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insight870
12-01-2012, 02:06 PM
Hi, I have a serious issue with the network connection for the M100 monitor. Indeed when I start the installation with my iphone everything works until the last step. I show the QR code at the camera and the LED become green. I press next and the wifi connection is a success. But when the program try to connect to the monitor, the LED become orange and the installation fail.
I've tried the installation on an other place and it works directly. I doesn't understand why because this is the same infrastructure with the same adsl box.

What I have already tried:


reset the monitor
reset the modem/routeur
reset the iphone
reinstall the iphone app
create an new account
change to a WPA2 key
change the wifi channel
desactivate the router's firewall


But no change.

Somebody have an other idea?
thanks in advance.

Philips - QK
12-07-2012, 05:29 AM
Dear insight870,

Would you please provide us more info on your router (brand/ model)? Thanks.

Kind regards,
Philips Moderation Team

insight870
12-08-2012, 01:45 AM
Hello,

the adsl box is the b-box2 from Belgacom.
I did some searchs on internet and it seems that it's a SAGEM F@st3464 who is hidden inside.
found on this forum http://forum.adsl-bc.org/viewtopic.php?t=58686

with more information on this link (ftp://on4hu.dyndns.org/Sagem-B-box2/)

Best regards

Philips - QK
12-13-2012, 02:11 AM
Dear insight870,

We are currently investigating your issue. We shall update you when we have more feedback.

Kind regards,
Philips Moderation Team

Philips - QK
12-21-2012, 02:19 AM
Dear insight870,

We have a new version of app 2.2 released. Would you please test if it improves connection performance?

With thanks & regards,
Philips Moderation Team

insight870
12-29-2012, 11:36 AM
I finally asked to belgacom to change my modem/router.
And now everything is working fine.

Thanks for your help.

Best regards.

Philips - QK
01-03-2013, 02:59 AM
Dear insight870,

Glad to hear that!

Kind regards,
Philips Moderation Team