AW9000 software upgrade
Philips service center have sent me a new AW9000 device after my previous one suffered a firmware crash.
The new device has firmware version 4.55. The device is connected to the internet through an ethernet cable.
When I try to update to the current version, I receive the message: Current firmware version is: V H4.55. This is the latest firmware.
Furthermore, when I push the internet radio button, I receive the message: This folder / playlist is empty.
Has anyone an idea?
Thanks in advance.
may I kindly ask you to send me a private message with your product registration ID (your email address) and the MAC address that is either printed on the label on the product or displayed in your settings? Once recieved, we will investigate this issue.
Thank you very much.
I have sent you a PM.
Try searching for a radio station?
Maybe it needs something to start with?
Please read earlier message: "when I push the internet radio button, I receive the message: This folder / playlist is empty"
Originally Posted by Caroline
When I face this problem, I always reset the power of it by unplug the power cable, have you tried ?
Originally Posted by Antifouling
And what is the LED color ? Is the device still having network ?
The LED colour is blue, ik can play music from my network. I pulled the power cord many times, doesn't help.
Originally Posted by Volume
Hi, I have never seen blue LED colour, may you need to reset it ? You can refer to the FAQ:
Volume, according to the manual, it's white. I said blue, meaning white. The device is connected to the network. I already have tried to reset the device as you have described.
Originally Posted by Volume
In my opinion, your device or network is not connecting to outside, because internet radio is not connected, so firmware version can't be checked and upgraded.
You can play music within local network, it is possible.
Sorry I have no clue, maybe good to try your internet access:
1. Can you access internet page by PC or smartphone (believe that works)
2. Power reset the router or modem
If the issue is still not fixed, may need Philips staff here for help.
Everything works fine, this message is sent using the same network. I have tried rebooting the router/modem, the device and reset the device. There's one more option, connect the device to my neighbours network and see what happens.
To be honest, I'm getting a bit frustrated here.
we are investigating your problem and will let you know as soon as we have any updates.
Thank you very much for your patience.
Philips Moderator Team
Hi guys & girls
just wondered if anyone else experiences any feedback or squeal from there wireless Fidelios? I can hear this when the speaker is in standby and when playing audio quietly.
I do not experience any feedback or squeal in my aw9000. It just works fine.
I have been experiencing the same issue here with spotify ("this folder / playlist is empty"). Sometimes it works, lots of times it doesn't. I hardwired everything and even hooked up an airport express to my aw5000 in order to be able to listen to Spotify! The airport works fine, but this is obviously a work-around that shouldn't be necessary. I really regret buying this speaker. Anyway, is there some kind of solution now, philips team? Rebooting, re-installing factory setting and all that bla bla just doens't work here.