View Full Version : AirStudio App and Spotify - Cannot connect to spotify

12-20-2012, 07:17 AM

I bought the Fidelio AW9000 System, installed the AirStudio App and registered at spotify.
So everything (Internet Radio or Sound Files) works fine more or less - BUT:

When I try to use spotify (username and pw), I always get an error message.
"Cannot connect to spotify"

I have a premium account and my account works if I login directly to spotify.

What could be the reason or any solution for this problem?

Thank you very much.

12-20-2012, 07:30 AM
Hmm, the Philips devices normally are running on a Linux system.

So, in the past there was an issue reported that certain characters won't work as a password.
E.g. the following ones ...

; / \ # %

Philips - QK
12-20-2012, 07:30 AM
Dear g_k_philips,

Welcome to the forum!
We'd like to know your MAC ID. Would you please send it to me via private message? Thank you.

Kind regards,
Philips Moderation Team

01-07-2014, 07:39 PM

We just bought the AW1000.
We are using an iPad2 running iOS6.
In AirStudio+ I have the same issue as g_k_philips.
Username and password work fine in Spotify, but not in AirStudio+.
My username contains . (dot) but no other special characters.
Password is only characters and numbers.

Any idea how to resolve this?


01-09-2014, 11:36 AM
Good day,

I have the same problem with spotify.
But my system is a philips AW 2000.
And my phone is an Iphone 4S,

I hope you can help me.

BTW, I have one suggestion for the airstudio, to make an equiliser instead of high and low sound

Philips - Rafal
01-10-2014, 08:30 AM
Dear All,

Can you please post your login error screenshots?

Kind regards,
Philips Moderation Team

01-10-2014, 02:03 PM


Philips - Rafal
01-10-2014, 02:48 PM

This issue is now being investigated by the testing team.
I will post here once I've heard back from them.

Kind regards,
Philips Moderation Team

01-14-2014, 06:37 AM
I just find a FAQ from Philips.com:

Per my trial, the login name needs to remove the @xxxx.com even you have registered with a email account.