View Full Version : IR turning off after one hour

12-08-2012, 07:15 AM
I just received my in.sight HD baby monitor, and am having several issues

The largest of these issues is that the IR night vision mode turns itself off automatically after one hour. I cannot even fathom a reason for this, as it eliminates the entire point of a baby monitor - which is constant monitoring. I need to be able to glance over at it and see my baby any time of the night.

The second major issue is that it does not make any attempt to tune out white noise. Previously, we were using an app called baby monitor 3G which uses one iPhone as a monitor and the other as a camera/microphone. It does a great job of only turning audio on when there's a change in sound - constant white noise in the background is not played on the receiving device. This is an important feature as I don't know a parent out there that doesn't use white noise machines to help their baby sleep (I use an app called white noise ambience on yet another iPhone - yes we have lots of iPhones in our house!)

A third less major issue is that I can't seem to connect two iPhones to one camera at a time - I get a "server error" on the second iPhone Is this a limitation of the device or platform?

I'd appreciate it if someone at philips could contact me with answers to my questions. Thanks.

Philips - QK
12-11-2012, 06:09 AM
Hi DarryIp,

We would like to understand under which conditions you were using your IR function.


As for your viewing simultaneously using 2 iPhones question- it is not possible to view M100 & B120 on multiple devices simultaneously. Your In.Sight account ID is registered for the corresponding connected monitors. Your In.Sight account ID and password are privacy and it is highly recommended not share with others.

For the white noise problem, we will further investigate on it. Will let you know later.

Kind regards,
Philips Moderation Team

12-11-2012, 05:06 PM
I'm unable to access the attachment in your message. I'm using the night vision at night, in almost complete darkness - there's some bleed through from outside and a small light on our wipe warmer. These are the only lights in the room.

I have the camera's night vision set to ON. Should this not mean it stays on? (it seems to act the same way on ON as on AUTO!)

12-11-2012, 05:23 PM
I've had a few other issues as well that you should know about:
* When the in.sight app is in the foreground on the phone, and the phone is plugged in, the screen should not lock.
* The sound is often slightly choppy - even though the video is completely smooth. Both the phone and camera are within 10m of the router, with a very strong signal (It is a very good router - Asus RT-N66U
* The camera sometimes disconnects from the app. When it does, the screen just freezes. exiting the live view back to the camera list then re-entering live view by tapping on the screenshot does fix this - but your app should be smart enough to reconnect when it gets disconnected without user intervention, should it not?

All of this has me very close to returning this camera - in fact I've already initiated the return with apple, i just need to find time to pack things up and get it to the post office. I really would like to love this camera, the night vision (when it works) is of excellent quality, and the camera is small and mounts nicely to the wall. The hardware is excellent - Your issues all appear to be with software. At this point I just don't think you're going to get your software in shape in time, and I need to find a different monitor.

Philips - QK
12-12-2012, 03:16 AM
Dear DarryIp,

Thanks for giving your comments here. We have submitted a new version of In.Sight app, which should have improved the night vision quality, for approval. It will soonest be live the end of next week if no critical issues reported.

With thanks & regards,
Philips Moderation Team

Philips - QK
12-12-2012, 03:42 AM
Dear DarryIp,

As for your other issues reported, I am checking with the team for more information.
I will let you know when I have more concrete feedback.

Thanks for your patience in advance!

Kind regards,
Philips Moderation Team

Philips - QK
12-21-2012, 03:22 AM
Dear DarryIp,

We have a new version of app 2.2 released. Would you please test if it improves the performance?

With thanks & regards,
Philips Moderation Team

01-12-2013, 09:35 PM
I am experiencing the same issue. I am close to returning this monitor as well but decided to try posting on here first

I received this as a gift this Christmas and set it up just a few days ago. So I am using v2.2

Ir cuts out soon after we start the monitor and it always disconnects from the iPad 30 to 90 minutes in (ie everytime we wake up for the feed its disconnected, and we wake up every 1 hr 30 min at the minimum.

What can I do to help you trouble shoot this?

01-14-2013, 04:29 AM
as far as i know you can continue viewing using IR mode for around 30 mins.
if you'd want to cont viewing after 30 mins then you have to click in that again in the menu.

maybe you can set alert in the night so that you do not have to wake up 1.5 hr every time and will only be triggered if there s any motion/temperature/ audio changes.

Philips - Katerina
08-21-2015, 01:35 PM
Hello participants of the thread and forum members in general!

Hopefully your issue was dealt with and you are no longer facing it. Since the thread has been silent for some time now, I will proceed by closing it. If you still have the same question about the same issue or any similar issues arise feel free to start a new thread or contact one of us moderators to open this thread again.

Kind regards
Philips Katerina