Having the same problem as above - tried everything: turning off and on, pushing all buttons, at same time, etc. Disconnected for some hours --- worked fine until today, I am afraid it is broken --- very bad, costed a lot of money. Who can help?
Hi everyone. I bought two sets of these speakers before this problem began to emerge. Combined I've had to replace them three times. Now the oldest replacement has arrived at the "blinking red" problem again. It ususally takes around 3-4 months for the speakers to begin experience this problem.
I'm now in the long proces of waiting for Philips to evaluate this - once again. I cannot bring my mind to understand how hard it can be to fix this problem permanently. They must have thousands of broke units to diagnose.
Hi everyone. I bought 9800w September 2011
In January I've got a red blinking
I spent three months with the Philips service at Russia for repair cause no one knew of this device
finally they replaced DECODER + WIFI BOARD (BCO-DR870) inside.
7 months later I got a problem again.
but now the service says the product out of warranty and i have to pay big bucks for a new repair
What Philips Team thinks about my problem?
We all understand that this is a problem the manufacturer, not the user
do after spending a lot of money for a device you have to pay for the mistakes of the manufacturer?
Unfortunately, no one cares, you'll see. I wrote here several times but I got no response.
I sent mine in Germany to service and they replaced something inside, but was very cheap. The part replaced was about 5 euros plus the work time about 40 euros and the shipment around 20 euros. I have noticed that they have changed my firmware with this one 22.214.171.12400 which as I know is only for America and they also did something as I cannot update it. There is no update firmware button anymore.
Nevertheless, my speakers work now fine. I hope they will still do after a few months.
Now another set of DS9800W has broken in the same way. This makes it to a total of 5 units turned bad every time within a span of 3-4 months. I've given up hope and will recieve back my money or file legal charges against them.
I have sent you a PM. Kindly check your inbox.
Thank you very much.
Philips Moderator Team
Hi Philos. Same problem here, been flashing red for month now. What should I do? Could you please also send me the PM? :eek:
I experience exactly the same error "red blinking" light and nothing else works anymore. It is really very frustrating to see that all have similar error and no solution is made clear. I have my fantastic speakers since introduction and did stop working some weeks ago, I also have the other Fidelio wireless speakers with battery solution which I use more so did not pay too much attention. I thought it was some WIFI challenge and I was of opinion to just re-connect when I had time for it......just didnt do until this morning and then found after trying and looking online for support this forum.... please help.
Dear Dima and rammetjes,
I have sent you a PM, kindly check your inbox.
Thank you very much.
Philips Moderator Team
Same issue here.
Surely Philips know what the issue is and can repair these units with a revised part. I don't want this to happen again out of warranty!
I am on my 3rd set too. first one died with red slow blink inside first month, returned to store for trade, new one had same issue after 2 months - store was nice enough to swap out. now 5 months later the 3rd unit died... clearly they have a major hardware issue. So what do I do next?
I am getting the same issue with a red blinking light. I have had the DS9800W/10 since April 2012. Last week when turned on a red light would continue to blink and am now unable to play anything via WI-FI or line in. Multiple restarts do not solve the issue.
What should I do as these are still under warranty for another 2 weeks
hi, if the reset and the steps posted here ealier ( see below) won't work, i would suggest to take it to your local repair service straight away to have it fixed.
1. Power off DS9800W
2. Power reset the router
3. When the router is power on and working fine, power on the DS9800W
4. Follow the Quick Start Guide and see if it can enter the setup mode (LED flashes green and yellow alternatively or red -> green -> yellow in WPS setup mode)
5. If it can enter the setup mode, setup again to see which step in QSG is failed
6. If DS9800W just keeps flashing green and doesn’t enter setup mode as described in step 4, refer to service
Link to QSG - http://download.p4c.philips.com/file...10_qsg_eng.pdf
There is any way to reinstall the correct version of the firmware?
I accidentally installed the U.S. firmware Speaker. and I have the European version of the speakers.
My speakers had the same failure blinking red light, trying to follow the suggestions of several post tried to update the firmware but I installed the U.S. version, when I have European speakers.