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View Full Version : Experience thread - FW v96.0 - for 4xx7 and 5xx7 series - 2012



Philips - Benedickte
12-19-2012, 08:09 AM
Hi all.

The new FW is now in the progress to be uploaded to the support page.
This thread is for discussions. For technical feedback please post in the technical feedback thread (http://www.supportforum.philips.com/en/showthread.php?9647-Technical-feedback-FW-v96-0-for-4xx7-and-5xx7-series-2012-models).

IMPORTANT: After upgrading your TV, it is necessary to perform a "cold start". This means that, after the TV is running again (after the update), shut down the TV, wait 1 minute (till all components are shut down), and unplug the TV from the mains (pull power cord) for 2 minutes before starting again.

Changelog:
Q554E_0.96.0.0 (Date published: 2012-12-18)
You are highly recommended to update your TV with the standby software version 99.0.0.0. You may download the standby software here (http://www.supportforum.philips.com/en/showthread.php?9654-TV-blocks-reboots-does-not-respond-to-RC-cannot-change-channels-(SCC_96273)) or from the FAQ “What should I do when my TV turns on and off by itself and/or does not respond to the remote control?”


TV tunes to the wrong channel when you select the channel in EPG.
TV keeps turn off and on by itself after you perform the first time installation.
TV hangs after wake up from standby.
Unable to play video using BBC iPlayer.
Unable to play MP4 files.
TV turns off and on by itself when EasyLink is enabled.
Clock displays the wrong time. (Only applicable to country, Slovakia)
Channel Ned1 is not stored during analog channel installation. (Only applicable to country,Netherlands)

Best regards,
Benedickte

somersetpaul
12-19-2012, 10:17 AM
Cannot find standby software version 99 or the FAQ mentioned. Please post link. Also FW v96 not on UK site yet!

Philips
12-19-2012, 10:55 AM
Cannot find standby software version 99 or the FAQ mentioned. Please post link. Also FW v96 not on UK site yet!

Currently we are working to get the files online. Please be patient for a little longer...
Hope to have it fixed by the end of the day.

Regards,
JuAn

somersetpaul
12-20-2012, 11:00 AM
I have upgraded to v96 and channel select from programme guide is now working at last, so thanks for that. When I go to install the standby software v99 I get a message to say that I am trying to install software the same as or earlier than that installed already. Are you asking us to install a previous version? I didn't install it anyway.

Also BBC Iplayer seems to be working better but the pause/forward/back controls on the remote have no effect (they never did). To pause you have to press "ok".

AfroJack
12-21-2012, 09:36 AM
Currently we are working to get the files online. Please be patient for a little longer...
Hope to have it fixed by the end of the day.

Regards,
JuAn

On the dutch site you still see version 0.93 listed but when you actually download it you'll get the new 0.96 version including the release notes.

Regards,

Jack

bogaty
12-22-2012, 04:49 PM
I'm wondering CLear LCD is what for.What this option really do, turning this on or off makes no differences.

Totoche
12-26-2012, 04:26 PM
Hello,
I made the Main and Standby firmware Upgrade and i have now the Q554E_0.96.0.0 and the v99 standby (I see that by 123654 screen).
The EPG guide don't let me go to the chanel, it returns to list of program in DVB mode and do nothing in internet mode, i am in France.
There is a progress and i can now put my tv off on HDMI or SCART mode and when put it on, i can use the remote control.

somersetpaul
12-26-2012, 05:53 PM
I now find channel selection from EPG is intermittent, works sometimes but not always. Better than it was. Sometimes now no response at all when selecting programme from EPG, doesn't even go to original programme like it used to. Have to press back/return button to exit.

uhmer
12-31-2012, 07:40 AM
I still have problems with HD Natural motion. Sometimes it starts to turn off and on after couple of seconds(picture is jerking). Then i have restarted tv. I have tried minimal and maximal HD natural motion, problems appears both ways. I use hdmi input and external HDD.

I was very pleased with my old philips 32pfl7962, looks like it was mistake to buy philips again - quality has gone down.

vimel
12-31-2012, 12:55 PM
I still have problems with the picture quality after upgrading to 0.96! Esoecially faces moving fast over the screen tends to be blury. It looks like a bad quality YouTube move sometimes. There seems not to be very different between HD channels and SD channels. What to do? Also tried with more expenssive Philips HDMI cable, no improvement.

The picture is very sharp when showing still pictures and slow moving pictures.

When large objects move fast sideways, vertical lines shows.

When the picture is moving back and forward it sometimes looks like there is a very thin black curtain in front of the screen.

It was even worse on the 0.92 sw but it is far from perferct yet.

Is connected to Canal Digital cable-tv using their HD decoder HD104C.

Mazter
01-10-2013, 12:00 PM
You say that this new firmware fixes the problem with newly installed tv's turning on and off. Well, that is not the case! I got the 55PFL5527T/12 yesterday, and during and after installing it (3 times I tried) the tv keeps turning on and off repeatedly! At points it turns off every 30 seconds or so! I am close to just taking it back to the shop and get a different brand, cause this is more than just annoying, it has so far ruined all the joy of getting a new tv. I tried turning off all setting that might cause the tv to shut down and also turned off Easylink, after reading something about problems with this. No change! I did a cold restart on every reinstall, nothing helps.

When are you going to fix this?

xcrazy
01-10-2013, 06:47 PM
My 42pfl4007 updated to 0.96 version after buying PTA wifi adapter and it started to restarting and showing some blue lines across the screen. I checked this forum and perform the standby upgrade .99 and it's still the same :( ... please help me with a solution. TV is now unwatchable ..it's performing restarts in a period of 5 minutes

xcrazy
01-10-2013, 07:45 PM
http://shrani.si/f/38/Wz/3x0IZ7yM/vlcsnap-2013-01-10-21h30.png

This is how it looks like :( .. please help me with a solution. thanks

xcrazy
01-10-2013, 08:06 PM
1654

This is how my problem looks like :( ... please help :)

niggaru
01-11-2013, 06:50 AM
hello all,

i am annoyed regarding this fw updates.

is there a possibility that in the next firmware to introduce support for other subtitle encoding? because the Romanian fonts are not showed... and since Romania is in the EU... it should have support for their specific fonts.(central european encoding).

also regarding this fw: i have a tv channel which works on all the other tv's around the house, but is stubborn to work on phillips. it shows the image and sound for around 3 seconds and after these 3 seconds they disappear and the tv shows the "program not available" dialog...

bogaty
01-16-2013, 05:01 PM
http://www.youtube.com/watch?v=hyU_ZLkNf04&feature=youtu.be
Here is another shot of ghosting/blurring problem on my TV.Can Philips add an LCD overdrive function to reduce the effect of ghosting.

Hooligan
01-21-2013, 06:59 AM
http://www.youtube.com/watch?v=hyU_ZLkNf04&feature=youtu.be
Here is another shot of ghosting/blurring problem on my TV.Can Philips add an LCD overdrive function to reduce the effect of ghosting.

Did you play in "Game" mode on TV?
Which COD and map is this, i can test mine to.

bogaty
01-21-2013, 01:35 PM
yes game mode enable, everything else is off.Game is call of duty 4 modern warfare map Backlot.Post a movie on youtube if you can.

Hooligan
01-22-2013, 04:05 PM
Sorry for the delay. And I have the same problem as in your video а.к.а. ghosting/blurring (d)effect. I did't made a clip because it would be exactly the same as yours.

bogaty
01-22-2013, 08:02 PM
Thanks for the information, can u tell me what type of panel did u have, samsung or sharp?.What are your numbers on the nameplate http://www.hdtv.com.pl/forum/t/83272/011_P1400441.JPG left from assembled is hungary 400 is sharp, 396 etc i samsung panel.

Hooligan
01-23-2013, 08:57 AM
395, samsung or what?

bogaty
01-23-2013, 03:28 PM
yes its samsung panel.You've got 40 inch TV?

Hooligan
01-23-2013, 04:27 PM
This one is 32" we use it only for watching TV in the bedroom and I sometimes play games on PS3 :)
I was thinking to change my 42 "Toshiba in the living room with 42" or more Phillips, but definitely not a 55xx series :)
Samsung panel good or bad?
What about Sharp panel, they have this ghosting/blurring problem?

Sorry for the off topic :o

let's talk for something that bother me from the day that I buy this TV.
When will we have 1251 or utf-8 subtitles??? It's a shame to sell tv's in Bulgaria, and they don't have Cyrillic sub's!

bogaty
01-23-2013, 07:25 PM
5507 is good tv, but not for gaming.My tv is professional calibrated and i love the picture quality, black level are great and contrast is 3484:1 ANSI this is better than higher range tv's from samsung.Philips must do something with response time in game mode, add some feature like LCD overdrive, smart response etc.

Fierrze
01-28-2013, 09:00 PM
I have the Philips 5507 with the code 400 (Sharp) and i can confirm that the ghosting problem with dark content is clearly visible. I contacted Philips month ago about the problem, and they said that they tv is going to repair. It went to repair and i was contacted by the repair center and they said that there was no visible problems with it and they sent it back and the ghosting is still visible. And in the repair process i think they damaged the panel, because after the repair i noticed the corners appear to bleed more light through.

It is a shame that such a great tv has a drawback as severe as that. Hopefully they can make it better with a FW update or something.

geomantis13
02-01-2013, 05:14 AM
I have the 32PFL40007H/12 and in the last two firmwares i notice on PC and PS3 games with 60fps wavy motion (like vsync off but without the screen tearing) on vertical and horizontal movement.
Also on movies (24p-50p-60p with all sources on Hdmi) especially on fast panoramic movements and with movies with camera shots with smoother motion(for example paranormal activity) the problem is very intense and dizzy.(like gel)
Of course HD Natural motion is off.
Is my tv defective or the firmware has destroyed the motion?

malbaqir
02-01-2013, 07:34 AM
Hi,

I recently bought this tv and I'm wondering if anybody have the same problem when playing PS3.
everytime a start a new game, there is always static flash screen of 1 second.

I've updated to the latest firmware, and it still have the same problem.

my hdmi cable and PS3 are perfectly fine. I've used them previously on Sony and Panasonic TV, and I never encountered this problem. Can Philips provide any support?

geomantis13
02-01-2013, 11:46 PM
After 5 months of firmware updates i am still waiting for:

Support RGB 0-255 without dynamic brightness(except pc mode). In active control menu show it as dynamic contrast.
Dynamic backlight with smaller steps or adjusting threshold because now is useless.
Sound auto volume leveling that function.
Option for disable 3:2 and 2:2 pulldown.
I don't care about subtitles support because 540 euros are very few for such luxury.
Don't you see the blue and red clipping on all test patterns?
And at last and most important someday fix the damned motion(in last update is like gel with some zones of screen moving in different speed from others)(i explain 2 posts above).

I have my tv switched off and i seeing movies on my TN pc monitor and an ancient sony lcd tv from 2000 a.d.
I have the 32pfl4007h/12.

pigeta
02-03-2013, 08:30 AM
hi i have a philips 40pfl5007h/12 when i try to connect ps3 trough HDMI don't find any signal from all hdmi ports but whit scart work.i try ps3 in aother tv like a samsung tv and hdmi recognize immidiatly by tv
my software is q554e-0.96.0.0_bld2c.
what could i do to fix this problem?

geomantis13
02-08-2013, 01:17 AM
Where i can find all previous firmwares and choose the best for me?
With the latest firmwares you ruined my tv with slurry-gelly-pottery motion.
32PFL4007H/12

geomantis13
02-09-2013, 12:45 AM
On fast movement and camera shakes the objects and pillars stretched and deformed like elastic.(on every input signal)
Unacceptable.
On sdtv with much movement and scrolling letters the deintarlacing is pathetic with gaps and interlaced lines.
Also unacceptable.
Remove the useless smart tv,unnatural natural motion and funky icons and make the tv functional.
I want previous firmwares until you fix the basics.
At least when i bought the tv i enjoyed movies through hdmi.
32PFL4007H/12

geomantis13
02-10-2013, 08:59 PM
I must admit that outside the motion problems the picture quality is perfect.
My previous tv Samsung EH5000(for one week before i return it) it was garbage.

Plastik
02-11-2013, 10:02 AM
Hi all,
I've got a 40PFL5007 model and i have a problem with the Favorites Channel List. After i mark and arrange all the channels that i want and set the Favorite List as default i am able to navigate&see only the channels from the Favorite List. But if i turn the TV off and the back on, the Channel List will reset to "All". To be more precise, even if the active list is "Favorite", the TV shows me all the channels (Digital, Analog, Radio). The last firmware didn't fix this problem. Now i have to manually set the ALL list as active, then set the Favorite list as active every time i start the TV. Please investigate.
Thank you.

geomantis13
02-21-2013, 08:46 PM
Where can i find older firmwares for my 32PFL4007 to revert?
Every new day and a new problem arise.
I want to choose the firmware with the least irritating problems for me because with every new firmware a problem solved and many more problems are created.

For example the last problems that i discover are:
1. If i switch many times between hdmi 1(PS3) -hdmi 2(PC) and tv channels some times the tv channels dont have sound and i must restart the tv(switch off-on).
2. After hours of watching the motion (especially on football-basketball and scrolling lines on sdtv) jerks every 2-3 seconds like the memory of tv is full and if i restart it the motion is again fluid.
3.And again the motion is like liquid gel and not rock solid on all signals and inputs.
Of course the HDNM is always off.

The Philips name and history deserves better and more.

mistrzb
02-22-2013, 06:13 AM
46pfl5507 has a huge problem with switching source HDMI-ARC. Many times there is no sound after switch source or tv hung and power reset is needed. I curious if exist worse tv, and other so bad software support? Still no useful upgrade and so many bugs!!!

geomantis13
02-22-2013, 10:28 PM
I just read on 6/7/8/9 forum that the deforming stretching shrinking motion is generic on other tvs too.
Why don't you fix it?
It appeared on last two firmwares.
It's very simple, revert the motion algorithm 2 firmwares back or give us the ability to choose the best firmware.
We don't live for ever to waiting.
I have learned to live with 27 steps to adjust contrast and 12 steps to set sleep timer but i cant stand this motion problem.
I have tired.
HD NATURAL MOTION always off.

jeik
02-25-2013, 09:37 PM
I just read on 6/7/8/9 forum that the deforming stretching shrinking motion is generic on other tvs too.
Why don't you fix it?
It appeared on last two firmwares.
It's very simple, revert the motion algorithm 2 firmwares back or give us the ability to choose the best firmware.
We don't live for ever to waiting.
I have learned to live with 27 steps to adjust contrast and 12 steps to set sleep timer but i cant stand this motion problem.
I have tired.
HD NATURAL MOTION always off.

Geomantis please check your personal inbox ,thanks , dimitris.

mikepap
03-03-2013, 01:27 AM
This is the second time that they replaced the mainboard of my 42pfl4307H/12 and I still have clicking sounds/static noises with ps3/pc. They said they fixed it.. I was adviced by Philips admin to use the analog inputs but who wants 576p picture....? I also have audio drops & static noises when using optical out or hdmi from my tv to the reciever. This tv just can't handle uncompressed audio (PCM) even dobly digital and theres no dts at all!! Ghosting when playing games is also there. My previous tv was a lcd (sony) had also ghosting problems but the refresh rate was low I knew that anyway. My warranty is running out in a few months. please fix it or make a proper firmware.

michel25
03-10-2013, 01:29 PM
Hi
Is it possible to add some basics features (available on all others tv like LG or Samsung, but missing on philips) on next firmware please
- duration of a movie when we are watching one thanks to usb port
- quality of channel we are watching (1080, 720, 576, 460 ... )
- synchronize subtitle of movie playing thanks to usb port

sorry for my enflish, I hope it is not to hard to understand my request :D

bogaty
03-14-2013, 06:26 PM
Philips gonna fix the problem with Ghosting blurring in 5507 series while playing video games.I get new game called sleeping dogs, ghosting effect is really disgusting.

barnello
03-18-2013, 09:29 AM
hello,
I own a Philips 46PFL5007H/12

http://www.philips.it/c/televisori/5000-series-dvb-t-c-da-117-cm-46-pollici-full-hd-1080p-46pfl5007h_12/prd/;jsessionid=38ED055E65F1C2E2191FBF4DE1F45D1C.app10 2-drp2?t=support

and since 2012-12-18 the firmware has been stuck on version 000.096.000.000, even if both in release notes and FAQs it is strongly recommended do upgrade to temporary firmware version 99.0.0.0

my question is, will a definitive firmware v1.0 ever be released?

this TV still has many software bugs and problems I'd like to see resolved...

thanks

Fierrze
03-18-2013, 10:45 PM
Philips gonna fix the problem with Ghosting blurring in 5507 series while playing video games.I get new game called sleeping dogs, ghosting effect is really disgusting.

I can confirm also that the the black ghosting is really noticable with Philips 40pfl5507 (Sharp panel) in Sleeping Dogs, due the really strong contrast in the game. I hope this can be fixed / make it less noticable with a future FW update.

zdravkos
03-22-2013, 05:36 PM
Please fix the encoding on 5507 when playing Cyrillic subtitles, or enable the menu option to change it manually.

It is annoying to not be able to read subtitles on brand new TV. Shame!!!

Trnka2
03-24-2013, 03:23 PM
Hello , I have a 47PFL4307H tv when the film rewind from USB Disk format MKV , this hangs on television . Softvarově current TV is the latest, tried 3 different discs , even when scrolling problem from a USB Flash drive. What do thank you for your answer .

bohorquezolmo
03-31-2013, 10:17 AM
Hola, acabo de adquirir una 46pfl5527, y cuando instalo el media manager me pide una clave. ¿como se consigue esa clave?. Gracias

bogaty
04-08-2013, 01:47 PM
Dear Philips are you guys still made new FW to 4xx7 5xx7 series or 0,96 was the last one?

geomantis13
04-08-2013, 06:28 PM
The 32pfl4007 can't reproduce blue color right with terrible clipping and purple hue.
Without CMS control settings we can't fix it.
Place the tv next to a good plasma or crt and try to fix with a firmware that disgusting purplish blue.
I don't expect to fix the gel-pottery-laggy motion and ghost because you can't.(Use overdrive to reduce the problems like all IPS panels)
The electronics and the panel responsiveness are pathetic.
(for 540euro i was expecting better quality than lowish cheapy 300euro Samsung-lg)
At least release all previous firmwares and let us to choose our fate.

AfroJack
04-12-2013, 08:55 AM
Dear Philips are you guys still made new FW to 4xx7 5xx7 series or 0,96 was the last one?

The new 0.97 is out already for a couple of days
Didn't install it yet myself.

Philips
04-12-2013, 10:14 AM
This topic will be closed. For feedback on the new 0.97 software, please look/post here: http://goo.gl/XbvNy.

Regards,
JuAn