I have just bought SA3MUS16/02 from amazon.de.
I have tried the reset button, delete data from the SongBird and update firmware from SongBird but none of them does not work.
Currently my device can not be opened.
When I connect it to computer it can be recognized, I even can see something like battery is %100,but when I try to unplug the device and try to open the device it does not respond.
During the firmware update I get the following error outputs in error console.
Hata: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [sbIDeviceFirmwareHandler.recoveryMode]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: file:///C:/Program%20Files%20(x86)/Philips/Philips%20Songbird/components/sbDeviceFirmwareAutoCheckForUpdate.js :: sbDeviceFirmwareAutoCheckForUpdate_onDeviceEvent :: line 279" data: no]
Kaynak dosya: file:///C:/Program%20Files%20(x86)/Philips/Philips%20Songbird/components/sbDeviceFirmwareAutoCheckForUpdate.js
Kaynak dosya: file:///C:/Program%20Files%20(x86)/Philips/Philips%20Songbird/components/sbDeviceServicePaneService.js
Since you just bought it, I understand it must still be on warranty, I'd give ti back/ exchange it for a properly working one.
As a last resort, you might try using the diagnostic mode: http://www.p4c.philips.com/cgi-bin/c...scy=NL&slg=AEN
That doesn't sound too good. I think you'd be best of contacting your customer service team and see what they recommend!
Good luck :)
Hello participants of the thread and forum members in general!
Hopefully your issue was dealt with and you are no longer facing it. Since the thread has been silent for some time now, I will proceed by closing it. If you still have the same question about the same issue or any similar issues arise feel free to start a new thread or contact one of us moderators to open this thread again.
Philips – Katerina