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View Full Version : VIOP855 no Skype contacts after V66.26/Skype 1.10.847 firmware upgrade



andypearce66@gmail.com
11-25-2012, 01:42 PM
After installing the latest firmware update V66.26/Skype 1.10.847
the phone no longer displays my skype contacts.

I have tried resetting the phone, changing the skype status etc as
stated in the other various discussion but nothing seems to help.

Does any one else have this problem ?

What is the procedure for raising the issue with Philips ?

kwinnie
11-26-2012, 05:50 AM
resetting your skype account helps?

andypearce66@gmail.com
11-26-2012, 07:27 AM
resetting your Skype account helps?

Do you mean actually on the phone. I have performed a full reset on the phone
which means I then have to add my Skype account back on, and still no contact
list.

Or is there some thing actually within my actual skype account itself I should reset ?

kwinnie
11-26-2012, 07:45 AM
Yes, make sure

1) the contact in your PC version Skype is normal.

2) you can login successfully. You can try log out and log in again.

3) Change status - from online to away. Just have a try.

4) If possible, can you try on another Skype account?

andypearce66@gmail.com
11-26-2012, 07:54 AM
1) the contact in your PC version Skype is normal.

When viewed from a PC [windows/linux/ipod] contact information is displayed correctly.


2) you can login successfully. You can try log out and log in again.

I can still successfully login from [windows/linux/ipod]


3) Change status - from online to away. Just have a try.

I can change the phones Skype status and it is correctly reflected.


4) If possible, can you try on another Skype account?

I have not tried this - I will attempt it tonight when I return home.

kwinnie
11-26-2012, 07:56 AM
Originally Posted by kwinnie
2) you can login successfully. You can try log out and log in again.
I can still successfully login from [windows/linux/ipod]

Sorry, i mean try this in your phone. but guess you already did this?

andypearce66@gmail.com
11-26-2012, 08:08 AM
Sorry, i mean try this in your phone. but guess you already did this?

Yes, it's necessary to re-login after a reset.

andypearce66@gmail.com
11-27-2012, 01:47 PM
Okay I tested if logging into a different Skype account should its contacts list and the answer is yes
it did. However after logging back into my own Skype account I still have no contacts displayed.

kwinnie
11-28-2012, 09:28 AM
this is quite strange... cud it be something related to your skype account settings?

andypearce66@gmail.com
11-28-2012, 09:45 AM
this is quite strange... cud it be something related to your Skype account settings?

I don't believe so as the phone has been working quite happily for the last 2 years with the same account, and then one day after the upgrade - no contact book. As my Skype contract is associated with this account I can not just change user or I would. Without the contact list it makes the phone pretty useless for outgoing calls.

Philips - QK
11-30-2012, 06:43 AM
Dear user,

I have checked with our engineer - we have one known case before. Our observation is that , this is caused by the SKYPE connectivity/ or server issue. Normally contact list recovers after sometime.

We cannot help much here but to refer you to check with Skype. Sorry for inconvenience caused to you.

Kind regards,
Philips Moderation Team

andypearce66@gmail.com
12-02-2012, 09:09 AM
Dear user,

I have checked with our engineer - we have one known case before. Our observation is that , this is caused by the SKYPE connectivity/ or server issue. Normally contact list recovers after sometime.

We cannot help much here but to refer you to check with Skype. Sorry for inconvenience caused to you.

Kind regards,
Philips Moderation Team

Okay Thanks for looking.

I have now re-added the contacts and will wait to see if as people reaccept the skype link requests
they will reach the phone.

Felix.Pahl
12-13-2012, 10:30 AM
This is a very old issue. The issue is pushed back and forth between Skype and Philips - you can find the same posts on the Skype forum and they are obviously fingerprinting to Philips.
The only problem is the customer who was stupid enough to buy the product in the first place (yes, we do actually pay your salary with our money).
There is only on known solution to this problem. I have posted a detailed description on the Skype forum.
Downgrade the version. Never accept any upgrades anymore. When you downgrade, all your contacts are back - miracle !!!
If you upgrade, your contacts will disappear after a few days or weeks and of course it's noone's fault again.
This is repeatable and anyone can actually try this. I am somehow sure this is only related to a small percentage of users, as they still manage to sell the product somehow. Maybe it's because we have been using Skype since day one and there is some strange information on the contacts, that cause the issue. But I will NOT reconnect hundreds of contacts - no way. I expect them to fix it. It is repeatable and the problem occurs with multiple users. This is a fault/bug in the system. Period.

steen1
12-23-2012, 01:26 AM
I received my brand new Philips Voip855 "Skype" phone few days ago. I was stupid enough to buy it before doing a proper research and under the impression that it actually supports Skype (which it obviously doesn't).

It came with firmware version V66.26 / 1.10.847 and - guess what - after signing in none of my contacts are displayed. Tried several resets as describe by Felix Pahl but it doesn't "revert to old firmware version" as it was delivered with the new version.

I guess I just bought a useless brick with two handsets and a price tag of approx 150 EUR. It seems a proven solution is a firmware downgrade so why on earth doesn't Philips provide us with the instructions and old firmware????? I'm an IT guy so I wouldn't mind using telnet, SSH, WinSCP, Putty or whatever it takes. Come on Philips - you can do better than this!