Is your Blu ray disc not playing back?
To help you as fast and as good as possible with any issues regarding the playback of your Blu-ray discs, please always make sure you have the latest firmware installed.
If your issue remains, always post the following info:
- Exact title of the disc
- EAN* reference number of the disc (series of number below the barcode on the box of the disc)
- Model Number of your device
- SW version installed on your device
- Exact problem faced (e.g. freezes on the menu, freezes at a certain time, picture cuts, etc)
* How to find the EAN reference number of a disc ?
Once we have the EAN reference number, we will order the disc accordingly so that we are able to do some extended tests to see if we can reproduce the issue.
Please keep in mind that these test will take some weeks, from ordering date to the actual testing.
Thanks for your help.
Picture stutter on BDP 2850 & BDP 3200
Bought yet another Philips blu-ray player, the BDP 3200/12 (GS model, latest 1.67 software) after discovering small picture stutter problems with certain blu-ray discs (see below) on my previous BDP 2850/12 (latest/only software), but to my surprise, my new BDP 3200/12 suffers from exactly the same problem...with the same discs.
Disc 1 is the WALKING DEAD with ean number 5-704028233390
Disc 2 is a danish movie VED VERDENS ENDE with the ean number 5-708758683050 (available on Amazon.co.uk)
Sound is fine, and the choppy playback is not that apparent.....more like watching content streamed from the internet.
It seems like the players are skipping a frame once every second or two.
Tried every possible format and picture setting (incl. 24fr on/off), but nothing helps. Discs playback fine on another Samsung player, and both the BDP2850 and the BDP 3200 generally delivers a fine picture from other discs.
Any ideas or firmware on the way ?
Stutter with many bluray discs
We are experiencing a "stutter" problem with a lot of bluray discs here in Brazil, every few seconds.
Firmware version: last released (1.66)
Some of the discs:
"A pele (La Peau)". EAN: 7898467625040.
"O escafandro e a borboleta" (Le scaphandre et le papillon) EAN: 7897119458500
"A queda! As últimas horas de Hitler" (Der Untergang) EAN: 7897119458722
"Quem quer ser um milionário? (Slumdog Millionaire)" EAN: 7897119458340
"A vida dos outros" (Das Leben der Anderen) EAN: 7897119458333
Making some research on the internet, we found it could be something related to "motion interpolation" and "telecine judder". In fact, the effects of problems related to this matter are stutter at constant rate, as we have been facing. However, we are not sure and we'll contact technical support here.