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fiammante
12-06-2012, 12:48 PM
Since this morning I am getting an error message when I try to access the TV programs from the home menu.

XML Parsing failed.
Error: missing root element.

Philips - Benedickte
12-12-2012, 01:44 PM
Since this morning I am getting an error message when I try to access the TV programs from the home menu.

XML Parsing failed.
Error: missing root element.


Hi Fiammante.

Could you pelase provide me with the following information:

1. What software version is installed on the TV?
2. where are you getting the TV signals from? (internal or external tuner)
3. When you say TV programs, do you mean "Watch TV" or "TV/Programguide"?

If not the latest Software, please do a software update, then reinstall your TV.


Best regards,
Benedickte