Yesterday I sent an email to the Norwegian Consumer Counsil asking about my rights in this case.
I have logged the case at Philips in january and now 6 months later I have asked Philips for an update. They have promised me an asnwer and escalation but then they have gone quiet. I think I have approached the support center 4-5 times during this period in addition to this forum. My patience is about to end soon.