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g_k_philips
12-20-2012, 08:17 AM
Hi,

I bought the Fidelio AW9000 System, installed the AirStudio App and registered at spotify.
So everything (Internet Radio or Sound Files) works fine more or less - BUT:

When I try to use spotify (username and pw), I always get an error message.
"Cannot connect to spotify"

I have a premium account and my account works if I login directly to spotify.

What could be the reason or any solution for this problem?


Thank you very much.

Blechtrottel
12-20-2012, 08:30 AM
Hmm, the Philips devices normally are running on a Linux system.

So, in the past there was an issue reported that certain characters won't work as a password.
E.g. the following ones ...

; / \ # %

Philips - QK
12-20-2012, 08:30 AM
Dear g_k_philips,

Welcome to the forum!
We'd like to know your MAC ID. Would you please send it to me via private message? Thank you.

Kind regards,
Philips Moderation Team

J.W.Wolters
01-07-2014, 08:39 PM
Hello,

We just bought the AW1000.
We are using an iPad2 running iOS6.
In AirStudio+ I have the same issue as g_k_philips.
Username and password work fine in Spotify, but not in AirStudio+.
My username contains . (dot) but no other special characters.
Password is only characters and numbers.

Any idea how to resolve this?

Jan-Willem

Pedro119
01-09-2014, 12:36 PM
Good day,

I have the same problem with spotify.
But my system is a philips AW 2000.
And my phone is an Iphone 4S,

I hope you can help me.

BTW, I have one suggestion for the airstudio, to make an equiliser instead of high and low sound

Philips - Rafal
01-10-2014, 09:30 AM
Dear All,

Can you please post your login error screenshots?

Kind regards,
Philips Moderation Team

Pedro119
01-10-2014, 03:03 PM
2339

aub

Philips - Rafal
01-10-2014, 03:48 PM
Hello,

This issue is now being investigated by the testing team.
I will post here once I've heard back from them.

Kind regards,
Philips Moderation Team

Volume
01-14-2014, 07:37 AM
I just find a FAQ from Philips.com:
http://www.p4c.philips.com/cgi-bin/cpindex.pl?ctn=AW3000/10&dct=QAC&faqview=1&mid=Link_FAQs&refnr=0103196&scy=DE&slg=AEN&view=aa12_view_partial.html

Per my trial, the login name needs to remove the @xxxx.com even you have registered with a email account.