GoGear RaGa 4GB Locks up on boot, cannot update firmware or reset
Have an older (4 years-ish) GoGear Raga MP3 player that freezes on power-up. It goes through the series of start-up screens and locks up without ever showing the "Updating" screen.
Steps we have taken to resolve the issue:
- Soft reset using the small reset button on the bottom of the player
- Updating firmware by connecting to the Songbird application
- An idea found online to factory reset by holding the up-volume button and the power button (nothing happens after 10 minutes)
- Using the Songbird application to repair the device by plugging it in while holding the up-volume button (nothing happens after > 15 minutes of waiting) - have tried multiple model numbers as I do not know the specific model number
Any help or insight into how to resolve this would be greatly appreciated.:confused: