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Philips Moderation Team
I am having the same problem with the Spotify playlists, very frustrating. Also got the information from customer support that it is not possible to downgrade FW, but I doubt that is entirely true. Would be good to get a workaround ASAP so I can use the product again.
As I myself work with SW development and large customer roll outs I am amazed at the kind of defects I find in Philips SW, be it the FW or the app.
(More information is available through support ref nr 50-1203166403.)
Probably customer support is only a commercial channel and they are not technicians. Anybody knows that downgrading is nothing more than installing a "new"-"old" version of the software. That is implicit the character of software.
So customer support should not say those things, but give a better reason. Furthermore the technical department should make it possible to choose you firmware version like the Linux version you have on your PC.
The current results of your writings will prevent me of course to start upgrading my firmware. As it seems not possible to go back if it does not work out fine.
Pre release of Android App is working very well on my Galaxy Tablet. Compared to current version in apps store which does not even start up.
As well FW seems to have stablized on the AW9000 as I "only" had to cold restart the system once in last 2 days.
Still trouble off and on to get to the internet radio and spotify functions (message "no internet connection", retry and then nothing). Also again possible to control from various devices (Ipad, Iphone, Android tablet).
As said before, teh success stands and falls with the stability and functionality of the FW and the app which is not up to what it should be (for instance I see no radio function in spotify which is a must have for me).
Other apps like BubbleUPnP seem to be far more stable in teh connection with the AW9000.
Wish I had this info prior to purchasing & installing :-(
2 AW3000 purchased on thursday, installed, upgraded and not satisfied at all! No or very poor connection, problems with spotify ( same as other members ) reinstalled, reconnected, power down during night and new reinstall/config in the morning. It's now sunday and I'm thinking about giving them back to retail!
We can simulate the issue of Spotify playlilst here and we are now working on the solution. For the other issues, we are still investigating. We shall update you as soon as we have more concrete feedback. Thanks for your patience in advance.
Philips Moderation Team
I have connected my Fidelio A9 speakers to digital & analog inputs, and at power ON all works fine. However when I switch OFF the digital input device and ON again, there is no more sound. The only way to solve this problem is to power OFF and ON the speakers.
The analoge input worked fine, until I downloaded this new firmware upgrade. Now it has the same problem as the digital input!
Also the leds at the side of the speakers do not change or lit-up when changing the input channel with the Airstudio app.
The sound is great, but these problems are really disappointing!
I have AW5000 and have same problem. It's mostly impossible to access since i upgrade the last firmware.
Philips should really, really, fast make it possible to roll-back this software update, either by making a roll-back fundamentally possible, either by releasing a new update that is equal to the earlier release.
Philips, take care of your customers and make this possible!
Except the problem of playlist in Spotify and no sound after power off TV, it seems no other issues ? :)
As I don't use Spotify and connect my speaker to TV, new firmware gives easier finding my speaker and better volume control. If you are using the speaker same as me, it is no harm to upgrade it. Otherwise let's wait for new release :P
Caroline, I totally agree.
I am also having problems with Spotify - any playlist that's of a decent number seems to be truncated to just 1 track, which when clicked plays a track from your top most album/playlist.
I did have some minor connection issues, but since I disconnected, changed my network name and then re-configured the unit it has not given me any issues on this front.
Using Spotify playlists is how I intended to use my Philips AW3000 and since the update it doesnt work. I am going to request a refund in the next 5 days since a fix has not been supplied for 4 weeks now.
I also intend to share news of this with friends at work, who work for tech magazines and websites in order to prevent others from succumbing to Philips' sub-standard service.
p.s. Volume, your comment really annoys me - thanks for letting all of us know how unaffected you are because you do not use all of its functionality but for everyone else it requires immediate attention - let's not be reductive to the urgency for a resolve here. *smiley face*
I did not realize that the remaining problems with the firmware are only connected to Spotify playlists en TV connection, maybe I am too blonde for that :p :confused:
Still I am on the same line as Rossboss, it cannot be so complicated to solve this problem so that it takes weeks, and in the mean time a little communication from Philips should be very convenient.
And I am still into my own point, it should be possible to revert to an older version of the firmware, because now I have become very hesitant to upgrade, as my unit is working quite nice, without too much trouble.
I would like to add that the app software has had 2 updates in the mean time... Apparently something has been done but regretfully nothing really shocking. (And the app has some issues on its own).