TV Philips 40 inc model 40pfl3706/f7
The TV that we bought from Costco went out 12-30-2013, exactly 2 years from the date we bought it (12-30-2011). My husband call on 12-31-2013 to their CONCIERGE service. The beginning of our calls to and from Concierge service. They finally called and wanted pictures of the TV's screen when it was on. I sent about 5 pictures via email with the case number (**) on each email. Finally on Jan 17, 2014 a nice young man came out with the repair box to fix the TV. Company supplying the parts, sent the wrong part for my TV. This young man thought that it was the screen, not the parts.
Jan. 20, 2014 another 2 men came out with the "right" parts, and put them in. Still didn't work, and they felt that it was the screen. They said that someone would be calling us. We have receive a number of calls, and finally one telling us that they would be sending us a new one, and a box to return the old one.
The TV arrived on Thursday Feb. 6th. Husband got it hooked up, and the color and the picture was terrible. So he called Costco's CONCIERGE for help. They weren't familiar with the Philips, and they hooked a 3 way phone call with Philips, hubby, and Concierge. With this, the picture did get some what better, but still not good. I watched it Friday , Sat. & Sunday. Husband when today (2-10-14), and turned the TV on and the screen was BLACK. The box that the TV came in said RECONDITIONED. That is a joke--they probably did nothing to it, just sent it off to another sucker. Husband called Costco Concierge Service again. today, who contacted Philips of the problem. Philips is going to contact their CONSUMER AFFAIRS DEPT. AND WILL GET BACK TO US.
It is now Feb. 10, 2014 and we still don't have a TV. I am not sure where to put the blame, but I am not happy with the SLOW service that we have gotten. This was a PHILIPS TV that was put on our American Express card. My feelings all of this should have been taken care in a timely fashion, which it definitely not this case. This TV was on about 3 hours a day, 5 days a week. It was never abused, and still had the plastic on the base.