BDP3100/98 won't accept the latest firmware upgrade

Hi All,

I tried to upgrade to the latest firmware upgrade for the BDP3100/98 released on 06/21/2012 via USB port but I always get the error message "Software Registration Failed, please insert correct software". I've already followed all troubleshooting steps provided on the instruction document on the download link but I'm still getting the same message. I've done firmware upgrades before with no problems. Help please...

Thanks

Hi,

try to redownload the firmware - be sure you have the right stroke version /98.

Toengel@Alex

Hi Toengel,

I've re-download the firmware and it does show the correct stroke version but I'm still getting the same error.

Hi,

only to be sure: the BIN file is in a subfolder UPG_ALL on your empty stick (FAT formatted)?

Toengel@Alex

Yes it is. I've tried all possible suggestions on the "readme". I never had this issue before when I perform firmware upgrades... could there be a problem with the new firmware?

Hi,

Before upgrade your BDP make sure that there are no other UPG or UPG_ALL folders in your USB stick. The best way is to format your USB first...

Hi did you get it fixed at the end?

i hate it , if the persons dont replay and the people dont know if it worked

Quote:

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Originally Posted by Ceekay89

i hate it , if the persons dont replay and the people dont know if it worked

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I do agree. Anyways, I too have tried using the same method using USB for the latest version upgrade but failed. The USB stick has been formatted and the zip file extracted with only the required file in it but still failed to verify. Can someone help me on this.TQ

Copy the extracted folder with the firmware file to the root directory in the USB flash drive.
Make sure there is no disc in the tray.
Maybe perform a factory reset?

Dear both,

After investigation, we found that there are some issues with the uploading. We will upload that again ASAP. Menawhile, I have sent a PM to you regarding the workaround. Please kindly check your inbox.

With thanks & regards,
Philips Moderation Team

Quote:

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Originally Posted by Philips - QK

Dear both,

After investigation, we found that there are some issues with the uploading. We will upload that again ASAP. Menawhile, I have sent a PM to you regarding the workaround. Please kindly check your inbox.

With thanks & regards,
Philips Moderation Team

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What is the solution to this problem? I'm having similar issues with the 2012-08-10 dated firmware. It doesn't want to work with all three of my BDP3100/98 units.

Quote:

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Originally Posted by Philips - QK

Dear both,

After investigation, we found that there are some issues with the uploading. We will upload that again ASAP. Menawhile, I have sent a PM to you regarding the workaround. Please kindly check your inbox.

With thanks & regards,
Philips Moderation Team

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Please send me the workaround. THanks

Quote:

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Originally Posted by xenon029

Hi All,

... "Software Registration Failed, please insert correct software"...

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Hi All,

is there in the meantime any update? I stuck here with the same problem. Get the same error message with 5 different USB sticks (YES! I formatted them before)
My BDP3100/98 has the Software version 1.30
Ow, btw. update via Internet I just trying and still not work with the message like no available update found.
If there really a work around so please enlighten me.

Thanks

Hi users,

After upzipping the file, you have a folder named UPG_ALL. Inside the folder, there are 2 .bin files. Please kindly rename the BDP3100_S_B.Bin to BDP3100_S_A.Bin. Kindly let us know the results.

We will meanwhile ask the corresponding colleague to re-upload the file. Thanks.

Kind regards,
Philips moderation team