PDA

View Full Version : Your experiences with FW v0.14.104 for 8000, 9000 and 21:9 series (2011 models)



bluevoice
11-28-2012, 11:18 AM
Hi all,

FW v0.14.104 is available now.

Please share your experiences with this new SW version here in this topic.

- IMPORTANT: After upgrading your TV, it is necessary to perform a "cold start": after the TV is running again (after the update), shut down the TV, wait 2 minutes (till all components are shut down), unplug the TV from the mains (pull power cord) for a few minutes before starting again.


Changelog:


HbbTV application is not working. (Only applicable to country, Czech Republic)
USB recording resume function is not working.
TV turns off and on by itself when EasyLink is enabled (more info here: http://www.supportforum.philips.com/en/showthread.php?3762-PHILIPS-PLEASE-HELP-HTS8562-12-crashing-Philips-Cinema-Gold-TV-(50PFL7956H-12)&goto=newpost&goto=newpost)

kookaburra
11-28-2012, 11:36 AM
Everything remains as the FW 101. No improvement localdimming, has not make it better image quality (very whitish).

My model 58pfl9956

google translator

21_9_78
11-28-2012, 11:43 AM
hi everyone

it will be exciting to if this new update helps. have downloaded 104 for my 58pfl9956, but i havent found a change log yet. has anyone got any recomended settings for the 104 firmware?

Toengel
11-28-2012, 12:02 PM
Hi,

changelog is in the first post...

Toengel@Alex

21_9_78
11-28-2012, 12:04 PM
Hi,

changelog is in the first post...

Toengel@Alex


hehe saw it now i just copy pasted my post from the 101 post and forgot to change my post. what are your thoughts on the new firmware since you are kinda of guru?

Toengel
11-28-2012, 12:05 PM
Hi,

from my point of view, the LD is a litte bit better - but far from 9955...

Still many HbbTV errors...

Toengel@Alex

jacmania
11-28-2012, 12:23 PM
hi

is it wise to update the 58pfl9956h/12 first whit the 101 firmware? or can i straight put the 104 on the tv?

Toengel
11-28-2012, 12:25 PM
Hi,

yes - you always only need the latest version...

Toengel@Alex (Toengel@Alex)

jacmania
11-28-2012, 12:33 PM
hi

oh than i must update the tv first i have the 014.099 now

i have not updated the tv because im a litte afraid with i have read on the forum with problems about the 101 version

(sorry for my bad english i have a very very very long time nothing done with writing in english)

Toengel
11-28-2012, 12:37 PM
Hi,

sorry - i was not clear... you don't need 14.101 - it's sufficient to install 14.104 directly...

Toengel@Alex

kookaburra
11-28-2012, 12:55 PM
Hi,

from my point of view, the LD is a litte bit better - but far from 9955...

Still many HbbTV errors...

Toengel@Alex



Well, I did not observe any improvement in the LD. Everything is exactly as in the FW 101. WHAT do share is that this far from 9955.

GOOGLE TRANSLATOR.

jacmania
11-28-2012, 10:56 PM
Hi,

The update does not change much, but when i change the tv to ISF night the image flashing is less noticable. I hope Philips will fix the flashing image problem.
I'm thinking about selling the tv a long time now. When I look at my Samsung tv from 3 years old, it has a better image, especially in 3D.

bluevoice
11-30-2012, 09:55 AM
Hi,

The update does not change much, but when i change the tv to ISF night the image flashing is less noticable. I hope Philips will fix the flashing image problem.
I'm thinking about selling the tv a long time now. When I look at my Samsung tv from 3 years old, it has a better image, especially in 3D.

I only see the described behaviour when the video is not HD (thus only on SD material). Do you also see flashes when you watch HD content?

jacmania
11-30-2012, 11:29 AM
yes only when I watch a blu ray movie

with normal tv or divx no problem

bluevoice
11-30-2012, 11:44 AM
Strange, I think we're taking about different things. How do those "flashes" look like?

jacmania
11-30-2012, 12:04 PM
the flashes are white color happened occasionally and are very bright the flashes
and only happens when I watch movies bleuray

bluevoice
11-30-2012, 12:20 PM
Do you also have the 58PFL9956? I don't see any flashes. Only some screen pumps caused by the LD when subtitels are active on SD material.


the flashes are white color happened occasionally and are very bright the flashes
and only happens when I watch movies bleuray

jacmania
11-30-2012, 12:29 PM
yes

i have the 58pfl9956h/12

i forget to tell it is not with all the bleuray movies i have watch few times with no problem

maybe that philips can give a look to the problem in the firmware or somting i have read on the forum that im not the only one

Toengel
11-30-2012, 12:50 PM
Hi,

I also have these flashes sometimes - more often in very dark scenen. For example, "the social network" was one movie, with "many" flashes...

Toengel@Alex

bluevoice
11-30-2012, 12:52 PM
yes

i have the 58pfl9956h/12

i forget to tell it is not with all the bleuray movies i have watch few times with no problem

maybe that philips can give a look to the problem in the firmware or somting i have read on the forum that im not the only one

What are the Bluray movies that cause the flashing? Can you post the name and duration time in the movie when the flashes occur?

jacmania
11-30-2012, 01:03 PM
on my tv it does not matter whether the picture is bright or dark it

happenes in the movies

dr.no 5 times
9 have i count 10 flashes
monster vs alliens
preadator continuous
preadator 2
band of brothers
resident evil 1/2/4
and a lot others

Toengel
11-30-2012, 01:05 PM
Hi,

can you reproduce? I mean - does the flashes always come at the same scene?

Toengel@Alex

bluevoice
11-30-2012, 01:08 PM
Do you have the time in the movie or the scenes where you see the flashes, I'd like to test it on my TV. I also have Dr. No from the James Bond 50 collection, I'd like to also try to see if my tv flashes. I'll make a video of my screen if you want.

jacmania
11-30-2012, 01:15 PM
I've noticed when i change the tv to ISF night the image flashing is less noticable bij the movie 9

it happened randomly I can not give exact time when it happens in the movies

bluevoice
11-30-2012, 01:21 PM
I've noticed when i change the tv to ISF night the image flashing is less noticable bij the movie 9

it happened randomly I can not give exact time when it happens in the movies

Ok, I'll watch Dr. NO and tell you how it goes.

jacmania
11-30-2012, 01:28 PM
I am curious and waiting or mr alex toungel and I am one of the few with the flashses and hope philips will do something with it
a friend of mine had the same TV and has already sold because of this problem

jacmania
12-01-2012, 12:41 PM
indiana jones the raiders of the lost ark 3 times

may I know which settings on the 58fpf9956h / 12? you use?

jacmania
12-01-2012, 02:53 PM
golden compas

i have watch 2 times golden golden compass each time with a different setup
the first image did flash and 2x with dynamic backlight off
I think that the problem sits in the dymasische backlight option in the menu perfect pixel hd

mduran
12-02-2012, 11:00 AM
Yesterday morning I turned the TV on from stand-by. Picture was grey or black and white. No the broadcast was not black and white. ;-) after 10 seconds BAM, reboot!
Yesterday evening I turned the TV on, wanted to play PS3, pressed SMART button, BAM reboot!
Today I wanted to watch "Uitzending Gemist" via NetTV, pressed Play, it started for a few seconds, BAM reboot!

All with 14.104:
Yes I updated it correctly,
Yes I unplugged the powercord for 10 mintes.
Yes I checked that 14.104 was installed.
Yes I deactivated EasyLink,

So what's the issue here Philips, they already swapped my mainboard from my TV. Exactly the same problems. Please give me my money back and keep this TV.

jacmania
12-02-2012, 03:41 PM
yes for my is also the last time that i buy a philips tv or bleuray player im thinking to sell this tv and and bleurayplayer if they make not a good firmware without bugs

bluevoice
12-02-2012, 06:26 PM
Yesterday morning I turned the TV on from stand-by. Picture was grey or black and white. No the broadcast was not black and white. ;-) after 10 seconds BAM, reboot!
Yesterday evening I turned the TV on, wanted to play PS3, pressed SMART button, BAM reboot!
Today I wanted to watch "Uitzending Gemist" via NetTV, pressed Play, it started for a few seconds, BAM reboot!

All with 14.104:
Yes I updated it correctly,
Yes I unplugged the powercord for 10 mintes.
Yes I checked that 14.104 was installed.
Yes I deactivated EasyLink,

So what's the issue here Philips, they already swapped my mainboard from my TV. Exactly the same problems. Please give me my money back and keep this TV.

Maybe something got wrong when they replaced your main board. On my previous tv they switched the main board twice because of the reboot problems caused by Easylink and they would not believe me when I hinted that it could be a software issue. Every time they switched main boards something got wrong. First time I could not see any TV any more because of a different tuner that required other option numbers, the second time the boot logo and front let functionality got lost.

Are you sure that the changing of the main board was done properly? Did you had these reboot problems with the old board, no other devices connected by HDMI and Easylink off?

Toengel
12-02-2012, 07:25 PM
Hi,

just check the option codes printed on a sticker on the back of your TV and compare them with the options codes in the CSM (press 123654 in TV mode). They need to be exactly the same!

Toengel@Alex

mduran
12-03-2012, 07:48 AM
First time I could not see any TV any more because of a different tuner that required other option numbers, the second time the boot logo and front let functionality got lost.

Are you sure that the changing of the main board was done properly? Did you had these reboot problems with the old board, no other devices connected by HDMI and Easylink off?

Same here, a new tuner, no picture, so I ordered them to swap back the original. Because the new one had same problems. Also I could not convice them that it was software problems and I never had problemsn with 0.98 firmware. The problem, thank god, appeared when he was trying to get new option numbers. He did not know how?

bluevoice
12-03-2012, 09:02 AM
Same here, a new tuner, no picture, so I ordered them to swap back the original. Because the new one had same problems. Also I could not convice them that it was software problems and I never had problemsn with 0.98 firmware. The problem, thank god, appeared when he was trying to get new option numbers. He did not know how?

There was an algorithm to get the new option codes for the new tuner. I believe it's + or - 512 from the original code. A Philips technician should know for sure.

kookaburra
12-03-2012, 10:13 PM
Strange effects in low-light scenes. This effect is noticeable especially in the faces. It is clearly a problem of image processing, since in PC mode the problem disappears. Tested in two televisions in my family the same scene, and not have this problem (Samsung and Panasonic). In the previous 9955 model, this problem does not happen. I tried different settings, and the only way to clear this effect is in PC mode.
I leave an example.
movie 2012
Time 1:09:00

See the movements of the face on the right, as if part of the face floating. The video is not noticed as much as on the TV.

Google translator.

https://www.youtube.com/watch?v=hqmAu6dYJm8

bluevoice
12-06-2012, 08:51 AM
There's an update about the "Reboots caused by Easylink" issue (3rd bullet of the firmware history log) that has been fixed through an updated Standby Software and that was planned to be released together with the 14.104 software release, see:

PHILIPS PLEASE HELP: HTS8562/12 crashing Philips Cinema Gold TV (50PFL7956H/12) (http://www.supportforum.philips.com/en/showthread.php?3762-PHILIPS-PLEASE-HELP-HTS8562-12-crashing-Philips-Cinema-Gold-TV-(50PFL7956H-12))

fantomas76
12-07-2012, 10:13 PM
At least with the 000.014.104.000 firmware release, the connection of the TV as a PC monitor is not possible anymore. More precisely, is not possible to select the VGA port when trying to configure the connection of any kind of device. How did I realized it? I had my PC configured with the VGA port and today, when I needed it, I discovered that the device had disappeared in the home menu and a new setup was impossible. Then my friends decided to come back to their homes... Really disappointing. Is there any way to solve the problem by giving to the VGA port its well deserved reputation back again?

bluevoice
12-10-2012, 09:42 AM
Hi guys,

I made a small manual to guide you when you update to the latest standby software version 92 that solves the "Reboots by Easylink" problem.

You can read all the details here: #86 (http://www.supportforum.philips.com/en/showthread.php?3762-PHILIPS-PLEASE-HELP-HTS8562-12-crashing-Philips-Cinema-Gold-TV-(50PFL7956H-12)&p=47073&viewfull=1#post47073)

fantomas76
12-10-2012, 09:45 PM
At least with the 000.014.104.000 firmware release, the connection of the TV as a PC monitor is not possible anymore. More precisely, is not possible to select the VGA port when trying to configure the connection of any kind of device. How did I realized it? I had my PC configured with the VGA port and today, when I needed it, I discovered that the device had disappeared in the home menu and a new setup was impossible. Then my friends decided to come back to their homes... Really disappointing. Is there any way to solve the problem by giving to the VGA port its well deserved reputation back again?

I'm sorry, my post is referred to the 58PFL9956H/12.

Gerrit
12-11-2012, 02:11 PM
Dear Philips,

On the German forum I found this:

Hallo zusammen,

in den Release Notes wurde folgender Punkt angegeben:

TV turns off and on by itself when EasyLink is enabled

Dieser Eintrag wurde von uns gestrichen.

Hintergrund dazu:

Nur wenn am TV die Stand By Software aktualisiert wird, ist dieses Verhalten behoben.
Die Stand By Software wird mit der Version 14.104, welche zum Download bereit steht, nicht aktualisiert.

Wenn Ihr die Stand By Software Eures TVs aktualisieren möchtet, wendet Euch bitte direkt an den Kundenservice.
Die Kollegen können alles Notwendige in die Wege leiten.

Ich wünsche Euch ein schönes Wochenende.
Thomas

Does this also apply to the Dutch version of the 000.014.104.000 firmware?

Toengel
12-11-2012, 02:16 PM
Hi,

it applies to all 2011 TVs with firmware 14.104 - independent of the language. Please see: http://www.supportforum.philips.com/en/showthread.php?3762-PHILIPS-PLEASE-HELP-HTS8562-12-crashing-Philips-Cinema-Gold-TV-(50PFL7956H-12)&p=47073&viewfull=1#post47073

In the following posts, you will find the update.

Toengel@Alex

bluevoice
12-11-2012, 02:16 PM
Dear Philips,

On the German forum I found this:

Hallo zusammen,

in den Release Notes wurde folgender Punkt angegeben:

TV turns off and on by itself when EasyLink is enabled

Dieser Eintrag wurde von uns gestrichen.

Hintergrund dazu:

Nur wenn am TV die Stand By Software aktualisiert wird, ist dieses Verhalten behoben.
Die Stand By Software wird mit der Version 14.104, welche zum Download bereit steht, nicht aktualisiert.

Wenn Ihr die Stand By Software Eures TVs aktualisieren möchtet, wendet Euch bitte direkt an den Kundenservice.
Die Kollegen können alles Notwendige in die Wege leiten.

Ich wünsche Euch ein schönes Wochenende.
Thomas

Does this also apply to the Dutch version of the 000.014.104.000 firmware?

Yes, this applies to all language versions given the fact that the software updates are universal. For more info on how to properly upgrade see: #86 (http://www.supportforum.philips.com/en/showthread.php?3762-PHILIPS-PLEASE-HELP-HTS8562-12-crashing-Philips-Cinema-Gold-TV-(50PFL7956H-12)&p=47073&viewfull=1#post47073), for the files see: #94 (http://www.supportforum.philips.com/en/showthread.php?3762-PHILIPS-PLEASE-HELP-HTS8562-12-crashing-Philips-Cinema-Gold-TV-(50PFL7956H-12)&p=47211&viewfull=1#post47211)

Philips - Benedickte
12-12-2012, 09:54 AM
Hi all.

For any technical feedback to this FW please follow this link (http://www.supportforum.philips.com/en/showthread.php?9508-Your-experiences-with-FWv14-104-for-8000-9000-and-21-9-series-(2011-models)) and fill in the template. This will make it easier for us to report what you are experiencing. Both positive and negative feedback is welcome.

Note:
That thread is only for technical feedback and template have to be used.

Edit:
All posts need to be approved in that thread, meaning it will not be visable before this is done. No need to repost if not come live.

Best regards,
Benedickte

jacmania
12-12-2012, 01:51 PM
TV Model:58pfl9956/h12
Previous Firmware:140.104

Positive:
+boots faster
+reacts faster
+
Negative:
-image flashes : i have found out that the image flashes caused by the dynamic background lighting
-disappointed in philips with not solve the problem into expensive TV of 3400 euros
-and not anwers on email from philips it sels

21_9_78
12-15-2012, 08:07 PM
Hi Everyone

I have a 58pfl9956 and was wondering is their any experience when it comes to picture settings. Have not done this since many firmware versions back. I feel the firmware has changed things :)

zlatko
12-16-2012, 09:27 AM
@21_9_78
You have noticed correctly - since 14.99 picture processing have changed and you have to adjust your settings. In general you have to lower your brightness and backlight. For more details see the relevant threads about 14.99 and 14.101 FWs.

Toengel
12-17-2012, 08:25 PM
Hi all,

since the local dimming problem (grey "black" bars on the left/right with 16:9 content on 21:9 or 4:3 content on 16:9) is still present with firmware 14.104, I kindly ask all users which have a 9000 series TV to test the following images: http://sdrv.ms/VMvKTX

Maybe someone has really good video equipment and can make a video of the local dimming problem.

If you can confirm, please also use the feedback-template-thread in the subforum to report this!

Toengel@Alex

zlatko
12-17-2012, 08:55 PM
@Toengel
Problem with grey "black" bars on 2011 9000 series is present since 14.99 FW was introduced as we have discussed together with you. "Local dimming" have been turned more into "Global Dimming", which is not what I paid for when buying 52" 9606.
Philips position is(I understand it): local dimming is IMPROVED after 14.98, we wont change it back.
I am going back to 14.98 coming days.

inthehouse
12-18-2012, 10:06 AM
Hi all,

if Philips had the problem with the faulty local dimming when Paltinum can solve, it would have been solved long ago.

Since that did not happen, the local dimming problem will never be fixed. :(

regards

goggle translator

bluevoice
12-18-2012, 10:13 AM
Hi all,

if Philips had the problem with the faulty local dimming when Paltinum can solve, it would have been solved long ago.

Since that did not happen, the local dimming problem will never be fixed. :(

regards

goggle translator

Not necessarily true. If Philips doesn't consider the problem with local dimming on the 2011 TV models as a major issue or a priority issue nothing will happen. Doesn't mean it can be solved as I read that the local dimming worked fine in the 2010 models (at least in 58PFL9955).

So there is hope but we you have to get Philips in seeing it as a priority issue.

inthehouse
12-18-2012, 10:25 AM
Hi bluevoice,
you can gloss over everything, do not mean any harm. Unfortunately, it is so that the local dimming since the beginning of this unit does not operate. Meanwhile, the device is "end of life" and a successor will not be.
It just takes too long it is still a functioning local dimming for the Platinum.
I was redeemed himself with a fix, because I self own the Platinum.
But logic and my mind tells mesthere is nothing more to except in this direction.
The previous Fiemwareupdates give me unfortunately right.

greeting

google translator

Toengel
12-18-2012, 10:28 AM
Hi,

it would be really good, if someone can make a video or good pictures of the issue... I don't have such equipment...

Toengel@Alex

inthehouse
12-18-2012, 02:52 PM
Hi Toengel,

how can you shoot the pictorial?

There are already plenty of film on You Tube because of lightning in the picture caused by local dimming. It has brought nothing except the Council of Philips support to a user ... Quote:

"when the image flashes please turn off the local dimming" :mad:

And that with a Direct LCD / LED (local dimming) device ... without words.

You've got such a close contact with Philips ... I think it would be the best and fastest when you go to Philips and the engineers on site zeigst (like a three year old child) then Philips would talk to you and answer stand.


regards

google translate processing

21_9_78
12-18-2012, 08:11 PM
thanks great tip . Today I used these setting posted by @inthehouse a while back

Hi nnay07

Calibration settings for Cinema 21:9 Platinum 58PFL9956 (german)

ISF Day @274cd/m² @D65 Gamma @2.0
Kontr. der Hintergrundbel.: 74
Helligkeit: 50
Farbe: 50
Schärfe: 1
Rauschunterdr.: Aus
Farbton personalisiert Rot: 111, Grün: 97, Blau: 75, R-BL: 3, G-BL: 0, B-BL: -6
Nat. Motion: aus
Clear LCD: ein
Super Resolution: ein
perf. Kontr.: aus
Dyn. Hintergr.Bel: Standard
MPEG Art.Unterdr: aus
Farboptimierung.: aus
Gamma: -2
Videokontrast: 90
Lichtsensor: aus
Bildschirmänder: 0



ISF Night @130cd/m² @D65 / Gamma @2.2
Kontr. der Hintergrundbel.: 40
Helligkeit: 50
Farbe: 50
Schärfe: 1
Rauschunterdr.: Aus
Farbton personalisiert Rot: 110, Grün: 97, Blau: 79, R-BL: 2, G-BL: 0, B-BL: -6
Nat. Motion: aus
Clear LCD: ein
Super Resolution: ein
perf. Kontr.: aus
Dyn. Hintergr.Bel: Standard
MPEG Art.Unterdr: aus
Farboptimierung.: aus
Gamma: 1
Videokontrast: 80
Lichtsensor: aus
Bildschirmänder: 0

and it really has helped out my picture allot. much better Colors and more like I rememberd things to be :)

Lwb
12-26-2012, 01:59 PM
Hi All

Since yesterday my 46PFL9706 has begun behaving badly. Every 10ish minutes the sound would drop and the ambilight would flash - it would do this two times then the picture would black out completely and the TV seemed to reset (without the usual boot procedure). After messing about with settings and devices for an hour I found that the problem disappeared if i disconnected the TV from my wifi network. I have tested and checked my router and there are no issues with my setup. When I turned the TV on this morning it reconnected to the wifi and the problem came straight back - wifi off and problem solved. Any ideas out there?? i have had the latest firmware installed from the day it was released. I haven't updated the standby software as that seems to be targeted at EasyLink issues.

Really annoying , i nearly had to get my 46pfl9705 out of the garage (which drove me mad for months with issues). One last thing - the static crack noise I had on my 9705 is also present on the 9706 intermittently.

Dutchguy
12-26-2012, 03:08 PM
Hi All

Since yesterday my 46PFL9706 has begun behaving badly. Every 10ish minutes the sound would drop and the ambilight would flash - it would do this two times then the picture would black out completely and the TV seemed to reset (without the usual boot procedure).

I also have this problem since a month or so.
A philips technichian replaced the mainboard and everything was fine again (for 2 weeks!! :mad: ).
Now it is sort of rebooting again every 2-3 minutes.
The problem only occours when using the integrated tuner; dvi is no problem.

cemeli
12-26-2012, 03:22 PM
thanks great tip . Today I used these setting posted by @inthehouse a while back

Hi nnay07

Calibration settings for Cinema 21:9 Platinum 58PFL9956 (german)

ISF Day @274cd/m² @D65 Gamma @2.0
Kontr. der Hintergrundbel.: 74
Helligkeit: 50
Farbe: 50
Schärfe: 1
Rauschunterdr.: Aus
Farbton personalisiert Rot: 111, Grün: 97, Blau: 75, R-BL: 3, G-BL: 0, B-BL: -6
Nat. Motion: aus
Clear LCD: ein
Super Resolution: ein
perf. Kontr.: aus
Dyn. Hintergr.Bel: Standard
MPEG Art.Unterdr: aus
Farboptimierung.: aus
Gamma: -2
Videokontrast: 90
Lichtsensor: aus
Bildschirmänder: 0



ISF Night @130cd/m² @D65 / Gamma @2.2
Kontr. der Hintergrundbel.: 40
Helligkeit: 50
Farbe: 50
Schärfe: 1
Rauschunterdr.: Aus
Farbton personalisiert Rot: 110, Grün: 97, Blau: 79, R-BL: 2, G-BL: 0, B-BL: -6
Nat. Motion: aus
Clear LCD: ein
Super Resolution: ein
perf. Kontr.: aus
Dyn. Hintergr.Bel: Standard
MPEG Art.Unterdr: aus
Farboptimierung.: aus
Gamma: 1
Videokontrast: 80
Lichtsensor: aus
Bildschirmänder: 0

and it really has helped out my picture allot. much better Colors and more like I rememberd things to be :)

can somebody please answer
can i use this settings on my 9706h if no what is the good settings
after the update the screen is not so good anymore with the old settings

thanks to all

Michiel1986
01-10-2013, 07:16 PM
I myself got the 32PFL9606 is it wise to upgrade to this firmware because i readed allot of negative things with that software i am now using v0.14.99.0 do u guys recommed the newer firmware over this older one ?

Or shall i just keep this firmware and wait for another firmware with lesser negative things ?

Edit: i just did the firmware the picture is to bright somehow :s and the sharpness is lesser now then before how is this possible ?

There,s more light in the panel now or something like that, a bit greasy looking the sharpness is much lesser then with v.0.14.99 :(

This is realy some bad support from philips [again] this is also the last time i buy a philips tv my next tv will be a samsung.

krisv5
01-15-2013, 05:43 PM
After the last firmware upgrade on the Philips 50PFL7956H, the tv shows the no video signal when I choose the BDP7600. This BDP is connected via HDMI through an Onkyo receiver HTR 548 and used to work fine before the update. Checked cables, inputs,... I think it is something with the handshake prtocol but I can't reset it. Tried everything, disconnecting from mains, install firmware again and again. No Luck. I want to try a downgrade of the firmware to the previous version but can't find it on the internet anymore.

limpitakis
01-16-2013, 08:12 AM
After the last firmware upgrade on the Philips 50PFL7956H, the tv shows the no video signal when I choose the BDP7600. This BDP is connected via HDMI through an Onkyo receiver HTR 548 and used to work fine before the update. Checked cables, inputs,... I think it is something with the handshake prtocol but I can't reset it. Tried everything, disconnecting from mains, install firmware again and again. No Luck. I want to try a downgrade of the firmware to the previous version but can't find it on the internet anymore.

What if you connect the BDP directly to the tv?
Did you try it?

krisv5
01-16-2013, 08:15 AM
Yes tried that (straight connection bdp-tv) and it works fine. But why not when connected to the receiver, it used to work before the firmwareupgrade? And my xbox, ps3 and cable tuner are all connected via hdmi through the receiver and they work. Even if connected to the BD input on the receiver.

limpitakis
01-16-2013, 09:15 AM
Yes tried that (straight connection bdp-tv) and it works fine. But why not when connected to the receiver, it used to work before the firmwareupgrade? And my xbox, ps3 and cable tuner are all connected via hdmi through the receiver and they work. Even if connected to the BD input on the receiver.

Strange, but since the BDP can connect to the tv directly , it means that there is a handshaking HDMI problem between the receiver and the tv not sure if it is due to the newly installed firmware though. So What I am thinking is to find if there is a new firmware for the receiver itself.
Additionally see if easyling is activated. If so deactgivate it and try again.
Nick

krisv5
01-16-2013, 10:41 AM
The Onkyo is an entry level model, there's no possibility to upgrade (no end-user upgrade, searched all over internet allready)
The firmwareupgrade is the only difference, so it must be something with this.
Switched the easylink on and off, also in receiver but no luck...

limpitakis
01-16-2013, 11:38 AM
The Onkyo is an entry level model, there's no possibility to upgrade (no end-user upgrade, searched all over internet allready)
The firmwareupgrade is the only difference, so it must be something with this.
Switched the easylink on and off, also in receiver but no luck...

Which TV HDMI port are you using?
Is it No1? It should be No 1 when connecting through a receiver.
If not try using it. If you are using No1 have you tried the other ports as well?
Try this trick as well
Switch on the tv, and the BDP but not the receiver.
Does the signal arrives in tv with the ONKYO in standby mode or does ONKYO at all times is needed to be switched on?
Switch on the tv switch on the BDP and switch on the ONKYO and see what happens. If nothing happens then go to ONKYO standby mode and see again if signal arrives on tv. NOw switch on nthe ONKYO again.
Sometimes waking up a receiver from standby mode revices the HDMI connections.
Nick

krisv5
01-16-2013, 04:50 PM
No luck either, tried all your suggestions but still the no signal message on the screen. Sometimes the indicator on the receiver blinks a while and then for one or 2 seconds it keeps steady on the HDMI signal, but then starts blinking again. If I connect another device (ex. Xbox or PS3) to this input on the receiver, and with the same cable, it works. So that's my check for both the cable and the input on the receiver. The hdmi out on the receiver is connected to the HDMI1 input on the TV. I think I will make a direct connection between BDP and TV, and an optical cable between BDP and receiver. That should fix the situation as well, allthough I prefer to connect all devices with HDMI.

Michiel1986
02-02-2013, 04:16 AM
I really hope that the next firmware is @ least better then this one, this firmware makes the picture blurry if i compare it with older versions.

MilkyOne
02-17-2013, 10:50 PM
Well looks like the development for the 2011 TV's are finished and philips tv onwer's are left with a buggy tv... almost 3 months since the last firmware...

Let this be a lesson to all, dont buy philips...

I'm already trying to sell mine.

The only thing i really like in this tv is the mouth eye filter and the ambilight but it does not compensate the extra €€ i've payed and the buggy software...

The sleep timer bug shows how lame are the firmware developers....

I'm really sad....

zlatko
02-18-2013, 06:16 AM
@MilkyOne
Recently Philips was gathering info from 2011 9-series owners about some local dimming issues - so I suppose engineers are still working on at least one more iteration of the FW. Lets us hope it sees light of the day and it solves most of the issues we complain about.

buyukbang
02-26-2013, 10:00 PM
Thanks for the information. Let's wait and hope the solution.


@MilkyOne
Recently Philips was gathering info from 2011 9-series owners about some local dimming issues - so I suppose engineers are still working on at least one more iteration of the FW. Lets us hope it sees light of the day and it solves most of the issues we complain about.

MilkyOne
02-27-2013, 08:14 PM
Its a 2011 model i really think philips has stop development for this models. If you go and check the 2012 models are receiving updates and also last time i check the 9000 series looks like it was discontinued.

Let's wait but we better wait sitted.


Thanks for the information. Let's wait and hope the solution.

zlatko
02-27-2013, 08:45 PM
@MilkyOne
You have the right for opinion. But I am telling you what the situation is, someone from Philips mods here can shed more light on this.
Anyway - except from DSE, I am very satisfied with my 52PFL9606, which I use as one of the best screens there are.

MilkyOne
02-27-2013, 09:34 PM
Like i said before other than the mouth eye filter, good image quality (when u don't see the DSE) and ambilight, with so many bugs and very week smart tv(browser is slow doesn't suport flash, youtube app does not open live stream), doesn't supports dts, sleep timer bug and others.. and so bad firmware development, my tv(46pfl9706) in my opinion does no justifies the 2000€ i paid...

But like i said it's just my opinion, and i have to said this tv has the best black's i have ever seen because of the mouth eye filter. But.... just the blacks does not justifies the price...


@MilkyOne
You have the right for opinion. But I am telling you what the situation is, someone from Philips mods here can shed more light on this.
Anyway - except from DSE, I am very satisfied with my 52PFL9606, which I use as one of the best screens there are.

kookaburra
03-07-2013, 12:19 PM
New update for 2012 models. Supposedly this update improves local dimming pumps, PNM artifacts ... All these problems are the same as we have in our moelos 2011 (in my case 21:9). Does this mean that we will soon have an update for these problems in our teleisores 2011.

Google translator.

zlatko
03-07-2013, 07:15 PM
@kookaburra
I don't think there is any relation between FW for 2011 and 2012 models. Most probably there are several separate teams working on each chipset.
But as I wrote above - it will be good if one of the mods give us some more info about 2011 9-series FW development/bugfixing.

Espen000
03-17-2013, 10:17 AM
Agreed. I am still waiting for a fw update to improve local dimming. When Phillips announced they would stop production of the 21:9 TV the customers should not worry and they would still stand behind existing products and supporting them.

It would be great to get a statement from Phillips if they are working on updates for these models or whether development has stopped

roly
03-17-2013, 06:57 PM
Hi,I am new here and i am a owner of this TV . I am als waiting on a new fw and stil have 0.14.99.0 fw.i dont want to instal the fw that is now on the Philips site .my problem is the contrast is too hard and the software is to slow.it would bi Nice if there came one other firmware soon.

lange
03-18-2013, 01:45 PM
Can anyone please explain why all participants of the Philips Support Forum have been moved to My Philips ??

Thanks and regards - lange

raziel89i
03-31-2013, 09:45 PM
Hi to everyone. I've got a philips 46pfl8606m and I'm experiencing a problem of audio glitch. More specifically, I have problem when I use my wdtv to watch a film and send audio and video via hdmi. It's really annoying and I'm constricted to use always a "Sound-Sysytem" instead of the tv's speakers, also for films that doesn't really require it.
Is there a solution to this problem?

Thanks in advance

joopv
04-03-2013, 11:39 PM
I connected a USB keyboard + mouse to my 40pfl8606H/12 , upgraded with 14.104 firmware.

The keyboard is recognised OK and it works, but i can't use it in the youtube app. Is this supposed to work at all? Am i expecting the right thing here?

Toengel
04-04-2013, 07:31 AM
Hi,

the YouTube-Leanback does not support USB-Keyboard/-Mouse...

Toengel@Alex

joopv
04-04-2013, 10:55 AM
According to the user manual it should be possible...

See page 61 at
http://download.p4c.philips.com/files/4/40pfl8606h_12/40pfl8606h_12_dfu_eng.pdf

(or page 63 from the Dutch manual)

kookaburra
04-09-2013, 07:25 PM
Please Philips. I see no news about any updates for tv 2011. Can you confirm if they are working on a new firmware? They served some faults with contributions provided on this board?

thanks

google translator.

Mariop
04-17-2013, 10:18 AM
Have a 46PFL9706 bought it March 2012. No F/W or S/W updates seen for months while there are plenty of open bugs, it seems Philips is not interested anymore. I have sent 3 requests and everytime you get an automated response that they will contact you within 4 or 5 working days but they never do.
Regular spontanious "reboot/restart" conditions, poor implementation of PVR (via USB HDD), very slow NetTV..
Really start to regret I have bought such an expensive Philips TV. Actually this is my second "HighEnd" Philips Ambilight, my first was a 32PF9830/10 which also had reboot/restart issues which after 4 years happened multipe times per hour, obviously the TV was out of warranty then.

Blupetros
04-17-2013, 01:43 PM
Have to agree. Have had my 46PFL9706 since February last year, my third Philips flat screen in 10 years plus CRT's before that. Thought it would be the last for many years but I am already looking to replace it with another (not Philips) after so many disappointments with this set. 'Dirty' screen, poor dynamic back-lighting (the whole reason I bought this model), 'flashing' etc. What is the point of owning this set when I have to turn off Dynamic back-lighting to cure some of these problems.? White titles on a black background that 'Pulse' as they scroll up at the end of films as they go over the different sections of the back-light. I am so, so frustrated with this set! Come on Philips, you have had more than enough money and loyalty from me over the years, how about paying us back with a decent update that will improve this!

MartiniB
04-19-2013, 09:01 AM
@Mariop; @Blupetros
you can calm yourselves that the following models are even worse
http://www.supportforum.philips.com/en/showthread.php?11749-Choose-46pfl9707s-my-most-expensive-mistake-!

jacmania
04-20-2013, 03:08 PM
hello

my fellow philips users

do somebody knows of they finaly are busy with the problems of the 2011 series?

i get no info from philips support no replay on my emails

kookaburra
04-29-2013, 12:51 PM
The subtitle uploading function does not work most of the time. The Enable Pixel Plus link never works. I know because when I switch on my BDP8000 bluray picture modes (Standard, cold ...) the changes take effect at the tv, and the picture is very poor quality. This did not happen in previous versions when Pixel Plus link is activated, would have disabled all enhancements blu ray image, and this is not happening.
Google translator.

jacmania
04-29-2013, 12:56 PM
hello 9956 h/12 users

i have play around whit the tv en local dimming is so good a disapear on game mode by smart screen options
have somebody aslo tried or a other setting?

kookaburra
04-29-2013, 01:09 PM
hello

my fellow philips users

do somebody knows of they finaly are busy with the problems of the 2011 series?

i get no info from philips support no replay on my emails


It is truly disturbing. They create a specific thread for us to report problems, but no signs of life. I do not know if you take out an update to fix all reported problems, but I fear that with the time that Philips does not give us information I fear that we are left with the TV issues unresolved.

Google Translator.

jacmania
04-29-2013, 01:27 PM
one thing is for sure this is the last time that i have buy a philips i have still no anwser from philips suport mail it is fairy sad how things goes
the bleuray player bdp9600 is already replaced for a Panasonic bdpt-500

jacmania
05-03-2013, 09:53 AM
hi kookabrra.

you have right i have finally a reaction from philips

they say that never never heard of that problem
whit our type of tv a big shame on philips i hope that toengle or benedict can do something

(sorry for the bad english ) i hope you understand my writing

kookaburra
05-03-2013, 01:24 PM
hi kookabrra.

you have right i have finally a reaction from philips

they say that never never heard of that problem
whit our type of tv a big shame on philips i hope that toengle or benedict can do something

(sorry for the bad english ) i hope you understand my writing



You only have to read the thread you have created for us to report on what failures. All Localdimming mention the problem. Send a private message to Toengel and Benedict with Philips response.

They have no respect for the users. The problem was known from day one. Complaint is the majority in this forum. How dare you say that do not know this problem.

Philips are rascals.

Thanks for the information.

Google Translator.

jacmania
05-03-2013, 01:53 PM
oh they know what the problems are

i mean with i hope that toengle or benedict can do something that they maby can push philips to do something abiut it

i buy never anymore a philips product maby otherbrands has also problemens but not so many as philips

bluevoice
05-14-2013, 03:24 PM
@Philips - Benedickte (or any other Philips moderator): Is Philips doing anything with the feedback given in the feedback template? Will there be a new software update to solve the many bugs still left in the firmware or has Philips decided not to support the 2011 line any more?

Espen000
06-08-2013, 07:59 AM
I think we have our answer.

I watched Django yesterday on BluRay. The image was flashing a few times and during the night scenes the local dimming was all over the place.

bluevoice
06-08-2013, 08:16 AM
@Philips - Benedickte (or any other Philips moderator): Is Philips doing anything with the feedback given in the feedback template? Will there be a new software update to solve the many bugs still left in the firmware or has Philips decided not to support the 2011 line any more?

I second my question. Someone at Philips at least have the decency to give an answer to a simple question.

kookaburra
06-08-2013, 09:40 AM
Philips. This course has been completely forgotten owners 2011. So difficult is to give a simple answer?
Is by simple education.
Thank you.

google translator

jacmania
06-08-2013, 11:28 AM
contacting costumer service and they pretend that problems do not exist and have never heard of the 2011 problems so as localdimming and so on the forum is full of problems it is just a great shame
google translated

MilkyOne
06-09-2013, 01:59 AM
Ppl the 2011 firmware development is death, just face it.

As soon as you can sell the tv and buy a new one from another brand, It's what I will do.

I think I will never buy a Philips tv in the next years. Specially after reading that the 2013 models are even worse than this ones. Bugs, and bugs and more bugs....

Shame on Philips, just another brand thinking in making money at every cost without thinking in quality....

zlatko
06-09-2013, 02:27 PM
For me Philips stopping SW development for 2011 models is normal behavior. Not that a respectable tech company have to act like this, but that is the reality.
What I can NOT accept though is the silence of Philips mods here - a simple confirmation or denial of the fact would have been OK. But playing "blind" and "dumb" is just not an honourable act...

Philips - Ina
07-26-2013, 03:16 PM
A new FW version will be live in the coming days for 6xx6, 7xx6, 8xx6 and 9xx6.

Please see here for details:

http://www.supportforum.philips.com/en/showthread.php?13249-Experience-thread-FW-0-14-105-0-(v14-105)-%96-6xx6-7xx6-8xx6-and-9xx6-series

Best regards,
Ina

kookaburra
07-26-2013, 07:50 PM
A new FW version will be live in the coming days for 6xx6, 7xx6, 8xx6 and 9xx6.

Please see here for details:

http://www.supportforum.philips.com/en/showthread.php?13249-Experience-thread-FW-0-14-105-0-(v14-105)-%96-6xx6-7xx6-8xx6-and-9xx6-series

Best regards,
Ina


This update is valid for 58pfl9956 (21:9)?
I ask because your partner Thomas noted in German forum that is not valid for the model 21:9, and that for this model was published another update later.

thank you very much

google translator

Toengel
07-28-2013, 04:06 PM
Hi,

this update is currently NOT AVAILABLE for:

◾M-Models (M/08)
◾46PFL8686H/12
◾50PFL7956H/12 (Cinema 21:9 Gold)
◾58PFL9956H/12 (Cinema 21:9 Platinum)

Toengel@Alex

MartiniB
07-29-2013, 07:58 AM
@Tonge; @Philips
can you explain 'M', about other letters i have that guess
**pfl****d - DVB-T MPEG2 (d = digital)
**pfl****h - DVB-T/C MPEG2/MPEG4 (h = hybrid)
**pfl****t - DVB-T/T2/C MPEG2/MPEG4 (t = ???)
**pfl****k - DVB-T/C/S2 MPEG2/MPEG4 (k = combined)
**pfl****s - DVB-T/T2/C/S2 MPEG2/MPEG4 (s = ???)

Toengel
07-29-2013, 08:01 AM
Hi,

M models are for sale only in Italy - they also include MHP (https://en.wikipedia.org/wiki/Multimedia_Home_Platform)

Toengel@Alex

MartiniB
07-29-2013, 08:19 AM
thanks, then complete list

**pfl****d - DVB-T MPEG2 (d = digital)
**pfl****h - DVB-T/C MPEG2/MPEG4 (h = hybrid)
**pfl****t - DVB-T/T2/C MPEG2/MPEG4 (t = ???)
**pfl****k - DVB-T/C/S2 MPEG2/MPEG4 (k = combined)
**pfl****s - DVB-T/T2/C/S2 MPEG2/MPEG4 (s = ???)
**pfl****m - DVB-T/C/MHP MPEG2/MPEG4 (m = multimedia)

Philips - Ina
08-15-2013, 03:31 PM
The new firmware version 14.105 is now live for all sets.
This thread is now closed.

For feedback on the new software version, please use the new software threads:

Experience thread (for questions, discussions and details):
http://www.supportforum.philips.com/en/showthread.php?13249-Experience-thread-FW-0-14-105-0-(v14-105)-%96-58x6-6xx6-7xx6-8xx6-and-9xx6-series

Technical Feedback thread (for specific feedback):
http://www.supportforum.philips.com/en/showthread.php?13250-Technical-feedback-%96-FW-0-14-105-0-(v14-105)-%96-58x6-6xx6-7xx6-8xx6-and-9xx6-series

Best regards,
Ina