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View Full Version : Your experiences with FW v0.140.27.0 for 8000 and 9000 series (2010 models)



Toengel
01-06-2011, 06:59 AM
Please share your experiences with this new SW version here in this topic. Channeling your input will make it easier for users to search and find relevant info.

Discuss here all your experiences when upgraded to the new version (http://www.supportforum.philips.com/showthread.php?729-New-software-for-8000-and-9000-series-(2010-models)!): new, old, positive, negative.... (e.g. the "black screens during zapping" problem is solved!).

Toengel
01-06-2011, 08:13 AM
Hi,

@Philips

can you confirm, that this fix (http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=EN&mid=Link_FAQs&view=aa12_view_partial.html&session=20101130071553_130.139.104.41&new_tmpl=1&list=aa12_list_partial.html&slg=ENG&ctn=58PFL9955H/12&dct=FAQ&refnr=0083938&faqview=1) is included in the 140.27 firmware?

Toengel@Alex

petasis
01-06-2011, 09:32 AM
Where are the release notes?

I didn't notice any change. DVB-T EPG is still not working, and even all typos in menus are still there...

Toengel
01-06-2011, 09:36 AM
Hi,

as Philips already said in another thread, it takes some days until the official release notes are available. As far as I know the following was fixed and improved respectively.

- audio intermission was fixed
- possible issues with cablecom were fixed
- easylink improvements
- image line issue on 9xx5 (when it is confirmed) - see above

Toengel@Alex

petasis
01-06-2011, 10:39 AM
I see. All these feature requests, bugs reported by the users and translation errors are not considered at all...
Only the absolutely minimal bugs (like the line & sound) are considered. What a disappointment...

Toengel
01-06-2011, 10:42 AM
Hi,

I think the 140.27 is an interim release due to the major sound bug...

Toengel@Alex

Aqua
01-06-2011, 12:25 PM
Hi,

i updated last night from 140.25 to 140.27 and now i have many bugs. till then everything worked fine.

first of all a short description of my connections on my 40pfl8605k/02:

hdmi1 - playstation3 (with hdmi 1.4 cable, audio with optical cable to av-receiver)
hdmi2 - sky hd-receiver (with hdmi 1.3 cable)
hdmi3 - notebook (with hdmi 1.3 cable)
digital audio out - to av-receiver (because my av-receiver has no hdmi input)
ethernet - connection to router

when i power on the tv everything is ok.
when i chance from hdmi2 (picture and sound is working) to hdmi1 or hdmi3 and change back to hdmi2 there's no sound anymore.
when i change from hdmi3 to hdmi1 or hdmi2 and change back to hdmi3 i get the message "no supported video-format"

the tv lost the network-connection several times .. net-tv or browse computer is working and in the next second there's no connection anymore.

the only way for me at the moment to fix this bugs is power off and power on .. but that is no solution.

as i said before .. with the firmware 140.25 everything worked fine but since i updated to 140.27 last night there are problems over problems.

is there any possibility to change back to 140.25?

thx
Aqua

Toengel
01-06-2011, 12:45 PM
Hi,

you can try to load tv defaults and set up the tv again (channel settings will be lost, I think). Also you can try to disconnect all devices, boot your tv 1 or 2 times and plug in each device sequentially.

Toengel@Alex

Aqua
01-06-2011, 12:49 PM
ok thanks .. i try it.
also delete all devices from the menu?

Aqua

Toengel
01-06-2011, 12:58 PM
Hi,

yes - delete all, disconnect all, shut down tv. Maybe switch the tv also hard off. And then start all over again. But not all devices at the same time...

Toengel@Alex

Aqua
01-06-2011, 01:30 PM
Hi,

all done .. nothing helped :-(

Aqua

Toengel
01-06-2011, 01:44 PM
Hi,

call your local Philips service...

Toengel@Alex

Aqua
01-06-2011, 02:07 PM
Hi,

i think this would be the best.
thx for your help.

Aqua

hiervierbier
01-06-2011, 03:34 PM
Still have the audio intermission on my 9705.
Tested: Satelite receiver via HDMI1, Wii via YPrPb.
Cheers, hvb

billbond4
01-06-2011, 04:08 PM
Im using 32PFL5605H/05 and installed 140.27 to get rid of the intermittent sounds problems, but the problem is back again :-(
Think its time to bring it back to shop !

petasis
01-06-2011, 07:04 PM
Im using 32PFL5605H/05 and installed 140.27 to get rid of the intermittent sounds problems, but the problem is back again :-(
Think its time to bring it back to shop !

You are lucky you have this option. I don't, and I am stuck with a TV that does not have even EPG :(

Nettle
01-06-2011, 07:40 PM
I've tried to update the firmware directly from the internet connection but the Tv tells me that nothing is available for this model.

I'm downloading it from Philips Support Page right now. I'll keep you informed regarding the bugs' situations.

regards

Toengel
01-07-2011, 06:26 AM
Hi,

the update isn't available yet via the integrated update mechanism.

Toengel@Alex

Nettle
01-07-2011, 07:57 AM
I've updated the firmware to the latest version 140.27: the intermittent sound lost is still present! :-(

The release notes speak about a "Improved connectivity to improve compatibility with other external devices".

Which devices? Which connectivities are improved? For sure not the mine one.

I'm contacting a consumer association and my lawyer in order to have the money back and bring the TV + Sound bar to the shop due to a lack of conformity

I cannot conceive that a prestigious brand as well as Philips can provide a sound problem so scandalous with non solution since several months.

It should be the most urgent priority for the R&D dept.

The TV is mainly made of "sound and image". It's a shame.

regards

Toengel
01-07-2011, 08:25 AM
Hi,

where do you find the release notes? Can you post a link?

Toengel@Alex

Toengel
01-07-2011, 11:02 AM
Hi,

I have confirmation that another firmware will be released in january. Release notes for 140.27 will be included in the release notes of the coming firmware release (in january).

Toengel@Alex

billbond4
01-07-2011, 11:49 AM
@ Toengel, any idea when in January it might be released?

Toengel
01-07-2011, 11:51 AM
Hi,

in the next 3 weeks :D - I think at the end...

Toengel@Alex

billbond4
01-07-2011, 12:05 PM
Cheers Toengel, yeah probably at the end of the month

Nettle
01-07-2011, 12:26 PM
The release note for this fw version are not detailed.

http://www.p4c.philips.com/cgi-bin/dcbint/cpcontent.pl?scy=IT&slg=ITA&mid=Link_Software&session=20110107035151_88.55.67.195&ctn=37PFL8605M/08&dct=FUS&did=ITA&reldct=FHI&file=/files/3/37pfl8605m_08/37pfl8605m_08_fhi_eng.pdf#toolbar=0&zoom=100

I've seen (in the release note link) that, for every new version:

Software history - Main modifications

Each release contains:
All solutions identified in earlier version.
Improved connectivity to improve compatibility with other external devices

regards

Toengel
01-07-2011, 12:35 PM
Hi,

thats a standard paragraph in each release note document - independent of the release version...

Toengel@Alex

Nettle
01-07-2011, 12:53 PM
I know that is a standard paragraph, what is annoying is the fact that my problem of intermittent sound lost is not solved.
Is very irritating to watch a film with that problem: the dialogues cannot be understand.

regards

Toengel
01-07-2011, 01:38 PM
Hi,

concerning the next firmware release... Please note that software development isn't a time-fixed process. It always could happen that a major bug could be found in the last phase of a release. So don't count on fixed dates. A software release is done, when its done (like John Carmack always says...) ;)

Toengel@Alex

ilise
01-07-2011, 02:21 PM
Watching 3D With the new firmware I have come across to a much less crosstalk than with the 025 one,
Is is way to noticeable to ignore it. I can not expalin it other than the new firmware addresses the 3D criosstalk sonehow,
I have the new cinema tv (9955 model)
Has anyone else experienced anything close to my observation and would like to share it?
Cheers,
Nick

Aqua
01-07-2011, 05:34 PM
Hi,

I have confirmation that another firmware will be released in january. Release notes for 140.27 will be included in the release notes of the coming firmware release (in january).

Toengel@Alex


Hi,

i hope this new firmware will fix all of the problems with my tv.

Aqua

Nettle
01-07-2011, 07:58 PM
I've tried even the following strategy:

the TV PFL8605M/08 has got the HDMI1 ARC that is 1.4.

In order to avoid problems, as the soundbar manual says, I've connected the COAXIAL cable from the soundbar to the TV.

The HDMI ARC cable can be used ONLY if the TV and the sound bar are both 1.4 HDMI (the HTS5120/12 has got a HDMI OUT only 1.3)

The problem is still there: the intermittent sound lost is always there!

:-(((((((

Marco
01-08-2011, 10:41 PM
Since the latest firmware i lost many times the sound of the tv (140-27). I've a 9705 tv.

Before the update I had no problem with the sound.
Sound goes of for a few seconds and after the few seconds it comes back.

Nettle
01-09-2011, 08:09 AM
Since the latest firmware i lost many times the sound of the tv (140-27). I've a 9705 tv.

Before the update I had no problem with the sound.
Sound goes of for a few seconds and after the few seconds it comes back.

Are you using an external amplifier/Soundbar/home teather system with the TV?

My 8605 works well if it's used alone, the intermittent sound lost happens with the soundbar activated (both HDMI or Coaxial connection). It happens with the 140.25 and with the 140.27.

regards

dj addams
01-09-2011, 10:14 AM
Hello,
yes i have that sound issue too.i have cinema from week 48, but last week i have sometimes audio issue, 4-5 sec mute and then sound back. i tried the latest fw 140.27 (before i have 140.25)but issue are still there..so fw not work.. so where is that "fix"? in this fw not...

hope in next fw?

hiervierbier
01-09-2011, 07:52 PM
Are you using an external amplifier/Soundbar/home teather system with the TV?

My 8605 works well if it's used alone, the intermittent sound lost happens with the soundbar activated (both HDMI or Coaxial connection). It happens with the 140.25 and with the 140.27.

regards
My 9705 can do the sound failure without external apparatuses! :) ...
I mean :( , :'( even.

Nettle
01-09-2011, 07:57 PM
In my case the sound interruption is related to the connection with the Soundbar (external amplifier).

The TV alone works very well from this point of view.

regards

Marco
01-09-2011, 09:24 PM
I'm using it without an external home theatre system.
This evening i did a full reboot of the tv, because the sound was like a computer modem.

When i shutdown the tv en put is on again the sound was better.

Marco
01-09-2011, 09:25 PM
Can i go back to the .025 firmware?

Nettle
01-10-2011, 06:56 AM
I don't know,

you could chat form 8 am to 8 pm directly with Philips in order to send your question and receive a feedback immediately.

regards

Nettle
01-10-2011, 01:40 PM
Dear PHilips,

in my case (37PFL8605M/08), the installation of the latest firmware (vers. 140.27) is still not the solution!!!!

The intermittent sound lost with an external device connected (via HDMI or Digital Audio OUT (S/Pdif) with the HTS5120 PHilips still remains !!!!!!!!!!!

What does it mean?

Please let me know.
regards

Toengel
01-10-2011, 08:01 PM
Dear all,

Software 140.27 for the 8000 and 9000 series (xxPFLxxx5) is now officially available.

Release notes Q5551_0.140.27.0 (fixes for xxPFL8xx5 and xxPFL9xx5 series):
• The TV is intermittently loosing sound on the DIGITAL AUDIO OUT (S/PDIF) connection.
• Not all channels/services can be found during channel installation (only applicable to country Switzerland).
• The TV is intermittently loosing sound when you connect an external device via HDMI.
• Picture is distorted with vertical lines and micro-blocks while watching digital cable (DVB-C) channels (only applicable to country Finland).
• Unable to view “France 24” service in Net TV (only applicable to Net TV models).

Release notes Q5553_0.140.27.0 (fixes for 21:9 and xxPFL8xx5M and 9xx5M-Italy sets):
• Same as above + the TV automatically exits the Multimedia Home Platform (MHP) application (only applicable to Italy).

Hi,

see quote...

Toengel@Alex

Nettle
01-10-2011, 09:11 PM
Hi,

see quote...

Toengel@Alex

Dear Toengel,

i've installed the latest firmware version for my 8605M model (the Q5553_0.140.27.0) but the issue (intermittent sound lost via HDMI or SPDIF with an external device, a HTS5120 philips soundbar in my case) is still the same.

regards

Toengel
01-10-2011, 09:33 PM
Hi,

thats strange, since they adressed this issue...

Toengel@Alex

hiervierbier
01-11-2011, 05:03 AM
And nothing about my Wii connected via YPrPb ;)
Judging from the users here, using the .27. FW, and still complaining about the same issues, i do get the feeling nobody from Philips is reading our input. I think they're ignoring us as hard as the problem itself :(. Feeling this way, i'm considering returning my set...

Toengel
01-11-2011, 06:26 AM
Hi,

the problem is, that with an message such as "does not work" or "is still present" one can't fix the problem (from developers view). You need to reproduce the error in the development department...

Toengel@Alex

Toengel
01-11-2011, 04:01 PM
Hi,

the release notes PDF is now online - the changelog is a little bit different:

Q55xx_0.140.27.0 (Publication date: 2011-01-05)

Solution for intermittent freezing picture in Finland.
Solution for zapping away from 3D broadcast channel in the Netherlands that results in no video.
Solution for intermittent disturbance on audio via SPDIF out.
Solution to prevent random services installation on UPC cable com in Switzerland.
Solution to avoid that the set is rebooting/dead after sw update via PTA02 by packed stick.
Solution X talk 3D.
Solution for distorted sound with certain video formats playing via HDMI.
Solution about the issue when the Double Video MHP application "GF Pay" is killed and is switching from secondary to primary video.
Solution for installing Dig DVBC , DVB‐C when 170MHZ in MUX, picture is distorted.
Solution for sound drops.
Q55xx_0.140.25.1 (Publication date: 2010-11-23)

Fix-visible bright lines at the right border in the 58PFL9955H/12
Toengel@Alex

Nettle
01-11-2011, 07:53 PM
Clear!

The release notes published some days ago were not completely correct.

We're waiting for the soutions for the main audio lost issues (via HDMI and SPDIF with externl devices connected)

regards

ilise
01-11-2011, 09:42 PM
Hi,

the release notes PDF is now online - the changelog is a little bit different:

Q55xx_0.140.27.0 (Publication date: 2011-01-05)

Solution for intermittent freezing picture in Finland.
Solution for zapping away from 3D broadcast channel in the Netherlands that results in no video.
Solution for intermittent disturbance on audio via SPDIF out.
Solution to prevent random services installation on UPC cable com in Switzerland.
Solution to avoid that the set is rebooting/dead after sw update via PTA02 by packed stick.
Solution X talk 3D.
Solution for distorted sound with certain video formats playing via HDMI.
Solution about the issue when the Double Video MHP application "GF Pay" is killed and is switching from secondary to primary video.
Solution for installing Dig DVBC , DVB‐C when 170MHZ in MUX, picture is distorted.
Solution for sound drops.
Q55xx_0.140.25.1 (Publication date: 2010-11-23)

Fix-visible bright lines at the right border in the 58PFL9955H/12
Toengel@Alex

What Solution X talk 3D stands for?
Is it something that fixes or improves crosstalk while whatching 3D?
I have definatgely observed minor crosstalk 3D issues since the upgrade to 0.27 firmware,
Please verify!
Nick

Leonos
01-12-2011, 08:20 AM
Can someone ask philipswhat they did to reduce the crosstalk ? Maybe inserted black frames like samsung does ?(this would be a smart move).

billbond4
01-12-2011, 09:38 AM
Ok the main main issues in 140.27 for me 32pfl5405h/05
* Intermittent sound STILL a problem, but occurs less often.
* Out of sync video and audio after approx one hour of watching movie file through USB.

Workarounds:- ( that work for me)
* for Intermittent sound a power cycle of TV every night.
* for out of sync video and audio,do a fast forward or rewind for a few seconds, restores the sync.

Its funny the Philips release notes say the issues were fixed in 140.27 and 140.23, but they still exist but less often, Weird !!

Philips
01-14-2011, 09:58 AM
Dear all,

Regarding sound problems, read also this (http://www.supportforum.philips.com/showthread.php?926-Sound-cut-off-on-my-40PFL7605H12/page2).

petasis
01-15-2011, 04:13 PM
I also verify that 140.27 DOES NOT solves the audio pauses from the SPDIF on my 46PFL9705.

When the output is set to 23.976 Hz (the frame rate of bluray movies), the image is ok, but there are sound pauses from the SPDIF. If I set the frequency to 24 Hz (and not 23.976), then there are no sound pauses from the SPDIF, but there are pauses in the image shown on screen. Is this a hardware failure, and not firmware problem?

billbond4
01-15-2011, 07:40 PM
its definitely a software problem it was introduced by 140.25.occuring less often in 140.27

Nettle
01-16-2011, 01:17 PM
I'm agree with you.

regards

brexsteen
01-16-2011, 06:14 PM
I have a Philips 32PFL8605 tv. A Philips satellite decoder DSR5020 is connected to it with a HDMI cable. DVB-T is also connected directly to the tv. I had enormous sound drops during the first 10 minutes when I switched the tv on and wanted to use the satellite decoder.I applied the FW 140.27 to the 32PFL8605. It solves the problem of the enormous sound drops during the first 10 minutes when using the satellite decoder, BUT now when I switch from a HD channel to a standard channel or vice versa, it's very strange: I get first during 1 second sound, then during 1 second a black screen without sound, then during 2 seconds the image without sound, and after all that I finally get an image with the sound. Did others also encounter this problem with the new update ? is Philips working on it ? Thanks for your help.

petasis
01-17-2011, 07:05 AM
its definitely a software problem it was introduced by 140.25.occuring less often in 140.27


I'm agree with you.

regards

Are we all talking about the SPDIF output, and the little pauses it inserts to sound?
Because there two sound problems (the other is that sound stops from the TV speakers/headphones)...

Leonos
01-17-2011, 07:44 AM
I only have sometimes soundloss when watching a HD channel through ci+ (not very often).
But when it happens in every case the picture also gets disturbed at the first time it happens.
It's like the processor gets wrong data from the broadcast, resulting (logical) in disturbed picture and sound, but after that it looks that, due to this, the system can't keep up anymore with processing the bitstream, resulting in soundloss and sometimes some more picture disturbances.
I have to switch to another channel and back to get it on track again.
(I'm using the latest firmware .27)
So it ain't happening when I use an external source, like mediaplayer or bluray.

Maybe this information mind be helpfull for the developers.

Nettle
01-17-2011, 09:56 AM
Are we all talking about the SPDIF output, and the little pauses it inserts to sound?
Because there two sound problems (the other is that sound stops from the TV speakers/headphones)...

I'm referring to the intermittent sound lost o2 a couple of seconds (via HDMi and/or SPDIF) connected to an external devce (in my case a Philips soundbar).

regards

billbond4
01-17-2011, 10:24 AM
im talking about the sound loss in the tvs speakers

dj addams
01-17-2011, 12:38 PM
hello...
have someone a problem like tv automatic turn off and the on?i see it yesterday and before 5 min again.tv switch off and then again on... what is?that fw 140.27?had someone problem like this?thx

Toengel
01-17-2011, 12:50 PM
Hi,

two days ago, my tv also rebooted when I started Net TV... (58PFL9955)...

Toengel@Alex

dj addams
01-17-2011, 12:57 PM
Hi,

two days ago, my tv also rebooted when I started Net TV... (58PFL9955)...

Toengel@Alex


hello.thx for answer.my tv rebooting, but i don΄t have any connection to net tvv,or wifi..
only vd player,home cinema and STB (UPC)

i don΄t know if it possible to do with new 140.27 fw. on 140.25 my tv don΄t reboot, i΄m sure

thx for answer again... hope will be fix in next firmware if philips know about this problem...

Addams

Alicia
01-21-2011, 09:18 PM
My TV still hasn't detected this new FW.....

Toengel
01-22-2011, 08:47 AM
Hi,

it always takes some time for the automatic update...

Toengel@Alex

archiv
01-25-2011, 09:24 PM
on my 32pfl8605k/02 tv the pictures does sometimes switch completely black for 1-2 seconds and automatically back to the source.
it happens on all my sources/devices like digital tv, htpc, pc and console. all connected via HDMI.
is this a known bug?

dj addams
01-26-2011, 03:35 PM
don΄t know.hope yes.my tv switch off again and again..3-4 times per day... completly for some seconds and then after swich off

don΄t know why :(

it΄s software bug?

Nick
01-27-2011, 04:04 PM
I Still have serious 3D X-Talk problems on my 40PFL9705/12, (Week 34) and still no EPG here in the U.K. on my set ( I had FULL EPG on my 40PFL9704/05 ), with the 027 firmware

Nick

Chrissie18
01-28-2011, 08:19 PM
on my 32pfl8605k/02 tv the pictures does sometimes switch completely black for 1-2 seconds and automatically back to the source.
it happens on all my sources/devices like digital tv, htpc, pc and console. all connected via HDMI.
is this a known bug?

I have the same with my 9705, but I'm still running .25.
I must say that I did not notice this for a long time. I've just recently switched off the TV completely for a while, maybe this will keep it from happening for a while... (or maybe that just seems that way)

Chris

Toengel
01-29-2011, 11:12 AM
Hi,

I noticed that HD sound passthrough isn't possible anymore. Following scenario.

- BD-Player connected via HDM1ARC to TV
- TV connected via digital coax to home theatre system

DTS or DolbyDigital isn't pass through from BD over the TV to the HTS. Dolby digital from TV to HTS works fine. As a workaround one can connect the BD directly to the HTS.

As far as I can remember this worked in a previous firmware. Or am I mistaken? If not, I wish this as a feature in one of the next releases, please!

Toengel@Alex

Lwb
02-02-2011, 09:22 PM
To confirm, if Philips are reviewing this topic .

The intermittent sound loss issue is still very mutch a problem with .27 fw.
Most noticeably with Hdmi and using the TVs internal speakers.

Toengel
02-03-2011, 06:50 AM
Hi,

Philips already stated that they are working on the sound issue of the internal speakers...

Toengel@Alex

Nettle
02-03-2011, 07:15 AM
To confirm, if Philips are reviewing this topic .

The intermittent sound loss issue is still very mutch a problem with .27 fw.
Most noticeably with Hdmi and using the TVs internal speakers.

...even with the external speakers

regards

Philips
02-03-2011, 09:27 AM
Here is a tip:
We still are working hard on a solution for the "intermittent sound loss" problem. What we noticed is that it mostly starts to happen after a longer period of "on" time (incl. standby), and from that moment onwards, it will happen more frequently.

A temporary "solution" can be to switch "off" the TV with the mains switch instead of putting it in standby. This will give some "room" before it starts again.

We know it is not yet THE solution you all are waiting for, but at least it can bring some relief.

Nettle
02-03-2011, 09:33 AM
Thanks for the feedback. I hope that the solution could arrive soon.

Is very frustrating and irritating having spent so much money for a product with such a defect.

I must be honest: as member of a consumer association I'm not recommending the purchase of your products (TV and soundbars) to the other members till the sound loss will remain.

regards

Toengel
02-03-2011, 09:38 AM
Hi,

@Philips

thanks for sharing that!

However - if I switch my TV hard off, the EasyLink connection to my BDP9600 is always lost (when I switch my TV on again). It takes several days till the BDP is again present in the home menu.

Toengel@Alex

billbond4
02-03-2011, 10:08 AM
yeah I always do a power cycle of about a minute every night (using the power switch under the screen) and that seems to have reduced the occurrence of the sound loss on 140.27 a lot.

paul1077
02-05-2011, 08:40 PM
Hating this issue is still ongoing. Why release a firmware upgrade that does not resolve the problem. Wishing now I bought a different TV. I paid €2k for a Philips 3D TV 46PFL8605H/12 and 3D glasses and 3d blu ray. Its ridiculous that every few weeks it becomes unwatchable due to intermittent sound loss. Its outrageous that in this day and age a company can get away with selling a faulty product. This has not helped Philips reputation.

ali54
02-06-2011, 03:26 PM
i never had a sound problem with my 9705 but i did starting having problem after updating to 0.27 so i went back to 0.25 for now

HWAM
02-06-2011, 08:28 PM
Today my TV was switched on whole day. Also a long time in stand-by. And indeed the sound and display problem was terrible this evening. Very bad. I hate it! I switched of the TV for 30 seconds (switch on the TV) and switched it on again. This was not a working solution for me. The sound and display problems occurs very much after this off/on thing. Philips I hope you will fix this very soon because I don’t like this problem. It’s awful. I use a Humax 5200 and I also have a module for the CI+ slot and both will give the same problem. Please tell us how long we must wait for a new firmware which will fix this problem. The 027 version is very bad. Was a very old firmware better? Please give us more details and a fixed date!

Leonos
02-07-2011, 07:18 AM
I also had the same problems again yesterday. It happend just an hour after I switched the TV on with the switch.
Zapping to another channel and back didn't work. But after pressing the home button and selecting 'watch tv' again seem to work at that time and the sound and picture problem was gone. Again the problem was on a HD channel.
Looks like the tv is running out of memory and that needs to be flushed.

Alicia
02-07-2011, 08:58 PM
My TV still hasn't detected this new FW.....
One month after release of firmware and still my tv hasn't detected this fw....

@Philips mod, is this fw not available for automatic update or is the auto-update functionallity broken ?

ali54
02-07-2011, 10:22 PM
One month after release of firmware and still my tv hasn't detected this fw....

@Philips mod, is this fw not available for automatic update or is the auto-update functionallity broken ?

mine is doing the same thing with 0.25 soon as it went live my tv seen the update but it dosent see the 0.27

Toengel
02-08-2011, 06:46 AM
Hi,

not all version are offered via the integrated update feature immediately after the release on the Philips support web page. Just wait or update via USB.

Toengel@Alex

Nettle
02-08-2011, 12:11 PM
One month after release of firmware and still my tv hasn't detected this fw....

@Philips mod, is this fw not available for automatic update or is the auto-update functionallity broken ?

Dear all,

with the bunch of bugs/problems that the 0.27 fw release is offering: why should Philips give it available even for automatic update?

regards

Toengel
02-08-2011, 12:14 PM
Hi,

I think, when a firmware is released where all sound issues are fixed... THAT firmware will be offered via the integrated update mechanism...

Toengel@Alex (Toengel@Alex)

Philips
02-08-2011, 03:08 PM
Hi,

I think, when a firmware is released where all sound issues are fixed... THAT firmware will be offered via the integrated update mechanism...

Toengel@Alex (Toengel@Alex)

Good thinking Alex!

ali54
02-08-2011, 03:58 PM
as some of yous might no i have been having some problem with the motion on my 9705 last week some one came to my house to look at it and they said it looks like motion judder today i get a phone call from repair center telling me there is a softwear update out and they need to come to my house and do the update but they could not tell me what this update dos. haz any one heard of this update and no what it dos

JuAn
02-08-2011, 05:32 PM
What is your current SW version?
If you have version 140.25 then you should upgrade to 140.27.
Can be downlaoded fromthe website and upgraded via USB.

ali54
02-08-2011, 06:23 PM
What is your current SW version?
If you have version 140.25 then you should upgrade to 140.27.
Can be downlaoded fromthe website and upgraded via USB.
its not that type of update that you can download from the website and put on usb this update got to be don by engineer

Leonos
02-09-2011, 08:58 AM
I discovered something yesterday watching 3D content on my 40" 9705, after reading some stuff on forums.
While watching the movie I did see some major crosstalk. I pauzed the movie and got my blowdryer.
Then I heated up the screen a bit with it, not to hot off-course, with the 3D glasses on.

A miracle seem to happen where I saw the crosstalk slowly disappearing when I heated up that part of the panel.
The panel felt warm, not hot at that moment. And no, this is not a joke !

Warming up the panel makes the lcd's a bit faster resulting in lower crosstalk.

So Philips just has to decrease the shuttertimes of the glasses a little bit to make the crosstalk problem disappear.
This would give the lcd's just that needed extra time to switch off, before the other eye of the glass opens.
(it would even be better if this delay could be entered by the user).

Eliot
02-10-2011, 05:33 PM
I've owned my 46PFL9705 since just before Christmas and have two problems with it that the new software has failed to fix or actually may have caused:

1) I use an amp to drive the sound and as such I do not use the internal speakers. It matters not whether I turn them down or off, I get a buzzing noise coming from them which is very annoying. I know others are suffering with this fault as I've seen it mentioned on other forums (AVForums etc.). Surely Philips can provide a software fix for this?

2) Since owning the TV the quality of motion handling seems to have decreased. This can be seen when watching dark scenes on Bluray discs (e.g. the scene at the start of the Coen Brothers 'A Serious Man') or when watching relatively low resolution footage such as that I get through the SD broadcasts on Sky and Freesat. As objects move on the screen they leave traces / smears as they move. This effect is still there when the Perfect Natural Motion is off. It does seem to have got worse recently. Maybe I've only just started to notice it or maybe it's connected to the latest software update? I've a wonderful CTR Philips set (32PW9618) which displays this behaviour to a lesser extent on dark scenes, so I'm assuming it's to do with Philips motion algorithms. What can Philips do to correct this? It's very annoying when I see much cheaper, lower grade sets not displaying this type of behaviour.

The only other thing I would like to see (but it's not a massive problem) would be the option to rename the Smart Picture modes, so I can easily remember which ones I have set up for 3D Games, 3D Films, TV, Bluray etc.

If these issues could be addressed then I would finally be as thrilled with my new TV as I was with my last Philips set.

HWAM
02-10-2011, 07:08 PM
Philips: please give an update of this sound problem with the 027 firmware. How long must we wait??

Nettle
02-10-2011, 09:07 PM
I use an amp to drive the sound and as such I do not use the internal speakers. It matters not whether I turn them down or off, I get a buzzing noise coming from them which is very annoying. I know others are suffering with this fault as I've seen it mentioned on other forums (AVForums etc.). Surely Philips can provide a software fix for this?
.

After one day of the Soundbar's purchase I had the same buzzy noise from the right speakers: I've brought it back to the shop and they've replaced it with a new one.

The second one is not affected from this problem. In my opinion it was an hardware problem, not a software one.

Have you tried to change the soundbar or to repair it?

regards

ali54
02-10-2011, 09:55 PM
eliot
you are right about the motion geting bad i boght my tv same time as you and it was perfect after 700 hours of use motion start geting bad smearing,tearing,flikering in backround stuff when camera panning and now there is more pepole complaying about this problem so there is some thing going here and it needs to be fixed

Eliot
02-13-2011, 07:43 PM
After one day of the Soundbar's purchase I had the same buzzy noise from the right speakers: I've brought it back to the shop and they've replaced it with a new one.

The second one is not affected from this problem. In my opinion it was an hardware problem, not a software one.

Have you tried to change the soundbar or to repair it?

regards

Nettle, I'm not sure you understand the problem and perhaps I did not express myself clearly enough. All of my inputs go through the amplifier and the video signal is sent to the TV and the sound outputted via the surround speaker setup. I'm not outputting any sound from the TV, not even by ARC as I have a separate satellite decoder running through the amplifier and therefore do not use the internal decoder. The issue I have is that when the TV is on there is a buzzing noise coming from the speakers on the TV even though I am outputting no sound from them. They make this sound whether I simply turn the volume down or turn the TV speakers off in the TV's menu. The sound from the amplifier thought the 5.1 speaker setup is fine. It's a problem with the TV itself. It’s one I could live with just about if Philips could sort the motion issues (smearing / tracing) out.

Hopefully someone from Philips might be able to comment?

Eliot
02-13-2011, 07:50 PM
eliot
you are right about the motion geting bad i boght my tv same time as you and it was perfect after 700 hours of use motion start geting bad smearing,tearing,flikering in backround stuff when camera panning and now there is more pepole complaying about this problem so there is some thing going here and it needs to be fixed

ali, I've read most of your posts on AVForums and have to say that you seem to be experiencing worse symptoms than myself. Did you try putting your TV back FW v.0.140.25? I seem to remember reading that you were intending to try it. If so did it make any difference? I'm wondering if it is a software issue caused by the upgrade of whether it is a problem caused by the screen 'aging'. Hopefully it's software and it can be rectified by Philips via further firmware updates.

Again, maybe someone at Philips could comment?

ali54
02-13-2011, 09:34 PM
ali, I've read most of your posts on AVForums and have to say that you seem to be experiencing worse symptoms than myself. Did you try putting your TV back FW v.0.140.25? I seem to remember reading that you were intending to try it. If so did it make any difference? I'm wondering if it is a software issue caused by the upgrade of whether it is a problem caused by the screen 'aging'. Hopefully it's software and it can be rectified by Philips via further firmware updates.

Again, maybe someone at Philips could comment?

i went back to 0.25 and no joy my tv was fine utill one day i boght a amp and removed all hdmi cable from the tv and put all of them thro the amp then start it haveing problems with motion but after that i chaged back to all hdmi to the tv but dident fix it i have checked all hdmi ports and they all ok so i dont no whats going on.but i cant see it was the amp that cused the problem

gikophi
02-16-2011, 08:09 PM
Hi all

Moderator is possible to know the official issues open about this version?

Regards

Philips
02-18-2011, 10:30 AM
Status 18-Feb-'11: New SW version 140.32 is now in beta testing phase.
This version addresses the following issues:
• Audio drop solution :D.
• Zap time improvement.
• Macroblocks improvement.
• PIP available with DVB-S signals.
If no real problems arises from this beta test, we will release it soon.

Toengel
02-18-2011, 11:22 AM
Hi,

excellent :)

Toengel@Alex

Chrissie18
02-18-2011, 11:29 AM
Great!
We'll keep our fingers crossed.
Hope it didn't cost too many pizza's... :D

Nettle
02-18-2011, 11:54 AM
Status 18-Feb-'11: New SW version 140.32 is now in beta testing phase.
This version addresses the following issues:
• Audio drop solution :D.
• Zap time improvement.
• Macroblocks improvement.
• PIP available with DVB-S signals.
If no real problems arises from this beta test, we will release it soon.

Dear Philips,

if you need a beta tester, here I am.

regards

el911wood
02-18-2011, 12:06 PM
hi philips,
no 3d improvements ?
grml

Nettle
02-18-2011, 12:15 PM
Hi,

as Philips already said in another thread, it takes some days until the official release notes are available. As far as I know the following was fixed and improved respectively.

- audio intermission was fixed

Toengel@Alex

Is the "solved" sound loss issue intended as:

"TV stand alone" and "TV connected to an external device via HDMI o SPDIF"

or only one of them?????

Is not the right problem (mine one is the second) but they can't be both tolerated anymore.

regards

Toengel
02-18-2011, 12:20 PM
Hi,

I hope that alle sound issues will be solved...

Toengel@Alex

Erikrijnders
02-18-2011, 04:31 PM
Status 18-Feb-'11: New SW version 140.32 is now in beta testing phase.
This version addresses the following issues:
• Audio drop solution :D.
• Zap time improvement.
• Macroblocks improvement.
• PIP available with DVB-S signals.
If no real problems arises from this beta test, we will release it soon.



WHAT, STILL NO NOW/NEXT-feature ???????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!
Philips you are making a fool out of the consumers!!!! A feature that schoud be in an expensive tv is still not in there after ONE YEAR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

gikophi
02-18-2011, 04:32 PM
Hi all

Thanks Moderator for the information of the new version.
In the future I think will please everyone get this information when becomes available.

I also believe that the outstanding problems should be available to avoid unnecessary questions.

What do you think?

Regards

ali54
02-18-2011, 05:28 PM
any one no what Macroblocks improvment is for any thing to do with motion

Toengel
02-18-2011, 05:44 PM
Hi,

sometime there are block artifacts visible (looks like an chess board, good visible is some
color gradients) - i think that is meant with this issue.

Toengel@Alex

Alicia
02-18-2011, 05:51 PM
WHAT, STILL NO NOW/NEXT-feature ???????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!
Philips you are making a fool out of the consumers!!!! A feature that schoud be in an expensive tv is still not in there after ONE YEAR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Not sure what you mean with now/next feature? The tv showing what programme you are watching right now and what will come after it ? Mine does that via options button, then select programmes....

But in general, i prefer fixing confirmed bugs before adding new features

Freddy
02-18-2011, 10:57 PM
Status 18-Feb-'11: New SW version 140.32 is now in beta testing phase.
This version addresses the following issues:
• Audio drop solution :D.
• Zap time improvement.
• Macroblocks improvement.
• PIP available with DVB-S signals.
If no real problems arises from this beta test, we will release it soon.That's good to know! Thanks for telling us!... :)
I'm just missing one important thing: :(
Dark Backlight bands on every 32" PFL9705 so far (http://www.supportforum.philips.com/showthread.php?947-Dark-Backlight-bands-on-every-32-quot-PFL9705-so-far)
Please, Philips!?... Do not forget this!

petasis
02-19-2011, 05:58 AM
Status 18-Feb-'11: New SW version 140.32 is now in beta testing phase.
This version addresses the following issues:
• Audio drop solution :D.
• Zap time improvement.
• Macroblocks improvement.
• PIP available with DVB-S signals.
If no real problems arises from this beta test, we will release it soon.

Any news regarding DVB-T EPG for Greece? Currently there is no EPG at all, either DVB-T or IP. And Philips is the only brand whose TVs do not have DVB-T EPG in Greece. All the other do show daily/weekly guides....

Erikrijnders
02-19-2011, 08:26 AM
Not sure what you mean with now/next feature? The tv showing what programme you are watching right now and what will come after it ? Mine does that via options button, then select programmes....

But in general, i prefer fixing confirmed bugs before adding new features

This IS a bug. This should be on every Philips tv, I expect this as a consumer. I donot want to go through options to see what i am watching and what's next. All the other trademarks have it, so Philips isnot scoring points to its consumers.

Eliot
02-19-2011, 10:45 AM
Status 18-Feb-'11: New SW version 140.32 is now in beta testing phase.
This version addresses the following issues:
• Audio drop solution :D.
• Zap time improvement.
• Macroblocks improvement.
• PIP available with DVB-S signals.
If no real problems arises from this beta test, we will release it soon.

So:

Audio drop solution (Doesn't affect me as I use an external amp and turner, but good to see it's getting fixed)

Zap time improvement (reduce time from pressing the change channel button and the channel actually changing)

Macroblocks improvement (again for the internal tuner, good for those who use it)

PIP available with DVB-S signals (once again for the internal tuner)


All well and good, but this in no way addresses the motion issues (smearing / traces) or the buzzing sound emitted from the speakers when the volume is turned right down or the speakers are set to off. I really was hoping for a solution to these fundamental issues, not just these minor tweaks.

Philips, can you not give us an indication of whether these issues are being addressed?

ali54
02-19-2011, 11:41 AM
i would like to see a fix for the motion judder on blueray movies

sokolum
02-19-2011, 11:00 PM
Any change that the EPG implementation get any better? Why is that when watching EPG, the tv is swithed away? This slows down everything a lot.

I have seen epg implementations about 3 years ago that really looks better then what i have now with my 46fpl9705h12.

- why no channel numbers when watching EPG?
- why the tv dont show a small frame with THE current tv channel when watching epg?
- why is the epg implementation so terible slow?
- why only show two block of tv shows, and not like what is comming the next few hours?

The currently implementation of epg is really not one of the strongest points, considered that 9705 should be noted as the flag snip? I guess there is still some work to do there.

Edit: i expected to see better with an model that won an EISA adward, dont you think?

Edit 2: forgot to mention that EPG doesn't start at the channel you currently watching at, it start at top. Most enoying... As my opinion. Because its logical that EPG starts showing information at the channel you are currently watching at...

Question at Philips, any change that this is going to be improved for 9705?

Freddy
02-20-2011, 12:40 PM
• PIP available with DVB-S signals.Just out of curiosity:

so far I haven't seen any responses to this announcement, but am I alone in finding this kinda exciting!?... ;) I mean, I don't have DVB-S, but could this be the beginning of a more complete PIP functionality, whereas this feature was completely absent until now?... That would be great! :cool:

kelan
02-20-2011, 02:44 PM
Status 18-Feb-'11: New SW version 140.32 is now in beta testing phase.
This version addresses the following issues:
• Audio drop solution :D.
• Zap time improvement.
• Macroblocks improvement.
• PIP available with DVB-S signals.
If no real problems arises from this beta test, we will release it soon.

What about of Dirty Screen Effect or the streaks I get on panning shots. I do not understand why the 46" 9705 has worse image than the old 9603

petasis
02-21-2011, 08:37 AM
Any change that the EPG implementation get any better? Why is that when watching EPG, the tv is swithed away? This slows down everything a lot.

I have seen epg implementations about 3 years ago that really looks better then what i have now with my 46fpl9705h12.

- why no channel numbers when watching EPG?
- why the tv dont show a small frame with THE current tv channel when watching epg?
- why is the epg implementation so terible slow?
- why only show two block of tv shows, and not like what is comming the next few hours?

The currently implementation of epg is really not one of the strongest points, considered that 9705 should be noted as the flag snip? I guess there is still some work to do there.

Edit: i expected to see better with an model that won an EISA adward, dont you think?

Edit 2: forgot to mention that EPG doesn't start at the channel you currently watching at, it start at top. Most enoying... As my opinion. Because its logical that EPG starts showing information at the channel you are currently watching at...

Question at Philips, any change that this is going to be improved for 9705?

I am shouting for six months now, that EPG is below competition to other TVs.
I am not sure that philips has understood the rage of customers, who have bought such an expensive TV, and found so BASIC features missing...
I am sure they have seen the drop in TV sales for 2010 according to what they expected. But I am not sure they have understood why, they are not reading the messages current owners are sending...

gad
02-21-2011, 09:46 AM
Dear Petasis, I couldn't agree more with you!

This post of mine in relation to the 3d
http://www.supportforum.philips.com/showthread.php?634-Philips-Series-8-and-9-and-3D-Gaming&p=3409#post3409
shows that I am a very loyal customer of Philips with a very influential opinion due to my profession.

If one of the most loyal customers of Philips is considering to stop buying from Philips and stop recommending, how does that equate to the bigger picture of sales for Philips?

I am disappointed with the performance of this very expensive EISA awarded TV (46PFL9705) due to the following reasons:
1) 3D performance is horrendous
2) EPG support is extremely poor (not just for Greece, as you correctly stated, but in more countries too)
3) The backlights are flickering like Christmas lights when a scene is dim (making the picture look like a joke)
4) MPEG noise reduction is creating banding effects (so I am forced to have noise reduction to 'off')

Now, for a TV brand that excels in innovation, signal processing and is known for it's picture quality, the above points are enough to put me off of Philips for good.

Moderator, I have asked for a reply from Philips in regards to the 3d performance. So far I have received none!

I suggest that Philips lets us know what problems are being worked on so that we know that we are being heard and that there is some hope.
Please, apart from the very welcomed list of what's to be fixed in the next firmware, provide us with a list of known bugs/issues that you are or will be working on and let us know that you are aware of them and that you are indeed working on them.

Please listen to the pulse of your loyal base and respond in a correct manner.

If you loose your loyal base and we turn our back, then how do you not expect your sales to plunge?
We are the ones that recommend you on!

This is my last request and I hope that you will listen.

Moderator, please forward my posts (this one and the one in relation to the 3d) to your management and your marketers and I am awaiting for your reply.

Regards,
George

sokolum
02-21-2011, 08:46 PM
Dear Petasis, I couldn't agree more with you!

I am disappointed with the performance of this very expensive EISA awarded TV (46PFL9705) due to the following reasons:



I have still faith...

Erikrijnders
02-22-2011, 05:04 PM
Indeed Philips doesnot listen to their customers AT ALL. The now/next feature is something every customers DEMANDS and EXPECTS in an expensive tv. Because thsi is not supperted en Philips DOESNOT DO ANYTHING this is for me a reason to never buy a Philips tv again.

sokolum
02-22-2011, 08:38 PM
Indeed Philips doesnot listen to their customers AT ALL. The now/next feature is something every customers DEMANDS and EXPECTS in an expensive tv. Because thsi is not supperted en Philips DOESNOT DO ANYTHING this is for me a reason to never buy a Philips tv again.

Reading like this, you have lost your faith... Actually reading this, sounds like my feature wont be promissing...
This is my 1st Philips TV and no experiance with their support.

Sad to see that there actually people changed their mind by cause of what? Is their inovation not as what they announce, simplicity?

Erikrijnders
02-23-2011, 04:16 PM
I'de rather stich to their old slogan: lets make thinks better although a simple now/next feature seems to much to ask from Phhiips. All the other trademarks have it, only Philips has no feeling for what customers want.

Phlips doesnot even respond in this forum when people ask for this feature an that seems to me is saying enough. Phiiips ignores the requests form its customers......

bgxx
02-27-2011, 02:18 PM
I have 46PFL9705H and HTS5580.

Please solve the issue of "buzzing sound emitted from the speakers when the volume is turned right down or the speakers are set to off for HTS sound" which is really a fundamental problem as indicated by "Eliot" and very very annoying.