I really didnt see any DSE before EM ... makes me wanna cry now ... How to fix this panel problem?
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I really didnt see any DSE before EM ... makes me wanna cry now ... How to fix this panel problem?
@kingzapp
There is no fix. Philips unofficially acknowledged that the problem is in the manufacturing process itself. There are screen with less pronounced DSE and screen with more visible. Philips local service can judge if your case is within specs or not. If not - they will exchange panel, so you can keep your fingers crossed and hope you will get replacement with less pronounced DSE than what was before. But there is no DSE free panels in 2011 9th series.
Hmm - I got a new main board fitted today and the DSE (banding) effect seems somewhat reduced - I kept a recording of a La Liga match as reference for the same purpose. However, the banding seems changed in the sense it is no longer alternating stripes of same the width but much fewer, weaker and irregularly spaced. The technician could not see it without saying it's not there, and did offer to bring in the TV. We agreed that I test and if I still have an issue they will pick it up for further evaluation.
Has anyone had any feedback about this issue? I have just started a new thread being new to the forum about the DSE effect , i bought a new 46" 9705 in June that suffers.
Its terrible after spending so much money on a premium televison.
Philips gonna pick up my 9706 today for checking the DSE effect. Just hope they gonna change the panel or fix the problem. Really annoying with the DSE effect!Quote:
Originally Posted by T6 KFR
@T6 KFR
There is no solution. Philips is aware of the problem, but can't do anything. Nearly all top TV sets from 9xx5 and 9xx6 suffer from DSE, Philips can't change every single set. And even if it decided to change - there are virtually no DSE free screens.
You can turn to Philips local care, they will test you TV set(they even have test manual) and IF they find DSE over acceptable limits they will exchange your panel. You can only hope new panel is better than the old one.
@kingzapp
Wish you good luck with this!
Please share with us what happened and if the issue was resolved.
Just for the record, I also have this problem with my 46PFL9706K. I even have a lattice of 4x4 squares where the inner squares are as bright as the outer surroundings and the lattice itself is a bit dimmed. I can see that when there is a larger area of the same color tone. Since I connected my PC to the TV via HDMI, I can play with any colors, images etc. all I want. When doing a completely white screen the effect can be seen best, of course.
I noticed the effect first when I played Assassin's Creed, the white loading screen showed it quite obviously.
Proud owner you state! You should be having spent over £2,000! Picture setting indeed! What about the smoky black bars that are always in the image? They appear mainly in two areas and are very pronounced on white scenes or scenes of one main colour. Solution? Not software that's for sure. What does someone do with a £2,000 top range tv with these bars? What solution am i to expect from Philips? Check out the other posts on 46PFL9706 or indeed other tv's with the 06 as part of their model.
I was a proud owner of a 37PFL9604, an excellent set but I wanted something bigger!
I bought a 46PFL9706 on May 2012. After some days I detected the vertical band problems and managed to trade it for a identical model where I bought the first one (they did not allow me to return it!!!). After a while, I also started noticing the same type of bands, less pronounced and not on the same place as the first one. This time I contacted the assistance. They came, took the TV and switched the panel. At the shop they noticed that the problem was not gone and contacted the philips responsible, who told them that the panel was acceptable. As I was not satisfied, I presented a claim directly to philips and a second assistance firm came and observed the problem. I am now waiting for the ending.... lets see! I sincerely do not hope to get a 100% TV, like the one advertised by EISA!
If the problem is perfectly identified, why is that philips is unable to find a solution? Is the panel quality so hard to be guaranteed during its manufacturing???
@JamesPond
Philips wont do ANYTHING - according to them DSE is within screen specs and it is normal. There is no solution - you can change your panel/TV set several times until you find a panel with less pronounced issue, but you can NOT get rid of it completely. Philips currently is tucking its head in the sand, not wanting to acknowledge DSE. We, as an owners can't do anything either. May be some of us can exchange TV for another brand if the retailer you bought it from is kind/respectable enough.
Anyway - we should warn all potential buyers who consult Internet/web forums when doing their research. Philips is not a company one can trust quality wise and customer support wise. Pity.
Hi all,
Just to let you know the end of this unexpected story... Fortunately I was able to return my TV, almost one year after the purchase. Despite Philips did not care about my complaints, the store, where I bought it, accepted the return (after an expert technician report). I will not buy Philips ever again, and it does not matter the product. I am sad to leave the ambilight feature, but it does not compensate all the hassle that Philips put me through. Cheers!!!
JP