Your remark about communication failure made me remember a typical Songbird behaviour:
Re: SA3VBE04KS/02 firmware 2.12
Quote Originally Posted by BenoitSvB
thnx for the message; the problem seems to be that Songbird does not see the firmware (which I can see is there).
Are you able to try updating again today? The reason that Songbird is unable to see the firmware is due to a communication failure between the software and our Philips website where the update is located.
The update should be available now, if you can please let me know how you get on?