mkv srt. Other brands of TVs have this option.
- The interface is very slow, any delay, any action.
- The remote control responds very slowly. Slower than the My Remote.

The worst thing is you spend a lot of money on this TV thinking it is the best, and I'm sorry that LG for the same price I get a 3D TV, and I'm still fighting with the basic functions of this.
I'm really disappointed but I hope they fix soon all functions that make it really SMART TV

LbL!
12-06-2012, 06:42 AM
I have a 32PFL5007G and I upgraded to the latest version and I'm having problems getting.

IF you have a series 5xxx, perhaps then you should find the correct Thread for that series.

This thread is for: " Your experiences with FW v 150.48.13 for 6, 7, 8 and 9xx7 series (2012 models) ", which you can read on top of this page.

Find your model on this page: http://www.supportforum.philips.com/en/forumdisplay.php?149-TV-Software-2012-models

/Thanx!

garciac12
12-07-2012, 12:14 PM
I post in this thread why the firmware of my tv is L12M11L_1.5.05, and the errors and troubles are the same.
This is the link of the tv
http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=32PFL5007G/77&scy=AR&slg=es
Im from Argentina and i don't know if the version of my tv is in this thread or in other .

Greetings

javink
12-07-2012, 10:30 PM
It seems Philips have no interest in even responding that they are working on it. New devices found, smart tv tries to sign on every time and then can not find the server, ambilight comes on when the tv is off . I am trying to post my disappointment on all consumer websites and hope Philips sales go down the toilet. What a shockingly bad company.

drunk munky
12-07-2012, 10:40 PM
It seems Philips have no interest in even responding that they are working on it. New devices found, smart tv tries to sign on every time and then can not find the server, ambilight comes on when the tv is off . I am trying to post my disappointment on all consumer websites and hope Philips sales go down the toilet. What a shockingly bad company.

I truly get your frustration I am too, it would help if they listed the fixes they were working on for the next firmware release, at least you would see some light at the end of the tunnel.

PeterO
12-08-2012, 11:23 AM
It seems Philips have no interest in even responding that they are working on it. New devices found, smart tv tries to sign on every time and then can not find the server, ambilight comes on when the tv is off . I am trying to post my disappointment on all consumer websites and hope Philips sales go down the toilet. What a shockingly bad company.

Turning off 'snelle start', (probably called quick start in English) takes care of the ambilight problem and greatly reduces the new device found and 'server not found' error for me. On the down side it now takes forever to turn the TV on. Be sure to take out the plug for a few seconds after changing this setting.

Philips again says all these errors will be fixed in the next firmware in week 50.
I wrote a letter to the shop (BCC) saying I expect a full refund if everything is not fixed on januari 5th 2013. Maybe if more people will do this Philips finally will take this seriously.

atrias
12-08-2012, 11:32 AM
week 50 is next week!
http://www.epochconverter.com/date-and-time/weeknumbers-by-year.php
so are we expecting a new firmware next week?

Johnnnnn
12-09-2012, 06:37 PM
I had firmware 150.48.13 in my tv 40pfl7007h, the problem with that software i had was the teletext does not work when you turn the tv on, you must switch channel than teletext works. And sometime's a software crash.
So i did update it to 150.48.14 and now things are worse, channels changes keeps stuk after a few changes firmware hangs.
Teletext after a few page's change up and down it hangs.
The only thing i can do is pull the power off a hardware reset.
So i did an online chat session with philips help they were nice to me but, they did give me someting to flash back firmware,
but that did not work, not recognised at all. I could not flash back.
Tv crashes more and more till do have nothing but black screen any more.
Hardware reset does not help at all.
Now it must be repaired.
The only thing i see now is when it stands very long, the front led goes on after a long time and blinks two times.
Further no reaction anymore its dead.
It can be that i have a bad tv, that can happen.
But why did they not make an option to save your old firmware, ore a default firmware so you can flash again when something like this happens, and i think i am not the only one with troubels.
And it seems that the user is testing their software, something they should do self (expensive i know, but that wil make your philips name mutch better a nearly bugfree firmware).
Selling things is not a art, but selling things that work like an art is a miracle, keep that in mind and people will remember you!!!!!!!!!!!!!!!!!!!!!!!!! :)

majorusa
12-09-2012, 09:15 PM
Hi. There is an option to manually install firmware. If you want to downgrade the firmware will not install automatically. You havo to go to settings, firmware update and install it from there.

The firmware should be placed on the root of a USB flash drive formatted fat 32.

I hope it helps.

tvkc
12-10-2012, 01:56 AM
Two examples of the errorous PNM of my 1800 Euro pfl8007, just because Philips says that the PNM behavior is correct:

https://www.youtube.com/watch?v=kKVeKjXESvw

and

https://www.youtube.com/watch?v=YrbEVmiWGho&feature=plcp

I took those examples, because the issue is seen very good here. In real live, it is not the logos and info bars that really matter, these issues are seen in normal pictures.

Police officer slowly walks in front of those typical blinds (jalousie) and his head gets one with this blind, showing some kind of wave pattern. Or a ski jumper in front of the forrest who becomes some kind of fluid because of PNM

The issue is, that this faulty pictures are caused by PNM and these things are visible in any fast moving picture. This is annoying and you're not right when you say, that other maufactureres are not performing better. In fact they do. PNM causes really annoying errors under some circumstances. You are right that performance of PNM depends on the quality of the signal but the errors are seen even when watching Bluray. Just watch the big fight in the beginning of Lord of the Rings. You can even follow the quick fighting scenes because PNM is killing the picture. And it's the 400, 600, 800, 1200 Hertz you are very proud of in your ads. These marketing Mhz amaunt is called PNM. And this is absolutely not working correctly. In fact they are not usable at all.

Johnnnnn
12-10-2012, 09:02 AM
Hi. There is an option to manually install firmware. If you want to downgrade the firmware will not install automatically. You havo to go to settings, firmware update and install it from there.

The firmware should be placed on the root of a USB flash drive formatted fat 32.

I hope it helps.

That is not possible any more, tv is dead, no menu, nothing.

majorusa
12-10-2012, 11:11 AM
Sorry to hear this.

On another note after JuAn reply concerning the HDNM PNM bug I made my peace with this TV. The HDNM is off, I adapted at the 50HZ or 24p movies and I also discovered that I cannot watch 3D movies with HDNM on due to flicked but also dizziness. So is better with the HDNM off.

I truly hope that now the HDNM out of the way, Philips to fix the other very annoying bugs.

Manuj
12-10-2012, 01:11 PM
The HDNM is off, I adapted at the 50HZ or 24p movies and I also discovered that I cannot watch 3D movies with HDNM on due to flicked but also dizziness. So is better with the HDNM off.

I truly hope that now the HDNM out of the way, Philips to fix the other very annoying bugs.

I advise you to do as mrb1972 discovered : game mode.
In 3D, even with HDNM off, there are still same problems.
But not in Game mode, this is the reason why I'll probably keep that TV for a couple of years.

mrb1972
12-10-2012, 01:25 PM
I advise you to do as mrb1972 discovered : game mode.
In 3D, even with HDNM off, there are still same problems.
But not in Game mode, this is the reason why I'll probably keep that TV for a couple of years.

I found game mode in 3D very jerky, I need hdnm=min in 3D mode, I tried game mode with 2D which fixed a strange intermittent stutter I was getting but that could still be my sky hd box causing that.

majorusa
12-10-2012, 04:32 PM
I keep the HDNM off and PP on. It is the best result.

Haplo
12-10-2012, 06:19 PM
Hi

Can anyone with a 46PFL9707 comment on what its like with motion ?

Thanks in advance

james87
12-10-2012, 10:19 PM
I see that Philips does not face problems regarding the image of our 6000 series tv. philips bravo congratulations, a company very committed to its users and a delicious attention. first and last tv man purchase of this brand. 1000 euros to repeat worthless this tv in price / performance.

drunk munky
12-11-2012, 04:41 PM
Is anyone from Philips reading this?

I sent benedickte a private message, no response. I posted on this forum to remind her, no response.

I have the following faults.

Dirty screen effect/vertical banding.
Hdnm fault/bug.
Remote non responsive a lot.
Tv switches off randomly when using dlna or smart TV.
Audio dropping out through amp occasionally.

Anyone at Philips care to respond?

anyone..........?

I don't care if its the janitor or the tea boy, just answer.

Quanzo87
12-11-2012, 06:00 PM
Hi, I've just started to experience some problem with the record funktion on the tv. "PFL6877t" with this firmware. When I start a playback on a recorded file it suddenly freezes and the tv restarts itself, and sometimes the sound disappeares but the image is still playing. I've got a seagate 500gb disk that is brand new, note that i've got 145min of recorded programs on the disk, I did use the pause funktion on a movie and played the whole film with 20min delay on the tv and after that the problem started.

//Lars

juv
12-11-2012, 06:18 PM
Hi, I've just started to experience some problem with the record funktion on the tv. "PFL6877t" with this firmware. When I start a playback on a recorded file it suddenly freezes and the tv restarts itself, and sometimes the sound disappeares but the image is still playing. I've got a seagate 500gb disk that is brand new, note that i've got 145min of recorded programs on the disk, I did use the pause funktion on a movie and played the whole film with 20min delay on the tv and after that the problem started.

//Lars

Hello Lars,

I have the same problem on the 55pfl8007, complete reset after app an hour when recording with an external harddisk (also 500gb),

crocowood
12-11-2012, 07:24 PM
Hi,

We are experiencing a new problem.... We have disabled quick start function to get rid of the Ambilight bug (while TV is in stand-by) and since that Hdnm is on at each start of the TV even if disabled in the Pixel Precise menu !!! we need to enable and the disable it to get back to our settings. anyone with same issue ?

aise
12-11-2012, 07:41 PM
Hi,

We are experiencing a new problem.... We have disabled quick start function to get rid of the Ambilight bug (while TV is in stand-by) and since that Hdnm is on at each start of the TV even if disabled in the Pixel Precise menu !!! we need to enable and the disable it to get back to our settings. anyone with same issue ?

there is a cure for this, disable HDNM and enable Clear LCD. this configuration works for me, it was so annoying to go into this slidshow menu and disable it every time i switch TV on.

crocowood
12-11-2012, 08:23 PM
there is a cure for this, disable HDNM and enable Clear LCD. this configuration works for me, it was so annoying to go into this slidshow menu and disable it every time i switch TV on.

thanks for the quick fix.... will try it immediately !

Philips - Benedickte
12-12-2012, 10:06 AM
I had firmware 150.48.13 in my tv 40pfl7007h, the problem with that software i had was the teletext does not work when you turn the tv on, you must switch channel than teletext works. And sometime's a software crash.
So i did update it to 150.48.14 and now things are worse, channels changes keeps stuk after a few changes firmware hangs.
Teletext after a few page's change up and down it hangs.
The only thing i can do is pull the power off a hardware reset.
So i did an online chat session with philips help they were nice to me but, they did give me someting to flash back firmware,
but that did not work, not recognised at all. I could not flash back.
Tv crashes more and more till do have nothing but black screen any more.
Hardware reset does not help at all.
Now it must be repaired.
The only thing i see now is when it stands very long, the front led goes on after a long time and blinks two times.
Further no reaction anymore its dead.
It can be that i have a bad tv, that can happen.
But why did they not make an option to save your old firmware, ore a default firmware so you can flash again when something like this happens, and i think i am not the only one with troubels.
And it seems that the user is testing their software, something they should do self (expensive i know, but that wil make your philips name mutch better a nearly bugfree firmware).
Selling things is not a art, but selling things that work like an art is a miracle, keep that in mind and people will remember you!!!!!!!!!!!!!!!!!!!!!!!!! :)

Hi John.

Please see the PM i've sent you.

Best regards,
Benedickte

Philips - Benedickte
12-12-2012, 11:07 AM
I have a 32PFL5007G and I upgraded to the latest version and I'm having problems getting.
- The TV usually stays with black screen and I have to unplug it for several minutes to get it working again.
- I see the subitiulos via DLNA, or being mkv srt. Other brands of TVs have this option.
- The interface is very slow, any delay, any action.
- The remote control responds very slowly. Slower than the My Remote.

The worst thing is you spend a lot of money on this TV thinking it is the best, and I'm sorry that LG for the same price I get a 3D TV, and I'm still fighting with the basic functions of this.
I'm really disappointed but I hope they fix soon all functions that make it really SMART TV

Hi Garciac.

Please see the PM i've send you.

Best regards,
Benedickte

Philips - Benedickte
12-12-2012, 11:18 AM
Is anyone from Philips reading this?

I sent benedickte a private message, no response. I posted on this forum to remind her, no response.

I have the following faults.

Dirty screen effect/vertical banding.
Hdnm fault/bug.
Remote non responsive a lot.
Tv switches off randomly when using dlna or smart TV.
Audio dropping out through amp occasionally.

Anyone at Philips care to respond?

anyone..........?

I don't care if its the janitor or the tea boy, just answer.

Hi Drunk Munky.

I do appologize for not answering. I can confirm that i have seen the PM and answered :)
I also want to confirm that I am reading this and what you all are reporting, is getting passed on.

Best regards,
Benedickte

javink
12-12-2012, 10:20 PM
Hi Benedict so you are still alive! Any realistic timeframe to resolve the issues or should I bring the tv back to the dealer?

Johnnnnn
12-13-2012, 10:59 AM
Tv dead problem solved, they did change the board in my tv, now it works like charm again.
But i did not have the help menu, emu files not there, so flashed the manual update that helps than.
The repair man did forget this.

But the problem in the teletext software remains, no improvement.
When you turn the tv on, the first channel when you select teletext, than it does not work.
Change channel and go back to the channel than it works.
Seems like a bug in the firmware.

And faster look up for firmware info and mac adresses from the tv is done by typing the following command
123654

Then you get 3 pages with info from your tv.

Toengel
12-13-2012, 11:14 AM
Hi

@All

Today/Tomorrow a new firmware will be released: 150.81...

Toengel@Alex

stefanox
12-13-2012, 12:55 PM
lol,
make me wonder how you get that "news" instead a moderator will give that message.
so how trustfull is that news

Toengel
12-13-2012, 01:07 PM
Hi,

a moderator in the German forum posted that...

Toengel@Alex

stefanox
12-13-2012, 01:09 PM
hi

ahh ok, because i hear here from a moderator , that it will be released near by christmas





Hi,

a moderator in the German forum posted that...

Toengel@Alex

Toengel
12-13-2012, 07:51 PM
Hi,

Update is available, please install and post feedback here: http://www.supportforum.philips.com/en/showthread.php?9535-Experience-Thread-FW-150-81-for-6-7-8-9000-Series-2012&p=47491#post47491

If you find bug, please descirbe in detail here: http://www.supportforum.philips.com/en/showthread.php?9534-Technical-feedback-for-FW-150-81-for-6-7-8-9000-Series-2012

Toengel@Alex