View Full Version : Ds9800W/10 issues

11-27-2012, 02:03 PM
I already tried contacting philips support several times regarding my problems with the DS9800W, but it seems they are not really taken seriously.

Apart from the already mentioned issues here in the forum that the DS9800 sometimes stop airplay streams or don't start to play at all i have another pretty annoying issue that i wasn't able to fix yet.

In my case the speakers sometimes rename themselves to "BridgeCo 04D29B". This happens quite often without any obvious reason. Sometimes i noticed that they had took on this strange name after I had to restart my router. Sometimes they just crash during streaming and when i try to restart streaming again i see them having this new name instead.

This is already my second set and i had exactly the same problem with the first one. I also have an AD7000W speaker which also renamed itself once to "BridgeCo 0B4670", but so far the AD7000W didn't do this anymore during the last months, the DS9800W are still renaming themselves regularly as they did again some days ago, when i came back from work and wanted to listen to some music. I wasn't sure if the speakers were on or off, so i took the remote and noticed that i had shut them off instead, after i had turned them on again i saw that they had renamed themself to "BridgeCo 04D29B".

I have had installed from the very beginning. Nevertheless yesterday i tried to update them again and see if this problem will come again.

Does anyone else have a similar problem?

My router is a Linksys E4200 and i have also an Airport Express running in the same network which i also use for airplaystreaming and the Airport Express never had any problems, crashes or whatever.

I would appreciate any help. I have been waiting for any fix since I bought the speakers back in April, so far there has not been a single firmware update yet!

Thanks and best regards, o.

Philips - Remko
11-30-2012, 10:19 AM
Hi oluv,

As already replied on the German forum you need to contact your local call centre as this looks like an issue that we cannot solve from here.

Kind regards
Philips Moderation Team

11-30-2012, 10:24 AM
then i don't understand the necessity of this forum at all. i already had contacted the support about this issue more than a half year ago and until today i got neither any response how to fix this issue, nor any other feedback, so why should i try again?

Philips - Remko
11-30-2012, 10:32 AM
Hi oluv,

I only see the similar issue that you have posted on the German forum on the 19/11 and where your were referred to contact service.

The problem that you describe needs to be checked and therefore I unfortunatly cannot help you any further.

Kind regards and apologies for the incovenience caused.

Philips Moderation Team

11-30-2012, 10:52 AM
so please point me at least to the right place where to send my report. maybe you know which department is really qualified.


11-30-2012, 11:04 AM
Hello, it looks that the right place is service centre as something is obviously wrong.

Better let your device be checked.

11-30-2012, 11:13 AM
Better let your device be checked.

i don't think it is device related. i had ordered my first one from german amazon, i already noticed that behaviour with this one so i sent it back and ordered a second one from another store in netherlands. but this one also showed exactly the same problem, that's why i rather think it is some firmware-issue that can happen under particular circumstances. as even my AD7000W had this renaming problem once, this is definitely something unrelated to a particular device, but rather to the firmware or hardware/firmware interaction.

11-30-2012, 12:27 PM
Then check it with a different router for a while to see if the issue comes from there...

11-30-2012, 12:32 PM
i have had dozens different routers in my life already, now i have one which i am finally content with.
it works flawlessly with all my devices, i have airprint-enabled printers, various mediaplayers, even wifi-extenders and all work perfectly, no problems so far. only the philips speakers seem to have issues, why should i even consider another router? if the speaker is able to rename itself how can this be an issue from the router? it is the firmware that crashes for whatever reason.

it is also hard to nail down this problem as the speakers behave pretty well most of the time, until suddenly the crash happens without any obvious reason. i could even try another router for 2 or 3 weeks without obvious crashes, which doesn't mean that the speakers wouldn't crash during the 4th week.

12-03-2012, 08:20 AM
Then better as said by the mod go to service................

08-04-2015, 08:44 PM
my ds9800 are two weeks old and when i plug them in all i get is a solid green light. no music nothing....what can i do... i really saved for ages to buy these now they are ornaments......

08-05-2015, 08:44 AM
no music nothing....what can i do...

what happens if you attach another device through auxiliary input. you will have to select the auxiliary input on your remote (the one with the wire-symbol) and then try if they will play some tone.
if they won't work through Airplay maybe your wifi-connection has issues.

Which devices are you using for streaming? If you start playback and select the DS9800 as destination, does the player app actually show any playback but you just don't hear anything?

Philips - Katerina
08-24-2015, 08:02 AM
Hello participants of the thread and forum members in general!

Hopefully your issue was dealt with and you are no longer facing it. Since the thread has been silent for some time now, I will proceed by closing it. If you still have the same question about the same issue or any similar issues arise feel free to start a new thread or contact one of us moderators to open this thread again.

Kind regards
Philips Katerina