42pfl7675H/12 no net-TV anymore

Hi Mark (and others if they can help),

On 6-2-2012 I send this PM to Mark (as suggested elsewhere in the forum):

42pfl7675H/12 no net-TV anymore
Hello Mark,

I hope you can help me, like you could with a lot of others as I saw on the forum.
My TV (42PFL7675H/12, SW version: Q5551-0.140.46.0, MAC: 18-8E-D5-07-AB-27)
won't connect to the net-TV server. This always worked before, but begin december it went wrong. After the latest sw update (begin januari: 140.46) it worked again for a few weeks but sinds about a week it stopt working again !!!!
Resetting, clearing net-TV memory, nothing helps.

Please make it work again.

Thanks on forehand.
Best regards Gerrit


EDIT:
Just saw I received a PM (with no notification in my mail so i missed it) I will try the advice first an then report it here.
Advice was: (maybe it helps others to)

Dear Gerrit,

To repair the issue with your TV we recommend to downgrade and reinstall the software.

Please download the autorun.UPG file form here:
http://dl.dropbox.com/u/4426988/autorun.upg

• Put the file on a USB stick.
• Turn on the TV.
• Insert the USB stick in the TV.
• Via the remote control press: Home – SETUP – software settings – local updates.
• Select the file Q5551_0.140.34.0.UPG
• The TV will warn you that the software is older than the one installed. Continue the process.

After installation, restart the TV and try to access Net TV.
Hopefully it works. You will see the loading Icon for a while, just wait until the Net TV homepage appears.

After this it is recommended to upgrade to the latest software again.

Go to WWW.P4C.PHILIPS.COM search for your TV type and find the latest software plus installation instructions.

Please let me know if this was successful.

With kind regards,
Mark
Philips Net TV Team.

Gerrit

Hello Mark (and others),
After trying the advice in the mail, it worked direct after downgrading to version 140.34 and it is stil working after upgrading again to the latest version (140.46) where I started from ???!!!.:confused:

I don't see the logic in that, but what the hack it workes !!!!:)

I hope philips knows why and learned something from it, to prevent it in the future.

For now thanks to Mark, who gave the right advice to solve this issue.

Best Regards
Gerrit

Can I use this downgrade also for my 37PFL7605H ??

I have the same problem.

Thank you.

I have contacted Philips Service Center.
They mailed me my required progs for downgrade.
After this - problem was solved.


Ik heb via chat contact gezocht met Philips - via de website. Eerst zou er een monteur langs gestuurd worden.
Een uur na de chat belde een technische medewerker. Die stelde voor via mail 2 bestanden te sturen. Met een handleiding voor de downgrade. Stappen gevolgd en probleem opgelost. Mede dankzij dit forum en de stappen hierboven!