'Retrieve license key' button not working for MediaServer download

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05-26-2012, 02:31 PM
Yam

'Retrieve license key' button not working for MediaServer download

Philips offers this on My Registered Products page:

This product comes bundled with supporting PC software. Click below to download the software and retrieve your licence key.
+ MediaManager + Server

On downloading it offers a button:

Your personal license key(s): 'Retrieve license key'

However, the 'Retrieve license key' button does absolutely nothing. I tried both with Chrome and Internet Explorer to see if it was a browser-related issue, but apparently not.

Any ideas how to get the license key? The software wouldn't install without it.

My product: Philips 5000 series Smart LED TV 46PFL5007K
05-28-2012, 01:12 PM
bizio04

I have the same problem (read here) ... and so far I have no solutions
08-09-2012, 05:37 PM
Yam

Nice to see that Philips support people read the support forums regularly and offer solutions. Not.
08-09-2012, 06:25 PM
betipet

Quote:

Originally Posted by Yam

Philips offers this on My Registered Products page:

This product comes bundled with supporting PC software. Click below to download the software and retrieve your licence key.
+ MediaManager + Server

On downloading it offers a button:

Your personal license key(s): 'Retrieve license key'

However, the 'Retrieve license key' button does absolutely nothing. I tried both with Chrome and Internet Explorer to see if it was a browser-related issue, but apparently not.

Any ideas how to get the license key? The software wouldn't install without it.

My product: Philips 5000 series Smart LED TV 46PFL5007K

Did you try with Firefox? It worked for me, thats after a week research where to register and find it.
Hope that helps.
08-09-2012, 06:27 PM
betipet

Quote:

Originally Posted by Yam

Nice to see that Philips support people read the support forums regularly and offer solutions. Not.

I am with you on this.
If I only knew....
08-09-2012, 06:38 PM
Yam

What can I say - it really worked with Firefox! I now have a licencse key! Too bad I had already uninstalled the MediaManager software, because the trial expired and the tray icon annoyed me. :)

I don't think I will bother to re-install it, though, because the MediaManager did not seem very useuful app. But thank you, betipet, for clearing this up. Philips should sell their TVs with a USB-stick with Firefox installer... ;)
08-09-2012, 07:23 PM
betipet

Quote:

Originally Posted by Yam

What can I say - it really worked with Firefox! I now have a licencse key! Too bad I had already uninstalled the MediaManager software, because the trial expired and the tray icon annoyed me. :)

I don't think I will bother to re-install it, though, because the MediaManager did not seem very useuful app. But thank you, betipet, for clearing this up. Philips should sell their TVs with a USB-stick with Firefox installer... ;)

You are welcome.
I think with all this research I have been doing and learning things ALL in order to make my TV work
Philips might want to hire me :P