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Ajimi
12-12-2012, 06:50 PM
Hi,
I have a weird issue with game (or computer) mode enabled on my TV. It adds a vertical strip of 5 black pixels on the left, and so shift the entire image on screen (thus truncates 5px on the right).
This happens only when game or computer mode is enabled, whatever the others settings (format…).

- At least on 42PFL6007H and 47PFL6007H, but I suppose every 6007 series.
- Firmware 150.48.13/14, but it's been a while the problem is here.
- With HDMI in 720/1080p, no matter the device used (PS3, Freebox…).

PS : Sorry for the English, but I'm French :)

Philips - Benedickte
12-14-2012, 08:56 AM
Hi,
I have a weird issue with game (or computer) mode enabled on my TV. It adds a vertical strip of 5 black pixels on the left, and so shift the entire image on screen (thus truncates 5px on the right).
This happens only when game or computer mode is enabled, whatever the others settings (format…).

- At least on 42PFL6007H and 47PFL6007H, but I suppose every 6007 series.
- Firmware 150.48.13/14, but it's been a while the problem is here.
- With HDMI in 720/1080p, no matter the device used (PS3, Freebox…).

PS : Sorry for the English, but I'm French :)

Hi Ajimi.


First I want to welcome you to the forums.
I would advice you to Update to the latest software version that came out last night and if you're still experiencing the same after that is done, please contact your local customer service regarding what you are experiencing.

Best regards,
Benedickte

Manuj
12-14-2012, 03:48 PM
Hi Ajimi.


First I want to welcome you to the forums.
I would advice you to Update to the latest software version that came out last night and if you're still experiencing the same after that is done, please contact your local customer service regarding what you are experiencing.

Best regards,
Benedickte

I think Ajimi should wait for more people testing. I haven't tested myself yet with latest firmware, but it is reported on another forum that 5-pixel-right image shift still exists with 150.81 (by a pfl6007 owner)

This does not look like a single TV defect, but a problem that should be related to development team at Philips.

Ajimi
12-15-2012, 10:46 PM
Updated to 150.81, and the 5-pixels-shift is still here.

I really don't think about a hardware problem, since it ONLY appear with game/computer mode enabled, and nothing else. And like Manuj said, I'm not the only one in that case.
It can be easily tested with a bordered picture, like this one (http://img4.imageshack.us/img4/5551/formatk.jpg) : put it on full screen on any external device (internet box, game console…), enable game mode, and the white right border will «disappear».

Thanks :)
42PFL6007H

Skalman
12-22-2012, 08:02 AM
Updated to 150.81, and the 5-pixels-shift is still here.

I really don't think about a hardware problem, since it ONLY appear with game/computer mode enabled, and nothing else. And like Manuj said, I'm not the only one in that case.
It can be easily tested with a bordered picture, like this one (http://img4.imageshack.us/img4/5551/formatk.jpg) : put it on full screen on any external device (internet box, game console…), enable game mode, and the white right border will «disappear».

Thanks :)
42PFL6007H

I have a 55PFL6007T/12 with the latest firmware 150.82.0 installed and the TV behaves exactly as you describes with game/computer mode enabled. Disable game/computer mode and the white border on the right side is back. Used the image you linked to.

PC connected to TV with HDMI

/Skalman

Philips - Benedickte
01-08-2013, 10:51 AM
Hi Guys.


Could you please provide me with two pictures regarding what you are experiencing?
1. Picture before put in PC/Game mode
2. Picture when in PC/Game mode

Thank you,
Best regards,
Benedickte

Manuj
01-08-2013, 03:16 PM
You get a picture of the ouput here (http://www.supportforum.philips.com/en/showthread.php?10151-46PFL7007K-12-Image-position-in-gaming-pc-mode-problem&p=49757&viewfull=1#post49757)
I'll try to do that tonight if it may help and speed up solution.
Pictures should be done both on right/left sides and before/after (in case anyone want to take the job)

Confirming that is a 20-second test for any developer at Philips (time to reach Game mode setting) by the way...

Syncmahv
01-09-2013, 04:09 PM
So i will replay to this thread also.

Same bs with 46PFL7007K/12
When in OFF mode
http://www.upload.ee/image/2780734/P1080785.JPG
When in Computer or Game mode
http://www.upload.ee/image/2780735/P1080786.JPG

Picture shift with 5 pixel loss.

Skalman
01-12-2013, 10:20 AM
Hi Guys.


Could you please provide me with two pictures regarding what you are experiencing?
1. Picture before put in PC/Game mode
2. Picture when in PC/Game mode

Thank you,
Best regards,
Benedickte

First picture computer mode enabled, second picture computer mode disabled and third picture computer mode enabled.
55PFL6007T/12

/Skalman

Philips - Benedickte
01-17-2013, 11:31 AM
Hi.

Could you please send me a PM with serial number of your TV's , regarding what you are experiencing with the pixel shift?

Thank you.

Best regards,
Benedickte.

MrDexter
01-20-2013, 04:49 PM
Same issue here, model 42pfl6057k!
What a pitty TV...

PS. how to reduce input lag, in game mode it's still huge, how we can play fps games?

starmind
01-22-2013, 06:43 AM
Same issue here, model 47PDL6907K. Link to the german thread: http://www.supportforum.philips.com/de/showthread.php?4729-47PDL6907K-12-Bildzentrierung-im-Computer-Modus

Philips - Benedickte
01-22-2013, 09:32 AM
Hi MrDexter and Starmind.

could you pelase send me a PM with serial number of your sets? (aslo goes to the others that is experiencing the same)

Thank you.
Best regards,
Benedickte

WILDCORE
01-25-2013, 04:38 PM
Hi MrDexter and Starmind.

could you pelase send me a PM with serial number of your sets? (aslo goes to the others that is experiencing the same)

Thank you.
Best regards,
Benedickte

Additional pictures can be found here (http://www.supportforum.philips.com/de/showthread.php?3909-Erfahrungsthread-FW-150-81-82-f%C3%BCr-die-Serien-6-7-8-9-2012&p=27384#post27384). I will send you a PM with the serial as well.

Syncmahv
02-01-2013, 12:26 PM
Any updates on this problem?

Philips - Benedickte
02-01-2013, 12:32 PM
Any updates on this problem?

Hi.

I can confirm I have passed all the information I have received on to the development.

Best regards,
Benedickte

user1
02-17-2013, 08:31 PM
i'm having exactly the same issue with a new 42PFL6057K/12. the firmware is up to date (0.150.83.0).

x7007
03-05-2013, 02:40 PM
Please fix it as soon as possible,, not delays,, it did not happen with my old Philips 8404 42" it had full 1:1 pixel to pixel.

Please philips.

starmind
03-07-2013, 02:18 PM
Hi,

can anyone tell me if the problem is fixed in FW 150.85?

WILDCORE
03-07-2013, 03:00 PM
Yes, I can. And no, it is not.

dangauset
03-29-2013, 01:24 AM
Any updates on this matter?

My 55PFL7007 is having the same issues and I have updated to the latest firmware (150.85.0), but my image is still shifted about 5 pixels to the right in gamie and computer mode and there is no way for me to adjust the image manually.

I hope a fix for this will be available soon!

Philips
03-29-2013, 07:34 AM
Guys,

See PM I send you.

Regards,
JuAn

dangauset
03-29-2013, 03:13 PM
Sounds good, JuAn. Thanks!

Toengel
03-29-2013, 04:35 PM
Hi,

so what is the solution for that issue?

Toengel@Alex

x7007
03-30-2013, 02:58 AM
from pm. Thanks nice ! we will wait for new firmware. I hope it won't take this long, still new tv and I'm using it for everything, from working-gaming pc-gaming ps3-movies.

Tzwän
04-26-2013, 11:56 AM
Having the same problem with 55pfl8007k! what's the solution philips-juan or anyone else?! is there a new FW coming?!

Philips
05-03-2013, 10:16 AM
Guys,

The 5 pixels shift issue has been solved in SW v150.87 (look here: http://goo.gl/2QtOq)! Please visit the support website, download it and upgrade your TV via USB-stick.

Regards,
JuAn

dangauset
05-03-2013, 01:39 PM
I've just installed the update (v150.87) and the 5px issue seems to be fixed. Thanks a lot!

However, a 5px shift has occured in the menus. The dark transparent background in the menus do not cover the 5px to the left on the screen. It seems like the menu background needs to be shifted 5px as well. This only occurs in game/computer mode.

1883

Regards, Daniel.