lost serial number

Hi everyone ...
I bought it 1 year and now attempts to connect to the internet, but installing the program asks me the serial, which I lost ..where I can get a new one? thanks

Do you have a label on your device? usually on the side or at the bottom...
the S/N number is the serial number...

Quote:

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Originally Posted by kwinnie

Do you have a label on your device? usually on the side or at the bottom...
the S/N number is the serial number...

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Yes, but is a 14 digit, software need a 32 caracters serial... :(
thanks for replying

I think it is asking for something else. Can you post the exact message when connecting to the internet? https://imagicon.info/cat/12-19/vbbiggrin.png