ok understand how you feel indeed as you been rejected to send back your device.
what is their stand point - I mean if that's because they said your devices are bought online? do you have valid invoice on this? (confirmation email/ payment detail etc)...
seems like there are one Nodic user also experiencing this before (the local Support centre said the user has no valid invoice as he bought his device online)... but later the user supplied them with all the emails/ payment transfer details... then they accepted it.
by the way, where is your country of residence? there may be some slightly difference in the way they handle the case... varies from country to country.
I remember that person aswell, the one without his invoice and so on...
I live in Sweden. The first speakers I bought online in Sweden, now the second pair of speakers I bought online from the UK.
I have the invoice, payment details, the packing - everything, you name it.
Their stand point is simply that it should be returned to the seller. Nothing about whether I have bought it online or wherever I have bought it.
We cannot help you much also in the forum as for your symptom only the service centre can help you out.
What we can do for you is to pass your case directly to my Nordic Consumer Care colleague so as to see if this helps. If you agree so, would you please send your name, phone number, email address, uploaded proof of purchase to my PM so that I can help you with the escalation?
Philips Moderation Team
I have found two ways of sending private mails to you, by klicking on Philips - QK. The only problem is, that I don't find any way of attaching anything... Should attach the proof of purchase, right?
Originally Posted by tinaa67
Have you received my previous PM to you?
You can upload those docs using some external uploading directory like www.wetransfer.com and then send me the URL to download the file.
Philips Moderation Team
Thank you for trying to help. I have returned my second set of speakers, I simply gave up. It shouldn't be so difficult to get them working, and obviously after having read the above posts, it seems Philips have some serious problems to fix. Brgds Tina
I am having the same problem as these people. I am Singapore and purchased the product in Singapore. Can you pls find out who I need to contact to have the device replaced or a refund. Pls do NOT send me some generic email address or phone number. I want a specific individual with a specific email tag and phone number.
Last year, I was finally able to solve the red blinking problem but this time it seems more persistent.
No easy solution, reset, unplug...nothing working.
What can else be done or how to proceed for return/repair?
hi FDu, well, as far as I know and reading other posts here, there is no other way to fix the red blinking issue than to contact the repair service.
i would suggest to contact your local Philips customer care who will advice on next steps in regards to return or repair. they can book it for repair on your behalf i believe.
contacts can be found on your country's site - http://www.philips.com/global/countr...cale_org=gb_en .
good luck! :)