32PFL6606/12 turns black at random moments

Quote:

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Originally Posted by Niels

I contacted Philips to check whether the standby software to solve this problem is also available for 2010 model TVs. After redirecting two times to different persons I finally spoke with someone who understood the problem and confirmed that also for 2010 model TVs a new firmware will be released.
Of course they had no idea when this will be available....

Niels

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You lucky basterd :D

I had a good moderator creating me an contact request thingee. I really appreciate what the mod has done for me in the past. The plan was that he created a support request and that I would get proper support.

However, the support guy responded with "It's not Philips' fault, it's your desktop". I responded to him that I am way past that point and he never even replied to me..

Vincent,

I am not that lucky, since Philips is not responding anymore on my open complaint...
(see http://www.supportforum.philips.com/...ll=1#post48125)

Hello,

same problem, my tv 40pfl8606m is connected the pc via HDMI, the Screen goes black at random for 1-2 sec, sound drop off during black screen.

I have installed the newest firmware: V 000.014.104.000, still the same, after upgrade firmware sound "clicking" occasionally during play via hdmi....

I have Asus P8H67-I Deluxe an Sapphire HD5550, panasonic hdmi cable.

Easylink enable/disable not fix problem.
HDMI cable replace not fix problem.

Handshake problem??

Philips same not fix problem from 2010 model...

IT'S NOT ALWAYS THE FIRMWARE!

A bit shameful I must tell you all that after raving a bit on the seemingly neglected software issue, it turned out to be a HARDWARE error on my TV.

After trying everything I gave up and started searching for repair. Only after months (!) I found the bill and phoned the shop, I still had garantuee.

A friendly repairman came and pointed out to me that the standby light flashed 9 times on startup. This was a specific error signal. He replaced a module in my TV and than it worked :)
BUT he pointed out that the standby light still flashed on startup, I think it was 5 times now. And he said: if I leave it like this, the problem will start all over again, your panelmodule is broke.
So he gave me a spare TV and took mine to the repair.

And after about two weeks they brought my TV back and it shines :cool:

So sorry for my raving, Philips gave me good servicing here. Still I am a bit dissapointed that my TV broke after about 7 months... My previous Matchline I have dumped after 16 years and it still was perfect ..

Hello,
I have the same problem with freebox connected in HDMI 1080i on 32PFL3517H.
The problem appears for 2s each 2min.
I can test firmware if you have the solution.
It's really disturbing when i display TV.