46PFL9706 Switches off after 120 minutes
I have posted this problem in a previous mail and on Thomas advice I contacted the Philips service team.
Philips has outsourced the technical assistance here in Norway to a different company and the service technician arrived with a USB stick and a remote control.
He tried to update the firmware, but could not do this because I already had this done :confused: (Philips was informed on this by phone)
Then he surfed through the menues without really having a clue what to do. Eventually he called some guy at Philips and set the TV into "virgin mode" which seems to be a sort of factory reset and left. I then had to do the TV-installations again.
Did it help? Absolutely not. The set sometimes switches off after approx 120 minutes (2 hours) when started from standby. So today I switched the set off with the mains switch in order to get a cold start. Unfortunately there was no image at all only sound...:confused: Another restart and it finally got working.
Conclusion: The SW seem to be unstable and it will probably stay like this in the future also.
Should I contact Philips again..... not sure really what they can do :(
PFL9607 120 Minutes switch-off problem
Just some additional information. I have a collegue with the same model and he just experienced the same 120 minutes (2 hour) switch off as well. Conclusion: It is a system error with this model. Strange Philips can not fix such an easy SW bug.
Originally Posted by erje
Tip to Philips: Why not release HW and SW information for us to fix the problems ourselves?